Jobs at Airbnb

Lead design and global implementation of Airbnb's Goodwill program, overseeing strategy, operations, budget adherence, performance monitoring, risk mitigation, and cross-functional stakeholder management to drive customer experience and financial outcomes.

Own and evolve Community Support risk frameworks, AI risk governance, and the risk registry. Partner with Insider Threat investigations, drive root-cause remediation programs, produce executive risk reporting, and lead cross-functional risk alignment, training, and culture change.

Support US & Canada Campaigns Director by driving strategy, program implementation, reporting, and cross‑functional coordination. Lead high‑impact initiatives, surface risks, improve campaign processes, prepare presentations and research, and handle administrative tasks to ensure consistent execution and measurement across regions.

Lead and execute multiple internal audit and advisory engagements across technology, operations, financial and compliance areas. Partner with business and risk teams, manage co-sourced resources, support audit planning and identification, provide risk/control guidance, and deliver recommendations to improve controls and mitigate risks. Serve as a trusted advisor to senior stakeholders and support ad hoc investigations.

Join Airbnb's Integrated Knowledge Management team as an AI Engineer to build AI-powered applications and improve customer service. Responsibilities include developing scalable solutions, collaborating across teams, and optimizing performance.

Lead the strategic development of scalable programs in regulatory operations, advising cross-functional teams and enhancing efficiency aligned with business goals.

The Senior Data Engineer will design and maintain data pipelines for compliance with Tax and Legal regulations, ensuring data quality and collaborating with cross-functional teams to optimize data-driven solutions.

As the Senior Market Manager, you will manage host accounts in Italy, drive supply acquisition, enhance market presence, and ensure quality experiences.

The role involves building and validating Marketing Mix Models and geo-experiments, managing measurement infrastructure, and communicating insights to stakeholders.

As a Senior Connectivity Partner Lead, you will manage key partnerships, drive strategic outcomes, influence partner behavior, and collaborate across teams to enhance Airbnb's API integrations and marketplace dynamics.

The Senior Principal will lead financial strategy and analytics for Airbnb's marketing team, overseeing budget, KPI setting, and strategic support across functions to drive growth.

As a Staff Software Engineer in Infrastructure, you will lead a team in building high-performance, distributed systems, guide project direction, mentor engineers, and improve data ingestion architecture.

Lead UX writing for Airbnbs International team, crafting localized product copy, establishing workflows and content standards, mentoring writers, partnering with cross-functional teams (design, research, localization, legal, country managers), driving strategy and execution across complex projects, and presenting work to senior stakeholders.

Lead workforce management for global contact center operations: forecast demand, create schedules, manage real-time adherence, control labor costs, report workforce metrics, drive service levels, and develop a high-performing WFM team while collaborating with operations, HR, vendors, and product.

Lead workforce planning for Airbnb’s global contact center: forecast demand, create and optimize schedules, manage real-time adherence, analyze performance metrics, control labor costs, and develop a high-performing WFM team while partnering with operations and stakeholders.

Lead and grow a team of fraud investigators to detect, investigate, and mitigate fraudulent AirCover claims. Drive metrics-based performance, collaborate cross-functionally on risk intelligence and prevention, develop strategies and training, oversee complex investigations and incident containment, and present findings to senior leadership.

As Senior Growth & Operations Manager, you will drive growth initiatives, manage cross-functional teams, present insights to leadership, and improve operations in EMEA markets.

The Safety Specialist at Airbnb handles complex user safety issues, manages multiple cases, and supports operational success while ensuring empathetic communication and decision-making.

The Senior Manager leads demand forecasting and operational planning, ensuring resource alignment and optimization in community support operations while mentoring the planning team.

The Analyst will manage demand forecasting and capacity planning for contact center services, utilizing advanced analytics and statistical models to optimize resources and meet service objectives. Responsibilities include model design, data analysis, and stakeholder communication.