Jobs at Airbnb

The Safety Specialist at Airbnb handles complex user safety issues, manages multiple cases, and supports operational success while ensuring empathetic communication and decision-making.

The Senior Manager leads demand forecasting and operational planning, ensuring resource alignment and optimization in community support operations while mentoring the planning team.

The Analyst will manage demand forecasting and capacity planning for contact center services, utilizing advanced analytics and statistical models to optimize resources and meet service objectives. Responsibilities include model design, data analysis, and stakeholder communication.

The Manager, Safety is responsible for leading customer support teams, ensuring high service quality, coaching staff, managing performance, and overseeing operational strategies in a dynamic environment.

The Program Manager drives impact on the company roadmap, coordinating cross-functional teams to ensure successful product delivery, risk management, and strategic alignment with business goals.

The Senior Business Development Manager will expand Airbnb's program in the Eastern US, focusing on partnerships with housing developers, owners, and operators. Responsibilities include outreach, managing sales funnels, collaborating with teams, and increasing sales through relationship-building.

This role involves conducting advanced data analysis to drive strategic decisions, defining metrics, collaborating with teams, and improving performance through insights.

The Manager, Safety Support leads a team to provide exceptional customer service, manage performance, ensure training, and drive operational excellence while adapting to high-pressure situations.

Manage Airbnb's global audit strategy and tax disputes, coordinating with internal teams and external officials, while delivering audit and litigation results.

The Associate Principal, SOX Analytics will analyze data, build automations for SOX compliance, and enhance risk assessment capabilities while leveraging analytics and AI.

Lead product strategy for AI Personalization, developing AI systems for personalized customer support at Airbnb. Manage the full-stack systems, influence roadmap decisions, and collaborate across teams to optimize performance and user experience.

The Specialist in Experience Claims will enhance customer service by resolving claims through empathy, effective communication, and a deep understanding of user needs. Responsibilities include investigating claims, providing high-level support, and collaborating with various stakeholders to ensure seamless service and customer retention.

The Senior Analyst will manage foreign exchange processes, optimize treasury operations, oversee liquidity management, and ensure audit compliance while collaborating with teams across the organization.

As a Senior Release Manager, you will oversee the successful launch of internal software for Community Support, ensuring cross-functional collaboration and tracking release metrics.

As a Claims Experience Specialist, you'll manage claims, provide premium support, ensure customer satisfaction, and drive retention for Aircover products.

Lead Growth Marketing initiatives for Airbnb in Japan, focusing on local marketing strategies, cross-functional collaboration, and project management to drive business outcomes.

Lead a team of machine learning engineers to optimize AI models for Community Support products, enhancing user experience for hosts and guests.

The Senior Social Lead defines and scales Airbnb's local social strategy in India, focusing on Instagram and YouTube, while building a distinct voice that resonates locally. This role involves creating platform-specific strategies, leading a team, and analyzing performance data to optimize content.

Manage a regional Executive Escalations team to resolve high-risk, complex customer issues, protect brand reputation, drive operational execution and process improvements, coach and develop agents, manage performance and stakeholder relations, and use data and analytics to inform decisions.

Lead product strategy, roadmap, and launches for Airbnb's API platform. Partner with engineering, design, marketing, account managers, and data to build developer-facing features, drive adoption, craft public/developer messaging, and measure impact from concept through release. Drive cross-functional alignment and scale partner relationships to grow platform usage.