Jobs at Airbnb

Provide premium customer support in Portuguese for Airbnb hosts and guests, handling complex cases, escalating when necessary, and collaborating cross-functionally. Role requires high-quality written and verbal Portuguese communication, problem solving, and contributing to an inclusive support experience. Based in specified Canadian provinces.

Provide high-touch premium support to Airbnb hosts and guests: resolve complex booking and account issues, escalate to internal teams, and maintain service quality. Posting indicates a French-language posting and Canadian pay range.

As a Luxe Senior Market Manager, you'll drive supply growth by acquiring new listings and nurturing host relationships. Responsibilities include market development, host account management, and cross-functional collaboration to optimize offerings in the luxury segment.

Drive hotel supply growth in France by acquiring and managing hotel partners, meeting sales targets, optimizing large partner portfolios, running business reviews, using data to find opportunities, and collaborating cross-functionally to scale localized supply strategies.

Lead hotel supply acquisition and account management in Japan, building partnerships, onboarding high-quality hotels, optimizing portfolio performance, leveraging data, and working cross-functionally to scale localized supply strategies and drive market growth.

As Principal Software Engineer, you'll define and drive Airbnb's performance strategy, lead performance profiling development, mentor engineers, and connect performance outcomes to business objectives.

Drive cross-functional collaboration to manage and deliver product programs, optimizing quality and efficiency while anticipating risks and influencing stakeholders.

Lead a team of analysts in Fraud & Safety operations, defining KPIs, designing experiments, optimizing performance, and enabling data-driven decisions globally.

Lead and mentor teams to build AIOps solutions that automate triage, monitoring, and incident response. Own AIOps strategy and roadmap, drive cross-team delivery, eliminate recurring issues through automation, maintain testing and monitoring tooling, validate postmortems, and ensure service reliability and operational excellence.

Provide commercial legal counsel for high-value partnerships from term sheet to execution. Negotiate and draft complex agreements, advise on legal and regulatory risks (including data privacy), collaborate with cross-functional teams, and develop processes to support global business growth.

As a Senior Enterprise Account Manager, you'll manage key partner relationships, optimize enterprise partnerships, analyze data for growth opportunities, and educate clients on product changes, driving mutual success and performance.

The role involves developing ML systems and AI solutions for improving customer service at Airbnb, focusing on innovative implementations and cross-functional collaboration.

Build and maintain robust, scalable Zero Trust client and identity systems for Airbnb corporate endpoints. Develop backend services, integrate security signaling, deploy in Kubernetes and cloud environments, collaborate with product and security teams, and improve endpoint reliability and developer experience.

Lead lifecycle strategy and execution for membership and incentive programs across email and push. Own segmentation, personalization, experimentation, and analytics partnerships to drive member awareness, progression, redemption, and re-engagement while managing cross-functional stakeholders, program economics, and roadmap prioritization.

Design and productionize scalable data systems and evaluation platforms for Airbnb's agentic AI products. Build data pipelines, schemas, and observability tools to measure model quality, enable LLM-as-judge solutions, support metric computation and feedback loops, and collaborate with cross-functional partners to drive reliable, testable, and actionable AI evaluation at scale.

Lead and manage KYC/Payments compliance operations including staffing, SLAs, escalations, high-risk reviews (PEPs/sanctions/adverse media), policy updates, cross-functional projects, quality assurance, reporting, audits, and team development to ensure global AML/CFT regulatory adherence.

Provide end-to-end premium bilingual (French/English) customer support to Airbnb hosts and guests across channels (phone, chat, messaging, social). Manage complex cases, resolve issues with high satisfaction, collaborate with internal stakeholders, document best practices, mentor teammates, and work scheduled shifts including evenings, weekends and holidays while maintaining confidentiality and professionalism.

Provide end-to-end premium customer support in English and French across channels (phone, chat, messaging), manage complex cases to final resolution, personalize high-touch service for guests and hosts, collaborate with stakeholders, document improvements, and support team training and escalation processes. Must be flexible to shift changes and evolving responsibilities.

Lead and coach a bilingual (FR/EN) customer service team of ~10-15 ambassadors, manage escalations and high-severity incidents, drive performance through data analysis and reporting, handle staffing/hiring and talent processes, implement operational best practices, and support strategic delivery and continuous improvement initiatives. Requires on-call, weekend and holiday availability.

Lead and coach a team of ~10-15 customer service ambassadors, manage high-severity escalations, drive performance through data analysis and reporting, hire and develop talent, maintain operational quality and staffing, and support strategic delivery and process improvement initiatives. Must be bilingual (English/French) and able to work weekends, holidays, and on-call.