Jobs at AJ Bell

Design, build, maintain and evolve cloud data platform and ELT pipelines. Collaborate with stakeholders to provision, model and govern data, automate CI/CD, create data quality tests, and recommend new technologies.

Lead integration, data and Generative AI engineering teams to set strategy, build scalable event-driven and data platforms, govern data and AI use, and deliver secure, observable solutions while managing senior technical leaders and stakeholders.

Design, build, and maintain data assets, ETL pipelines and Power BI reports/semantic models. Partner with stakeholders to define requirements, ensure data governance, optimize performance, document solutions, support analysts, and contribute to the company data strategy and literacy.

Field-based role owning platform growth across the North West by building adviser relationships, delivering presentations and seminars, onboarding new firms, using market tools to identify opportunities, and collaborating with national sales and support teams to drive inflows and ensure regulatory and Consumer Duty compliance.

Lead end-to-end qualitative and mixed-method UX research for AJ Bell's direct-to-consumer products. Translate product and business challenges into research strategies, run studies, synthesize insights, and communicate actionable recommendations to product, design, and stakeholders. Mentor colleagues, contribute to the research repository, and promote high standards of research quality, ethics, and customer-centred decision-making.

Lead and develop copywriting across channels, set brand tone of voice and guidelines, introduce AI tools ethically, manage and mentor a copy team, oversee workflow and agency relationships, support stakeholder prioritisation and ensure regulatory-compliant customer communications.

Individual contributor responsible for building marketing measurement and experimentation capability across Customer Marketing. Design A/B tests and control groups, define KPIs, develop scalable reporting and dashboards (Power BI, Snowflake, Bloomreach, Google Analytics, Content Square), translate data into actionable insights, and coach marketing teams to embed evidence-based optimisation while ensuring data governance and regulatory compliance.

Designs, delivers and supports secure, resilient infrastructure across on-prem and cloud. Owns medium-sized technical designs and projects, mentors engineers, troubleshoots incidents, produces documentation, enforces change-control, and ensures security, capacity and operational standards are met.

Handle and investigate customer complaints per FCA requirements, issue clear final response letters within timeframes, maintain detailed records and complaints management system, liaise with internal teams on feedback and follow up compensation/payment arrangements, and support the Customer Relations Manager.

Support CASS Manager by executing risk-based monitoring, assessing and testing CASS controls, identifying and escalating breaches, performing root cause and trend analysis, producing MI, supporting audits and training, and ensuring regulatory compliance including consumer duty and vulnerable customer protections.

Lead experimentation and conversion rate optimisation across digital platforms: plan tests, design and run A/B and multivariate experiments, analyse results, translate insights into recommendations, collaborate with UX, product, marketing and developers, manage third parties, and monitor site performance using analytics and feedback tools.

Lead end-to-end customer marketing transformation programmes, managing roadmaps, governance, budgets, risks, and cross-functional delivery. Drive CRM and marketing technology initiatives, stakeholder engagement, benefits tracking, and embedding customer-centric operating models to improve engagement and commercial outcomes.

Manage and validate tax processes and documentation (US, Canadian, Spanish, UK HMRC), perform complex reconciliations and periodic returns, produce client tax packs and regulatory submissions, maintain controls and SLAs, run audit reports, support software testing and project implementations, and ensure fair treatment of vulnerable customers.

Senior Investment Spokesperson provides authoritative market and economic commentary across media, creates data-led analysis and thought leadership, produces customer-facing investment content (articles, video, podcasts, webinars), supports PR and marketing campaigns, and works with internal teams to grow AJ Bell’s profile while responding quickly to breaking market events.

Lead delivery of a portfolio of technology projects from initiation to post-implementation. Prioritise projects, manage delivery (including third-party suppliers), mentor junior PMs, control budgets and risks, report status to stakeholders, and ensure regulatory and consumer-duty compliance while protecting and improving customer experience.

Lead and optimise the referral programme and shape customer loyalty strategy. Develop business cases, run end-to-end campaigns, manage agency and cross-functional delivery, ensure compliance, oversee budgets and forecasts, and line-manage a junior marketer to grow advocacy, retention, and customer value through insight-driven testing and commercial analysis.

The Head of Legal will lead the legal function, advising on strategy and compliance in a regulated business, while fostering a high-performing legal team.