Jobs at Amartha

Manage financial records and month-/year-end closings for lending entities, perform reconciliations, support ECL/impairment and audit processes, prepare financial reports, and improve accounting controls and automation.

Leads cash-in partnerships with banks, payment gateways, and e-wallets across sourcing, due diligence, negotiation, onboarding, integration, UAT, go-live, and performance management. Negotiates pricing and SLAs, analyzes costs and partner performance, resolves transaction issues, and coordinates cross-functional teams across Product, Engineering, Finance, Growth, Operations, and Customer Service to deliver reliable, scalable payment channels.

Manage customer support inquiries and escalations across multiple channels. Resolve complaints, troubleshoot issues, process transactions, provide product information, support first-layer agents, conduct proactive outreach, and analyze customer feedback to improve service quality and customer experience.

Support regional recruitment by screening CVs, scheduling interviews, coordinating candidates, maintaining recruitment data, assisting interview sessions and assessments, and preparing simple recruitment progress reports.

Design, build, and operate high-performance Go backend services for underwriting, credit scoring, and loan decisioning. Integrate models, rule engines, and third-party data; ensure scalable, auditable, low-latency decision pipelines; improve reliability and observability; collaborate with ML, risk, product, and data teams; lead technical design, mentoring, and incident response.

Design, productionize, and monitor ML models for credit scoring, underwriting, fraud detection, collections, and portfolio risk. Build features, address imbalance and drift, deploy and maintain pipelines, measure business impact, document models, and collaborate with engineering, risk, and product teams. Explore practical LLM and agentic-AI use cases.

Lead and develop procurement strategy and team; oversee end-to-end sourcing, tendering, contracting, negotiation, supplier management, governance, cost-savings, risk controls, and cross-functional stakeholder engagement to ensure timely, compliant, and cost-effective procurement.

The Sr. Performance Lead develops performance marketing strategies, oversees campaigns in SEM and social ads, and optimizes email marketing and analytics for improving ROAS and conversion rates.

Lead the development and implementation of the Operational Risk Management framework, ensuring compliance with regulations and managing risk across the organization.

The Taskforce role at Amartha involves supporting micro-businesses through operations management, fund disbursement, and driving recovery processes. Responsibilities include conducting surveys, managing portfolios, and proposing strategic initiatives.

The Taskforce role involves managing operations and recovery processes for micro-businesses, ensuring fund disbursement, handling collections, and proposing business initiatives.

Lead product strategy and execution for AI-powered customer support, agent copilots, self-service, and workflow automation. Prioritize and deliver scalable AI solutions to improve customer satisfaction, resolution speed, field productivity and operational efficiency across cross-functional teams.

As a Senior Product Manager, you will define product vision, collaborate with cross-functional teams, drive product development, and mentor junior members.

Lead development and execution of credit risk strategy and policies, monitor portfolio performance, embed risk into product and operations, build early-warning systems, provide credit forecasts and provisioning inputs, and grow a high-performing credit risk team to support sustainable lending and financial inclusion.

This role involves developing client relationships, acquiring new lenders, and educating them about financial products, aiming to meet funding targets.

As a Regional People Partner, you will manage HR processes, strengthen employee relations, and support People programs in branch operations across Palembang and Sumatera.

Manage and grow a portfolio of premium lenders/investors, drive retention and AUM growth, identify upsell/cross-sell opportunities, resolve investor inquiries, reactivate dormant investors, and source new investors through networks, referrals, partnerships, and events.

The role involves overseeing HR processes in branch operations, improving employee relations, and ensuring compliance with labor regulations while supporting People programs.

The IT Support will manage hardware and software for the Banjarmasin region, providing technical support, installing equipment, and training staff.

Investigate and manage end-to-end fraud cases for digital products: analyze transactions, device and behavioral indicators, gather evidence, escalate, document SARs, collaborate with Compliance, Product, and Engineering, and improve detection rules and workflows.