Jobs at Airbnb

Leads development and productionization of large-scale machine learning models and pipelines for search, ranking, and personalization. Works with structured and unstructured data, builds batch and real-time systems, improves model serving and experimentation, and collaborates cross-functionally to drive business impact. Responsibilities include feature engineering, model optimization, infrastructure development, low-latency serving, interpretability, drift detection, and operating high-scale ML systems.

Provides frontline, end-to-end support for complex and sensitive safety cases involving threats, abuse, exploitation, self-harm, and other community risks. Interacts with customers across phone, chat, messaging, and social channels; assesses urgency, de-escalates situations, applies trauma-informed practices, collaborates with internal teams, and escalates when needed. Also coaches colleagues, supports onboarding, contributes to service improvements, and communicates insights to leadership.

Lead quality and standards policy for Airbnb’s host and guest marketplace. Develop scalable policy frameworks, guide enforcement-system operationalization, collaborate with Product, Legal, Community Support, and Supply teams, and use data, research, and community insights to improve policies. The role requires expertise in two-sided marketplaces, reviews and reputation systems, consumer protection, cross-functional leadership, strategic judgment, and executive communication.

Manage a portfolio of Airbnb hosts, focusing on retention, growth, onboarding, pricing, availability, listing optimization, and hospitality standards. Build relationships, provide platform education and support, analyze performance data, identify growth opportunities, secure availability during high-demand periods, and relay host feedback to internal teams. Support scaled education programs such as webinars and email communications.

Manage and grow a portfolio of Airbnb hosts in an assigned territory. Responsibilities include host retention, onboarding, listing and pricing optimization, recruitment, platform education, availability management, inquiry support, performance analysis, and relationship development. The role also supports scaled education programs and communicates host feedback to internal teams. Fluency in Italian and English is required, with hybrid work based in Milan.

Lead and manage KYC/Payments compliance operations including staffing, SLAs, escalations, high-risk reviews (PEPs/sanctions/adverse media), policy updates, cross-functional projects, quality assurance, reporting, audits, and team development to ensure global AML/CFT regulatory adherence.

Launches and manages Airbnb host growth programs in Brazil, including recruitment, onboarding, community engagement, communication campaigns, events, and partnerships. Analyzes performance, forecasts growth, develops strategic plans, owns revenue and host-growth goals, and scales successful pilots. The role manages host relationships, gathers feedback for product teams, adapts global programs to local market dynamics, and leads cross-functional initiatives supporting host retention and business growth.

Leads Airbnb’s Technical Education team, overseeing technical bootcamps, EngU and DataU, lunch-and-learns, apprenticeships, and AI skills enablement. Establishes strategy, assesses skill gaps, coaches program staff, partners with stakeholders and vendors, promotes learning culture, and reports outcomes to senior leadership. Requires strong people leadership, technical education expertise, experience design, learning science knowledge, relationship-building, roadmap execution, educational technology familiarity, and data-driven program evaluation.

Lead Airbnb’s guest payments platform, including pay-ins, refunds, payment methods, processing resilience, installments, and financing solutions. Own platform strategy, roadmap, product delivery, metrics, and operational excellence while partnering with engineering, design, risk, compliance, legal, tax, and marketing teams. Manage and develop senior platform managers, influence senior stakeholders, and expand global payment capabilities across countries, currencies, and processing partners.

The HR Generalist partners with business leaders, managers, employees, Talent teams, and HR centers of expertise to deliver employee experience programs and resolve people matters. Responsibilities include employee relations, manager coaching, talent and compensation cycles, investigations, workforce insights, KPI tracking, HR data maintenance in Workday, employment compliance, and organizational planning. The role supports global teams, promotes diversity and belonging, and provides strategic and operational HR guidance across the employee journey.

Lead strategic partnerships and business development for Germany/Central & Eastern Europe: identify, structure, negotiate and manage partnerships; coordinate cross-functional stakeholders; evaluate financial and strategic impact; maintain partner ecosystem; drive growth and product-focused strategies to meet regional goals.

Own Airbnb’s internal platform strategy and roadmap for Supply operations tooling, including case and workforce management systems. Translate operational workflows into scalable, measurable products; design AI and human-in-the-loop processes; define requirements; write product briefs; and drive delivery, adoption, and outcomes across engineering, product marketing, operations, and senior leadership. Manage capacity planning, queue distribution, forecasting, SLAs, performance measurement, and build-versus-buy decisions.

Own Airbnb’s Italian localization strategy and quality across product, marketing, and other platforms. Partner with country and functional leaders to adapt global strategies for the Italian market, conduct market research, manage linguistic standards, and oversee translation and QA vendors. Guide product naming and creative copy, coordinate language feedback, supervise local copywriting, and collaborate with localization program and QA teams to deliver culturally authentic user experiences.

Leads Airbnb’s global AirCover quality program for insurance and property-damage claims. Responsibilities include developing quality strategy and COPC-aligned frameworks, overseeing internal and partner-site evaluations, conducting root-cause analysis, escalating high-severity issues, automating KPI reporting and quality assurance, and driving AI and analytics adoption. The role also manages a distributed quality team, develops stakeholder reporting, improves coaching effectiveness, and partners with operations leadership. Success requires strong expertise in complex, high-volume support environments and quality governance.

Leads the global AirCover quality program, overseeing QA execution across internal and BPO teams, quality measurement, calibration, root cause analysis, coaching effectiveness, executive reporting, and systemic improvement recommendations. The role drives AutoQA and analytics adoption, builds scorecards and escalation frameworks, and manages a distributed quality team while partnering with operational leaders. It requires extensive quality, customer support, insurance claims or financial services experience, people management, and expertise in COPC, Six Sigma, Lean, and QA tooling.

Leads the global quality program for Airbnb’s Safety, Premium Support, and CS Labs functions. Owns quality strategy, governance, calibration, QA execution, root-cause analysis, coaching effectiveness, KPI reporting, and partner scorecards. Drives AutoQA and responsible AI quality frameworks, translates insights into product and policy improvements, and presents risks to executives. Manages globally distributed quality leaders and analysts while overseeing vendor governance, performance improvement, and cross-functional alignment across complex, sensitive support environments.

Manage Airbnb’s Homes business growth and competitive supply in Vietnam while based in Bangkok. Build and retain Core Host partnerships, prospect and onboard quality supply, analyze market data, develop acquisition strategies, conduct business reviews, represent Airbnb externally, communicate product and policy changes, and collaborate cross-functionally to drive market success.

Coordinate daily office operations, workplace services, hospitality, vendors, gatherings, leadership visits, and employee experience activities. Support the Country Manager with calendar, meeting, and room scheduling, while maintaining office readiness, documentation, communications, and operational processes. Build relationships with employees, leaders, vendors, and cross-functional teams; monitor workplace needs, resolve issues, gather feedback, and recommend improvements. The role is based onsite in Gurugram five days per week.

Own the demand-side merchandising and discoverability strategy for Airbnb Experiences. Partner with Product, Engineering, and Supply on ranking, personalization, placement, and experimentation. Build dashboards and measurement systems to evaluate discoverability and merchandising performance, close analytics gaps, and guide investment decisions. Influence technical roadmaps, align senior stakeholders across competing mandates, and coordinate channel strategies with marketing leads.

Develop and execute public policy and legislative campaigns across the Southeast and Gulf regions. Analyze legislation, draft comments, establish relationships with government officials and coalition partners, represent Airbnb publicly, manage consultants and agencies, monitor regulatory developments, and coordinate cross-functional policy initiatives. The role requires strategic judgment, strong communication, organization, project management, and the ability to navigate complex regulatory environments.