Teams at Ambience Healthcare

The Business Operations Lead will drive cross-functional initiatives, redesign workflows, manage pricing strategy, and establish operational processes to enhance company efficiency and scalability.

Provide frontline technical support to clinicians using Ambience's AI clinical documentation platform. Diagnose and resolve platform, EHR integration, and user configuration issues via Intercom, email, and PagerDuty; build and maintain troubleshooting guides and SOPs in Notion and Intercom; escalate recurring trends to Engineering, CSM/CES, and Product; contribute to CSAT/FCR reporting and participate in cross-functional meetings. Shift flexibility required, including evenings, overnights, and weekends.

As a Machine Learning Infrastructure Engineer, you will build and maintain infrastructure for ML model training, optimize deployment, collaborate across teams, and improve internal tools for ML workflows.