Altice USA
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Seeking an experienced Technology Leader to manage the selection, implementation, and management of a new billing and revenue management system. Responsibilities include vendor management, system integration, team leadership, and project management. Qualifications include a Bachelor's degree in information technology or related field, minimum of ten years experience in billing systems within the telecommunications industry, expertise in billing systems like Netcracker, Amdocs, CSG, Oracle BRM, and strong project management capabilities.
Seeking a seasoned Technology Leader with expertise in omni-channel e-commerce to drive the selection, implementation, and management of digital commerce solutions. Responsibilities include evaluating and selecting e-commerce platforms, overseeing implementation, defining system requirements, establishing vendor relationships, negotiating contracts, tracking project progress, and driving continuous improvements.
Responsible for providing level II IT equipment and user support to designated offices or WFH users. Includes troubleshooting hardware and software, coordinating with IT resources, and educating end users on computer systems.
As a Senior Cloud Security Engineer at Optimum, you will be responsible for designing and implementing robust security architectures for cloud environments, deploying security tools, conducting security assessments, and ensuring compliance with industry standards and regulations. You will also provide leadership in training internal teams on cloud security best practices.
Seeking a highly skilled Operations Support Systems (OSS) Principal Operations Analyses to optimize processes, enhance system performance, and resolve complex technical issues in the telecommunications industry. Responsibilities include leading process reviews, developing optimization strategies, analyzing data, and serving as a subject matter expert on OSS platforms.
A Telecommunications Subject Matter Expert in the Government Sector is responsible for expanding the market share of telecommunications services within local, state, and federal government agencies. They build and maintain client relationships, understand client needs, develop strategic sales plans, analyze market trends, ensure compliance, and collaborate with internal teams for a seamless client experience.
As an Inbound Sales Representative, you will be responsible for prospecting and generating leads, educating customers on telecom services, customizing solutions, delivering sales pitches, closing deals, maintaining documentation, and building lasting relationships with customers.
The Senior Director of Agent Tools at Optimum will lead the strategic planning and implementation of initiatives to enhance the agent experience and business efficiencies. Responsibilities include developing a frontline tools strategy, conducting data analysis, leading business initiatives, and identifying opportunities for tool enhancements. Qualifications include a Bachelor's degree and 15 years of related experience.
Optimum is seeking a Small to Medium Business Account Executive to drive sales and provide tailored telecom solutions to customers. Responsibilities include prospecting, engaging, educating, customizing solutions, product knowledge, sales pitching, closing deals, and building relationships with customers.
Leading a team of Direct Sales Supervisors and Representatives to meet or exceed sales goals, analyzing market trends, providing feedback to senior management, and fostering a positive work environment.
The Senior Customer Base Marketing Specialist at Optimum is responsible for managing marketing campaigns targeted towards existing B2B customers to increase revenue and promote loyalty. They oversee campaign development, creative services, and collaborate with internal teams to launch successful marketing initiatives.
Lead and optimize digital contact center operations to enhance customer satisfaction and drive revenue growth. Develop customer care processes, identify improvement opportunities, collaborate with stakeholders, and drive operational efficiency. Partner with key stakeholders to plan and deploy new tools for improved outcomes.
Seeking a Senior Director Customer Care with 10+ years of leadership experience in digital channel management. Responsibilities include leading digital care operations, enhancing customer satisfaction, optimizing KPIs, designing customer care processes, identifying revenue opportunities, and collaborating on tool implementation and operational improvements.
Seeking a Senior Director Customer Care for a digital contact center operation with a focus on chat and social channels. Responsibilities include enhancing customer satisfaction, overseeing operational KPIs, designing customer care processes, identifying revenue opportunities, and collaborating with stakeholders to enhance digital care channels.
The Senior Product Manager Care and Field Tools at Optimum is responsible for enabling exceptional customer experiences through optimization of product quality and operational processes. Key responsibilities include analyzing data, improving processes, tracking KPIs, and driving innovation.
Altice USA is seeking a Manager, Product Management for Video Services to optimize product quality and operational processes, drive customer experiences, and improve efficiency. Responsibilities include data analysis, KPI tracking, product launches, process improvements, risk mitigation, and stakeholder communication.
The Manager, Product Management of Broadband Services at Optimum is responsible for enabling exceptional customer experiences, collecting and analyzing data, developing KPIs, improving processes, launching products, and driving innovation in product operations.
Join Optimum as a Sr Product Manager of B2B Services to enable exceptional customer experiences, manage product performance data, and drive operational efficiency. Responsibilities include optimizing B2B services, analyzing KPIs, implementing improvements, and leading product launches. Qualifications require a Bachelor's degree in computer science or related fields and a minimum of seven years of Product Management experience.
Join Optimum as a Manager, Product Management of Customer Applications to enable exceptional customer experiences through efficient processes and technologies. Responsibilities include data analysis, KPI tracking, process improvements, product launches, risk mitigation, and stakeholder communication. Requires 7-10 years of experience in Product Management, Product Development or Engineering with a background in quality assurance.
The Manager, Product Management of Consumer and Business Services will lead a team focused on delivering exceptional customer experiences through product quality optimization and operational process improvement at Optimum. Responsibilities include managing a team, analyzing product performance data, improving processes, coordinating product launches, and driving continuous improvement in product operations.
