Jobs at Airbnb

Supervises a team of 10–15 premium customer support ambassadors, managing escalations, performance, staffing, coaching, employee development, and operational execution. The role handles sensitive and high-severity cases, supports strategic initiatives and process improvements, analyzes performance trends, and partners with Talent teams on hiring, development, and performance actions. Weekend, holiday, and on-call availability may be required.

Develop and productionize large-scale machine learning models, ranking algorithms, data pipelines, and real-time or batch systems for Airbnb search and recommendation. Collaborate with engineering, product, operations, and data science teams to prioritize opportunities, drive technical decisions, and measure business impact. Build scalable ML infrastructure supporting feature engineering, model serving, experimentation, interpretability, optimization, and concept drift detection.

Supervises a 10–15-person customer support team, managing escalations, service quality, staffing, coaching, performance plans, onboarding, employee development, and talent operations. The role drives team and service performance, handles sensitive or urgent cases, supports strategic operational initiatives, analyzes performance trends, and improves customer service processes. Weekend, holiday, and on-call availability is required.

Own and build Airbnb’s global API enablement function for Connectivity Partner Managers and Enterprise Account Managers. Develop onboarding curricula, training, certifications, playbooks, sales narratives, webinars, and communications; translate product roadmaps and launches into enablement programs; localize content across AMER, EMEA, and APAC; drive adoption of Highspot and Gong; establish feedback loops; and measure ramp, certification, conversion, retention, revenue, and performance outcomes.

Leads Airbnb’s policy and corporate reputation communications in Korea. Develops media narratives, messaging, Q&A, executive briefings, and press strategies; manages reactive and proactive media engagement; builds relationships with journalists, policymakers, hosts, academics, think tanks, and industry groups; supports campaigns; oversees agencies, vendors, budgets, and communications operations; and tracks KPIs, coverage, sentiment, and reporting.

Leads a premium customer support team of 10–15 ambassadors, overseeing complex escalations, coaching, performance management, staffing, hiring, onboarding, and employee development. The manager monitors service performance, establishes operational goals, supports strategic initiatives, improves processes, and collaborates with capacity planning and cross-functional partners. The role requires strong leadership, communication, analytical, crisis-management, and customer-service operations skills, with availability for weekends, holidays, and on-call work.

Manage a team of 10–15 customer support ambassadors, overseeing escalations, staffing, coaching, performance management, training, employee development, and service quality. Drive operational performance, crisis response, strategic initiatives, reporting, process improvements, and workforce planning while fostering an inclusive, accountable team culture. The role requires weekend, holiday, and on-call availability and is remote eligible within select Canadian provinces.

Provides strategic administrative support to Vice Presidents in Privacy and Community and Product Policy. Responsibilities include managing complex calendars, team operating cadences, events, travel itineraries, sensitive information, board materials, budgets, onboarding, and process improvement initiatives. The role partners across teams, leads organizational projects, supports leadership engagements, and operates independently in ambiguous situations.

Leads Airbnb’s end-to-end quality program across Community Support, AirCover, Payments, Compliance, Trust & Safety, and Supply operations. Oversees approximately 71 employees and external partner sites, drives COPC-aligned QA execution, AutoQA and AI transformation, quality analytics, vendor governance, stakeholder alignment, and leadership development across globally distributed 24/7 teams.

Manage full-cycle recruiting for sales, business development, partnerships, and corporate functions across international markets. Build diverse candidate pipelines, advise hiring managers, develop hiring strategies, conduct sourcing through offer stages, and deliver high-touch candidate experiences. Track recruiting data, manage multiple high-volume requisitions, influence senior stakeholders, and identify exceptional commercial and corporate talent in a fast-paced environment.

Lead business operations and growth strategy across DACH and CEE. Partner with the Country Manager and cross-functional leaders to identify marketplace opportunities, build forecasts and business cases, analyze performance, manage OKRs, run planning and budgeting, and execute strategic initiatives. The role requires strong analytical, commercial, communication, and stakeholder-influence skills, with expertise in marketplace dynamics, Excel modeling, and ideally SQL and Python.

Own hotel partner acquisition across Japan by prospecting, qualifying, negotiating, and closing new hotel deals. Drive net-new supply, meet quarterly KPIs, develop localized acquisition strategies, support market launches and hotel onboarding, and build strong relationships with independent and boutique hotels. Collaborate cross-functionally while communicating Airbnb’s value proposition through phone, email, and in-person sales. Travel may comprise up to 30% of the role.

Leads Airbnb’s business technology enablement and enterprise AI transformation for non-technical functions. Owns multi-year AI strategy, adoption and impact measurement, technology roadmaps, operating models, governance, and executive alignment. Simplifies the business technology landscape, pilots AI solutions, establishes quality and security standards, and transitions successful solutions to product owners. Manages external partners and a globally distributed multidisciplinary organization while developing senior talent, accountability mechanisms, and reusable technology adoption patterns.

Lead advanced analytics for Airbnb’s host incentive programs. Own measurement strategy, design and analyze experiments, apply statistical and causal methods, develop metrics and reporting tools, and analyze complex datasets. Partner with Operations, Data Science, Finance, and Product leaders to deliver actionable insights, evaluate incrementality and ROI, and guide program decisions. Present recommendations to senior stakeholders and use AI-assisted analytics to automate repetitive work.

Lead Airbnb’s UK influencer program across earned, organic, and paid campaigns. Manage creator sourcing, briefing, contracting, usage rights, content reviews, logistics, performance measurement, and agency relationships. Integrate influencer activity into communications, brand marketing, paid media, and reputation campaigns while identifying culturally relevant creators and trends. Track commercial and brand-health metrics and optimize campaigns across multiple platforms.

Manage professional host accounts and acquire high-quality lodging inventory across Spain and Portugal. Build partner relationships, drive sales and growth goals, optimize host performance, onboard new supply, conduct business reviews, analyze market data, support clients with software integrations, communicate product updates, and collaborate cross-functionally to strengthen Airbnb’s regional market presence.

Drive Airbnb Luxe supply growth in Japan by acquiring luxury property hosts, launching markets, managing host accounts, and optimizing listing performance. Build relationships with homeowners, real estate professionals, property managers, and internal teams; conduct business reviews, resolve escalations, educate hosts, and provide market insights. The role requires target-driven sales and partnership experience, strong negotiation and communication skills, CRM proficiency, Japanese and English fluency, and travel up to 50%.

Lead end-to-end planning and coordination for content launches supporting Airbnb’s Community Support organization. Manage cross-functional stakeholders, timelines, audits, approvals, localization, launch communications, risks, and real-time launch execution. Track affected content, resolve escalated issues, provide leadership reporting, and improve planning processes. Partner closely with content, product, engineering, marketing, legal, training, knowledge management, and localization teams to ensure accurate, timely, high-quality content delivery.

Leads copy and narrative development for high-impact integrated campaigns across social and traditional media. Partners with art directors, strategists, producers, brand teams, agencies, and leadership to develop culturally resonant concepts and execute them with exceptional craft. Responsibilities include translating brand and product stories into compelling copy, maintaining voice consistency across channels, directing production quality, and using AI creative tools to accelerate ideation. Requires strong conceptual, strategic, presentation, collaboration, and hands-on execution skills.

Lead visual concepting and execution for integrated global brand campaigns across social and traditional media. Partner with copywriters, strategists, producers, brand teams, and creative leadership to develop culturally resonant ideas, maintain visual craft, direct production, and deliver high-quality work efficiently. Use AI creative tools and modern digital workflows to accelerate ideation and iteration while shaping consistent storytelling across channels.