As a Senior Software Engineer on the Safety team, you'll enhance safety by analyzing booking risks, collaborating with cross-functional teams, and developing scalable backend systems.

The Safety Specialist role involves managing safety concerns, interacting with customers, handling complex cases, and ensuring best practices in a contact center environment.

As a Senior Backend Software Engineer, you'll build and scale infrastructure for Airbnb's media platform, focusing on backend systems for media processing and serving. You'll collaborate with teams to enhance media capabilities and optimize costs, while mentoring others.

The role involves developing ML systems and AI solutions for improving customer service at Airbnb, focusing on innovative implementations and cross-functional collaboration.

Design, build, and operate scalable, reliable messaging infrastructure; lead and deliver large projects; mentor engineers; collaborate cross-functionally; enable AI-powered messaging features.

The role involves building AI technologies for customer service, developing ML systems, and collaborating with cross-functional teams to enhance user experiences.

Drive cross-functional collaboration to manage and deliver product programs, optimizing quality and efficiency while anticipating risks and influencing stakeholders.

Lead and mentor teams to build AIOps solutions that automate triage, monitoring, and incident response. Own AIOps strategy and roadmap, drive cross-team delivery, eliminate recurring issues through automation, maintain testing and monitoring tooling, validate postmortems, and ensure service reliability and operational excellence.

Designs and facilitates leadership and manager development programs for technical leaders, partners with stakeholders to identify gaps, creates learning materials and digital assets, applies learning science and data-driven measurement, coaches senior tech leaders, and scales programs through piloting and continuous improvement.

Support the Communications team through press relations, project management, and influencer campaign coordination for Airbnb in France.

Lead and coach multiple people managers and their teams to deliver high-quality customer support. Oversee operations, staffing, crisis response, performance management, and strategic initiatives while driving process improvements, reporting on trends, and fostering a diverse, high-performing team.

Lead communications strategy for the DACH region and oversee a team, collaborating with senior stakeholders to develop successful campaigns that promote the Airbnb brand.

Drive impact on company roadmap by managing product-focused programs, collaborating with cross-functional teams, and ensuring timely delivery of software projects.

Optimize performance across Airbnb's infrastructure by profiling, analysis, and tuning for cost and operational efficiency. Lead load testing, work with cross-functional partners, and manage performance bottlenecks.

This role involves providing exceptional customer support as a Senior Specialist, interacting with customers and managing complex cases to achieve resolutions. The candidate will be responsible for case ownership, communication with stakeholders, and fostering positive relationships while maintaining performance standards.

Lead hotel supply acquisition and account management in Japan, building partnerships, onboarding high-quality hotels, optimizing portfolio performance, leveraging data, and working cross-functionally to scale localized supply strategies and drive market growth.

Manage and grow a team building and operating Airbnb's cloud network infrastructure. Define roadmap, hire and coach engineers, ensure reliability, scalability, efficiency, and security of proxies, service mesh, VPCs, load balancers, and monitoring. Collaborate with Cloud Infra, Security, Reliability, and external partners; participate in on-call production operations.

Lead corporate and policy communications for DACH & CEE: develop and execute strategic campaigns, manage the press office and media relations, craft messaging and crisis plans, brief executives, lead agency partners, and protect Airbnb's reputation amid complex regulatory environments.

Drive net-new hotel supply by prospecting, qualifying, negotiating, and closing deals to meet regional KPIs. Own market launches, support onboarding, implement scalable supply strategies, and build strong partner relationships through phone, email, and in-person outreach while coordinating cross-functionally to ensure optimal hotel inventory and deals.

Lead payments partnerships across the partner lifecycle: act as payments SME, manage partner relationships, support business development and commercial negotiations, coordinate incident management, and collaborate cross-functionally to optimize payment performance, costs, and product launches globally.