Jobs at Airbnb

Manage professional host accounts across Australia and New Zealand, driving retention, growth, listing optimization, pricing performance, and supply acquisition. Analyze performance data, identify opportunities, deliver supply-building initiatives, secure availability, educate hosts on product and policy updates, and provide ongoing support. Build strategic partner relationships, influence cross-functional stakeholders, and collaborate with product, communications, public policy, legal, and customer support teams. Occasional travel is required for in-person market support.

Operate and improve BizTech production services using observability, incident response, and AI-driven automation. Triage tickets, participate on-call, build monitoring dashboards, write automation code, prototype LLM-based workflows, and partner with stakeholders to reduce recurring incidents and improve MTTR and service health visibility.

Lead Advanced Analytics partner for Community Support, driving product analytics, scalable data tools, A/B experimentation, ML/LLM-enabled solutions, forecasting and econometric modeling, dashboards, and mentoring junior analysts to enable data-driven decisions at scale.

Lead and manage a 10-15 person customer service team delivering high-quality English/French support. Drive performance through coaching, staffing, reporting, crisis management, and process improvements. Own people operations, hiring, development, and strategic initiatives while collaborating with cross-functional partners to meet service targets and operational goals.

Provides high-touch, end-to-end support for complex and high-value Airbnb reservations. Resolves customer and host issues, negotiates outcomes, manages sensitive cases autonomously, and delivers personalized service in English and Spanish. The role also identifies process improvements, supports management initiatives, engages internal stakeholders, and handles emergency evening and weekend coverage.

Lead initiatives in designing and building large-scale distributed data systems and ML infrastructure, while collaborating across various engineering teams.

Coordinates global disaster and crisis response by assessing incident severity, monitoring worldwide threats, developing response strategies, communicating preparedness and incident updates, and collaborating with cross-functional stakeholders. The role supports operational improvements, prepares internal and external messaging, provides situation reports, and makes decisions amid complex, high-pressure circumstances. Requires global awareness, strong communication, attention to detail, dependability, occasional travel, and availability for holidays or unexpected hours.

Lead the architecture, development, and operation of Airbnb’s global Payments Compliance systems. Set technical direction for compliance experiences, regulatory screening, information collection, and continuous auditing. Collaborate with Product, Design, Policy, Operations, and engineering teams to deliver scalable, configurable, auditable, highly available solutions. Mentor engineers, lead project teams, improve engineering processes, and ensure compliance systems adapt to evolving global regulations.

Lead and coach a Community Support team to meet NPS and operational metrics, manage scheduling and day-to-day operations, drive process improvements, handle escalations, analyze data to inform decisions, and partner with cross-functional teams to improve customer experience.

Lead technical vision and full-stack development for a large-scale content platform and no-code tools. Build AI-driven, agentic systems, mentor engineers, conduct design reviews, and collaborate with product, design, and marketing to deliver scalable content solutions.

Responsible for implementing cross-functional programs to drive community support goals, managing multiple projects, and collaborating with executives to ensure successful delivery.

Lead strategy, planning, and execution to grow Airbnb Monthly Stays globally. Build tools and dashboards, analyze data, provide recommendations to leadership, manage analysts, coordinate cross-functional initiatives, and run scalable projects.

As a Community Support Program Manager, you will implement large-scale, cross-functional programs aligned with organizational goals, driving community support initiatives and influencing stakeholders at all management levels.

Lead product strategy and roadmap for Payment Accounts platform, building scalable account, wallet, and identity capabilities. Own cross-functional execution with engineering, data, trust, compliance, and external partners to reduce friction, manage receivables and losses, and support global payments use cases.

Lead Wallet product vision and roadmap to build a consumer financial hub for guests. Own payment method management, stored value, credits, engagement, and checkout integration. Partner with Payments, Engineering, Design, Finance, Trust & Safety, and Analytics to run experiments, improve conversion, ensure compliance, and scale Wallet globally as a platform for future financial products.

Lead global hotels acquisition revenue operations: define acquisition strategy, own end-to-end funnel, optimize lead prioritization and onboarding handoffs, design incentive and quota programs, forecast and capacity plan, build analytical models, and partner cross-functionally to scale performance.

Lead product strategy, roadmap, and launches for Airbnb Tickets. Translate guest/partner feedback into features and positioning, align cross-functional teams, build supply partnerships, ensure storefront quality, define ticketing data and inventory models, and drive go-to-market storytelling and execution for a new marketplace business.

Lead design and delivery of scalable batch and real-time data platforms, build and maintain reliable pipelines and data models, ensure data quality and governance, integrate third-party data, collaborate with cross-functional teams, and mentor engineers.

Lead retention, growth, and optimization of hosts in an assigned territory by building partner relationships, acquiring high-quality supply, optimizing listings and pricing, leveraging data to find growth opportunities, and collaborating cross-functionally to scale localized supply strategies. Provide in-person support as needed, represent Airbnb externally, and drive long-term market success through strategic partnerships and localized initiatives.

Lead a team of enablement and activation specialists to create high-quality content, training, and GTM activation at scale for field, vendor, and ops teams. Set strategy, leverage AI tools for content and coaching, partner cross-functionally to launch initiatives, design experiments to measure impact, and develop talent to drive measurable behavior change and performance.