Jobs at Alcumus

Lead and grow a DevOps team to define and implement infrastructure, CI/CD, observability, and incident response. Oversee IaC, Kubernetes and Kafka operations, ensure reliability, security, and performance, drive resiliency and continuous improvement, and collaborate with engineering, architecture, and product teams.

Provide multilingual (English/German) inbound and outbound customer support for contractor onboarding, activation, renewals, compliance, and system navigation via phone, email, chat, and virtual meetings. Maintain records, assist with billing reconciliation and reporting, support team onboarding, participate in quality reviews, and help drive retention and product adoption.

Join a small Agile team to develop full-stack features for a compliance automation platform. Work on front-end interfaces and automation flows (Form.io, Make.com), build and maintain microservices (C#, .NET Core/.NET Framework, REST APIs), improve UIs with React/TypeScript, manage PostgreSQL/MSSQL databases, write clean tested code, participate in code reviews, troubleshoot production issues, and collaborate with technical and non-technical stakeholders.

Serve as primary contact for a portfolio of B2B clients to drive adoption, retention, onboarding and training, resolve escalations, maintain CRM records, identify upsell opportunities, and collaborate with Sales, Product, and Tech to grow account revenue and satisfaction.

Sell integrated HR and Health & Safety solutions to SMEs using a consultative approach. Generate and qualify leads, manage pipeline in CRM, build relationships, convert opportunities, forecast activity, and exceed new-business targets while supporting cross-sell and long-term customer success.

Identify, engage, and qualify new business opportunities across the UK through outbound calling, email, and social selling. Build and manage a personal pipeline, qualify leads, book discovery calls for Sales, maintain CRM records, and collaborate with Marketing and Sales to nurture opportunities and improve outreach.

Manage end-to-end customer renewals and relationships for membership clients. Use consultative phone and email engagement to identify risks, recommend solutions, maintain CRM records, hit renewal targets, and collaborate cross-functionally to improve customer success processes.

Lead and develop two software engineering teams (≈8 engineers) to deliver reliable, scalable products. Coach and mentor engineers, partner with Product and stakeholders to prioritize work, drive technical excellence and software quality, and remove obstacles to ensure roadmap delivery.

Partner with the executive team to design operating rhythms, translate strategy into executable plans, and drive cross-functional, high-impact initiatives to completion while ensuring accountability, visibility, and rapid resolution of organisational blockers.

Manage customer accounts, track and follow up on overdue payments, process payments and refunds, set up payment arrangements, investigate and resolve payment issues, and support accounts receivable and cash flow processes while coordinating with internal teams and external partners.

Plan, conduct and lead independent third-party ISO management system audits (ISO 9001, 14001, 45001). Gather objective evidence, prepare impartial reports, host opening/closing meetings, build client relationships, travel regionally/nationally, and complete a structured training programme to achieve Lead Auditor qualifications.

Contribute to back-end services using .NET Core and front-end components with React. Collaborate with senior engineers on architecture, use GitHub Copilot, support Azure DevOps and CI/CD, assist with MongoDB schemas, integrate with Microsoft Dynamics CRM and other APIs, write testable code, and participate in code reviews while learning from feedback.

Executive leader responsible for defining and executing Canada-wide health, safety and environment (HSE/SSE) strategy. Oversees regulatory compliance, contractor risk management, audits, governance and industry relations. Partners with Product, Sales, Marketing, Client Success and executive team to embed HSE into commercial objectives and leads a national HSE team to promote safety culture and continuous improvement.

Design, develop, and deploy machine learning and LLM-based solutions for risk scoring, compliance prediction, churn analysis, and contractor analytics. Integrate models into production on AWS and Azure, use Microsoft Fabric for data pipelines and feature engineering, implement model monitoring and retraining, and collaborate cross-functionally within an Agile SDLC.

Drive enterprise expansion by identifying and engaging target accounts, mapping stakeholders, applying structured qualification (e.g., MEDDICC), building commercial cases, negotiating multi-year agreements, and managing long complex sales cycles to meet new business targets.

Plan, conduct and lead independent third-party audits across industries; gather objective evidence, prepare impartial reports, host opening/closing meetings, build client relationships, complete auditor training and achieve Lead Auditor qualifications.

Design and run a structured client feedback programme: collect, analyse and present satisfaction data, engage directly with clients, escalate issues, and use insights to drive service improvements and stakeholder decisions.

Lead client implementations from onboarding to post-launch, managing scope, timelines, risks, KPIs and stakeholder communication. Plan and run workshops/training, coordinate configuration with specialists, optimize processes, and manage multiple projects to ensure customer satisfaction.

Design, develop, and own Microsoft Dynamics 365 solutions using Power Platform and Azure integrations. Build plugins, customisations, workflows, and reports; apply TDD; translate stakeholder requirements into secure, performant solutions; maintain platform health; produce technical documentation; and identify opportunities to leverage AI-enabled features to improve automation and user experience.

Plan, conduct and lead independent third-party ISO management system audits (ISO 9001, 14001, 45001). Gather objective evidence, host opening/closing meetings, prepare clear impartial audit reports, build client relationships, and complete a structured training programme to achieve Lead Auditor qualifications.