AlertMedia
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Mexico City
Our Mexico team represents multiple departments, working together to support our customers, our product, and each other. The culture is consistent with our values: mission-first, supportive, and inclusive. Employees here can dream big and get involved! From career development to participation and leadership in company-wide initiatives, our team in Mexico seamlessly joins our global community focused on protecting and saving lives.
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What People Are Saying About AlertMedia
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Mission & Purpose: Work in the Mexico City team is closely tied to emergency communications and risk intelligence that help keep people safe, creating a clear sense of impact. Mexico employees are portrayed as proud of the mission and plugged into global initiatives that reinforce purpose.
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Team Support: Colleagues are often seen as empathetic and low‑ego, collaborating across time zones with a “we’re humans, not robots” mindset. Company‑wide inclusion programs, ERGs, and shared rituals extend to CDMX, helping people feel connected and recognized.
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Career Growth: As a newer, expanding hub in Reforma, Mexico City offers ownership to shape local processes and visibility with Austin and EMEA teams. Formal mentorship and leadership development are highlighted alongside a growing mix of local roles.
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Lead the identification, design, and delivery of AI-driven automation within Customer Operations. Translate operational pain points into scalable solutions, evaluate tools, run end-to-end implementations, partner cross-functionally, measure outcomes, and enable adoption to improve efficiency and customer experience.
Artificial Intelligence • Cloud • Information Technology • Security • Social Impact • Software
Manage end-to-end email and event campaign execution in Marketo and Salesforce, maintain campaign infrastructure and data hygiene, troubleshoot tracking and deliverability, support webinars/events, pull campaign reporting and insights, document processes, and pilot automation and AI-assisted workflows to scale marketing operations.
Artificial Intelligence • Cloud • Information Technology • Security • Social Impact • Software
Provide front-line technical support via phone, email, and live chat; triage and manage tickets, resolve product and account issues, escalate complex cases, maintain product knowledge, and collaborate with team members to ensure excellent customer experiences during the 3:00pm–11:00pm CST shift.
