Design, build, and deploy scalable ML and AI systems for Airbnb Customer Support. Lead LLM-based solutions (fine-tuning, RAG, evaluation), collaborate cross-functionally, and drive early-stage ML initiatives to production.

Lead performance optimization initiatives, manage cross-team collaborations, conduct profiling and tuning of backend services, and modernize software infrastructure.

The Staff UX Researcher will conduct quantitative and qualitative research, translating insights into strategic recommendations, and collaborate with various teams to enhance user experience.

The role involves developing high-performance data processing systems, collaborating across teams, and improving data infrastructure at Airbnb. It requires designing scalable data architectures and advocating for engineering quality in data operations.

As a Supervisor of Liability Claims, you will manage claims operations, lead your team to exceed performance metrics, foster employee development, and ensure high quality in handling sensitive cases while collaborating with various departments.

As a Senior Software Engineer, you will develop solutions for improving support agent experience, focus on backend components, and collaborate with cross-functional teams.

Provide legal support on intellectual property and open source matters, advise on IP licensing, and improve open source governance and compliance while supporting Tech Brand initiatives.

As a Senior Software Engineer on the Safety team, you'll enhance safety by analyzing booking risks, collaborating with cross-functional teams, and developing scalable backend systems.

The Safety Specialist role involves managing safety concerns, interacting with customers, handling complex cases, and ensuring best practices in a contact center environment.

As a Senior Backend Software Engineer, you'll build and scale infrastructure for Airbnb's media platform, focusing on backend systems for media processing and serving. You'll collaborate with teams to enhance media capabilities and optimize costs, while mentoring others.

The role involves developing ML systems and AI solutions for improving customer service at Airbnb, focusing on innovative implementations and cross-functional collaboration.

The role involves building AI technologies for customer service, developing ML systems, and collaborating with cross-functional teams to enhance user experiences.

Design, build, and operate scalable, reliable messaging infrastructure; lead and deliver large projects; mentor engineers; collaborate cross-functionally; enable AI-powered messaging features.

Drive cross-functional collaboration to manage and deliver product programs, optimizing quality and efficiency while anticipating risks and influencing stakeholders.

Lead and mentor teams to build AIOps solutions that automate triage, monitoring, and incident response. Own AIOps strategy and roadmap, drive cross-team delivery, eliminate recurring issues through automation, maintain testing and monitoring tooling, validate postmortems, and ensure service reliability and operational excellence.

Designs and facilitates leadership and manager development programs for technical leaders, partners with stakeholders to identify gaps, creates learning materials and digital assets, applies learning science and data-driven measurement, coaches senior tech leaders, and scales programs through piloting and continuous improvement.

Support the Communications team through press relations, project management, and influencer campaign coordination for Airbnb in France.

Lead and coach multiple people managers and their teams to deliver high-quality customer support. Oversee operations, staffing, crisis response, performance management, and strategic initiatives while driving process improvements, reporting on trends, and fostering a diverse, high-performing team.

Lead communications strategy for the DACH region and oversee a team, collaborating with senior stakeholders to develop successful campaigns that promote the Airbnb brand.

Drive impact on company roadmap by managing product-focused programs, collaborating with cross-functional teams, and ensuring timely delivery of software projects.