Jobs at Airbnb

Build and deploy advanced machine learning and agentic AI systems that improve Airbnb’s customer service experience. Responsibilities include developing AI assistants, integrating ML products, optimizing model performance, applying LLM techniques such as fine-tuning and RAG, building multi-agent architectures, and shipping scalable production ML systems. The role collaborates closely with Engineering, Product, and Design teams and contributes to emerging AI initiatives from concept through production.

Build and maintain highly reliable, scalable, and secure systems supporting Airbnb’s Zero Trust ecosystem. Develop client platforms, security services, network paths, and identity solutions for corporate endpoints. Collaborate with security, product, and engineering teams, support executive users, optimize identity flows, lead technical projects, and mentor junior engineers.

Lead Airbnb’s social features product pod, owning strategy, roadmap, execution, experimentation, and outcomes for travel maps, group travel, sharing, recommendations, and social connections. Partner with engineering, design, data science, and program management to prototype, launch, and iterate consumer features that increase planning, booking, sharing, engagement, and retention. Define requirements, review product details, establish metrics, protect trust and privacy, and communicate strategy and results to leadership.

Own the Trips product roadmap, prioritization, and execution across engineering, design, data science, and program management. Translate guest needs and business goals into features, lead launches and experiments, evaluate growth and satisfaction metrics, and decide what to scale or stop. Partner with supply, operations, and external partners to expand experiences and services. Present strategy, tradeoffs, and results to leadership while growing trip attachment and customer value.

Build and maintain Airbnb’s cloud infrastructure platform, including developer APIs, CLIs, Kubernetes automation, service provisioning, autoscaling, multi-region capabilities, and AI-native agent workflows. Improve platform reliability, security, scalability, and developer experience; contribute to open-source infrastructure projects; debug production issues; and collaborate with engineering teams across Airbnb.

Own the UKI and Nordics business operations agenda, regional growth strategy, planning, operating cadence, execution tracking, and resource allocation. Partner with the Country Manager and global teams to drive commercial growth, align cross-functional priorities, manage risks, and launch market initiatives. Analyze demand, supply, competition, pricing, and seasonality; establish performance metrics; develop dashboards and executive materials; and use AI tools to streamline reporting and decision-making.

Build and operate Airbnb’s large-scale NewSQL storage platform on stateful Kubernetes. Responsibilities include database kernel performance, storage and query internals, replication, CDC, failover, migration tooling, observability, permissions, and service discovery. Engineers investigate production incidents, improve reliability and latency, contribute to open-source database systems, and collaborate across storage, SRE, ORM, and interface teams.

Design, build, and operate Airbnb’s large-scale change data capture and batch export platforms. Improve reliability, performance, and efficiency across multi-tenant data infrastructure, collaborate with partner teams and internal customers, contribute to platform architecture, and participate in on-call operations. The role requires hands-on development, testing, debugging, and ownership of complex distributed systems supporting critical business functions.

Leads people analytics research using causal inference, quasi-experimental methods, statistical modeling, and large workforce datasets. Partners with Recruiting, Compensation, Talent, Legal, and business leaders on hiring, retention, promotion, pay equity, quality-of-hire, and organizational effectiveness. Translates research into visualizations and actionable decisions, leads compensation analytics and governance reporting, and uses AI tools to accelerate analysis and synthesis.

Owns Airbnb Luxe’s end-to-end new listing onboarding operations, including acquisition and onboarding processes, pipeline health, tooling, budgets, vendors, metrics, and cross-functional programs. The role partners with Sales, Product, and technical teams, diagnoses performance issues, improves operational systems, and represents the team in leadership settings.

Develop and operate Airbnb’s large-scale cloud infrastructure platform, including Kubernetes, developer APIs and CLIs, autoscaling, capacity management, and cloud automation. Build secure, reliable, scalable, and highly available distributed systems using public cloud technologies. Optimize existing infrastructure, improve performance and operational efficiency, troubleshoot production systems, and collaborate across engineering teams and open-source communities.

Lead end-to-end onboarding operations for Airbnb Luxe listings, including acquisition strategies, pipeline health, process improvement, budgets, vendors, dashboards, and cross-functional programs. The role partners with sales, product, and technical teams; identifies performance gaps; develops scalable systems; tracks key metrics; and represents the team in leadership forums. Candidates need extensive experience managing programs or operations, Salesforce, data-driven decision-making, matrixed organizations, and vendor relationships.

Owns Airbnb Luxe’s end-to-end new listing onboarding operations, including acquisition strategy, pipeline health, process improvement, tooling, budgets, vendors, metrics, and cross-functional programs. The role partners with Sales, Product, and technical teams, diagnoses performance gaps, develops durable operational systems, and represents the team in leadership settings. Candidates need extensive operations or program management experience, strong analytics capabilities, hands-on Salesforce expertise, and experience managing funnels, vendors, and budgets in high-growth environments.

Manage a portfolio of Airbnb hosts by driving retention, growth, onboarding, pricing, availability, and listing optimization. Build long-term host relationships, provide platform and policy education, respond to inquiries, analyze performance data, and identify booking opportunities. Support market-wide education initiatives through webinars and email communications while maintaining high hospitality standards and communicating host feedback internally.

Frontline premium customer support specialist handling complex, high-value reservation issues end-to-end. Owns cases, mediates between hosts and guests, applies Airbnb policies, works cross-functionally (Legal, Policy), provides operational feedback, mentors teammates, and supports emergency on-call coverage and evolving team responsibilities.

Provide end-to-end, high-touch customer support for high-value reservations (including Luxury), owning complex and sensitive cases, negotiating between hosts and guests, working autonomously, collaborating with cross-functional stakeholders, mentoring and supporting team improvements, and delivering personalized, hospitality-level service across channels.

Leads large, cross-functional business process improvement initiatives for Community Support. Responsibilities include process analysis and design, Lean Six Sigma improvement, AI readiness and automation, process simulation, KPI and statistical control implementation, change management, and transition of solutions to operations. Partners with Product, Engineering, Data Analytics, Policy, and Operations teams to deliver measurable improvements in efficiency, customer experience, and process quality.

Manage daily Beijing office operations, workplace experience, hospitality services, vendors, gatherings, leadership visits, and administrative coordination for the Country Manager. Ensure the office is welcoming, functional, and operationally ready while resolving issues, maintaining documentation, supporting events, coordinating meetings, and partnering with regional and global teams. The role requires strong organization, communication, judgment, hospitality, and bilingual English-Chinese proficiency.

Lead the vision and execution for scalable data governance and quality across Airbnb. Architect future-proof data ecosystems, define best practices and tooling, drive cross-functional policy implementation (privacy, legal, infosec), mentor senior engineers, and influence executive strategy to embed stewardship into the data product lifecycle.

Build and lead data catalog infrastructure supporting data discovery, metadata management, governance, quality, lineage, privacy, access control, and retention. Develop scalable metadata integrations, onboarding tools, data policies, and end-to-end lineage products across online, offline, machine learning, metrics, visualization, and third-party datasets. Collaborate with cross-functional infrastructure teams to ensure Airbnb data assets are cataloged, discoverable, governed, and compliant with regulatory requirements.