Jobs at Airbnb

Own Airbnb’s Instagram presence by developing platform-native content across Reels, Carousels, and Stories. Lead editorial direction, publishing, community engagement, creator partnerships, trend analysis, content frameworks, and cross-social coordination. Use analytics and audience insights to refine strategy, strengthen Airbnb’s brand narrative, and create culturally resonant content that grows and engages the community.

Build and ship reliable iOS account and commerce features for Airbnb’s large-scale consumer app. Responsibilities include designing Swift and SwiftUI experiences, integrating backend APIs, maintaining cross-platform consistency, writing tested and accessible code, participating in reviews, contributing to shared iOS patterns, and troubleshooting performance, reliability, and release issues.

Own Airbnb’s brand voice and editorial guidelines while shaping AI-assisted content production. Train and evaluate language models, review AI-generated copy, establish scalable editorial QA processes, and translate brand standards into prompts and training examples. Partner with Marketing Technology, Legal, Trust, and Localization teams to develop editorial tools, ensure global consistency, mentor creative talent, and maintain high standards for brand-accurate language across marketing and product surfaces.

Build and launch reliable, accessible web features for Airbnb’s account and commerce experiences using React and TypeScript. Collaborate with backend, iOS, Android, product, design, and data science teams to maintain cross-platform consistency. Own features from technical design through launch, write tested and maintainable code, participate in reviews, troubleshoot performance and reliability issues, and contribute to scalable web patterns and best practices.

Build and operate Airbnb’s content management systems, including authoring tools, workflows, integrations, analytics, auditing, and AI-assisted features. Own and extend the Contentstack headless CMS using React, TypeScript, and Node.js. Lead complex projects across multiple workstreams, design scalable and fault-tolerant systems, improve reliability and security, mentor engineers, document technical decisions, and collaborate with product, engineering, and content teams.

Manage and grow relationships with Professional Hosts in an assigned Brazil territory. Responsibilities include optimizing supply and pricing, recruiting and educating Hosts, managing a large book of business, exceeding sales targets, identifying growth opportunities through data, providing support, and collaborating cross-functionally on webinars, campaigns, roadshows, and community programs. The role also represents Airbnb externally and requires regular domestic and international travel.

Lead the automation strategy for Quality Engineering at Airbnb by developing tools and frameworks, collaborating with teams, and enhancing automation processes to ensure high-quality software delivery.

Lead mobile quality engineering across native iOS and Android applications. Build and maintain automated tests across unit, service, integration, and end-to-end layers using Swift and Kotlin. Improve automation frameworks, integrate testing into CI/CD pipelines, reduce test flakiness and execution time, troubleshoot device-specific failures, and define quality metrics. Collaborate with mobile engineering, product, CI/CD, and other quality teams while applying AI and LLMs to testing and developer productivity.

Build and maintain automated test coverage, improve testing frameworks, integrate automated tests into CI/CD pipelines, troubleshoot defects, verify fixes, and collaborate with engineering, product, and quality teams. The role also involves writing and testing product code, participating in design reviews, improving system testability, and applying AI-assisted tools and LLMs to accelerate test creation and maintenance.

Lead global launch and scaling of new travel-adjacent service categories by developing end-to-end program plans, coordinating cross-functional teams, performing SQL-based analytics and financial modeling, defining KPIs, sourcing supply strategies, and building operational processes to enable rapid, scalable growth.

Develop long- and short-term Airbnb brand strategy, positioning, campaign briefs, and strategic narratives. Translate consumer research, cultural signals, and business priorities into clear insights and creative direction. Partner with marketing, media, product, and creative teams on campaigns, launches, and cultural moments; evaluate creative work and influence senior leaders through compelling presentations and writing.

Manage complex policy escalations and consults across Airbnb, providing policy analysis, enforcement recommendations, and final judgment on ambiguous cases. Collaborate with Operations, Legal, Product, Trust and Safety, Communications, and other teams to improve policies. Use AI, data queries, visualization, and automated workflows to identify recurring issues, measure policy performance, reduce consult volume, and inform leadership decisions.

Owns acquisition, onboarding, optimization, and strategic management of enterprise hotel partnerships across APAC. The role develops account plans, negotiates complex agreements, monitors performance and revenue opportunities, conducts executive business reviews, and collaborates cross-functionally to improve partner outcomes. It also contributes to scalable enterprise processes and market strategies while serving as a subject matter expert for regional and global hotel accounts.

Perform global compensation accounting, including payroll, equity, and benefits reconciliation; month- and quarter-end close; journal entries; balance sheet and income statement analysis; reporting; and SOX-compliant GAAP reporting. Partner with Payroll, Equity Administration, Benefits, Finance, Legal, and Talent teams. Support special projects, process transitions, ad hoc reporting, and automation using AI and technology.

Coordinate Airbnb’s global disaster and crisis response by monitoring threats, assessing incident severity and business impact, developing response strategies, coordinating cross-functional teams, and delivering timely internal and external communications. The role prepares situation reports, supports critical decision-making, researches geopolitical and natural disaster developments, and contributes to process improvements. It requires occasional travel, schedule flexibility, and availability for holidays or unexpected hours.

Coordinates global disaster and crisis response by monitoring incidents and threats, assessing severity and business impact, developing response strategies, and communicating critical updates. Partners cross-functionally to support stakeholders, prepares internal and external messaging, produces situation reports, and identifies process improvements. Requires strong communication, judgment, global awareness, attention to detail, and occasional travel availability.

Manage Airbnb’s supplier onboarding and risk management programs, including tools, processes, compliance monitoring, and supplier experience improvements. Lead procurement technology implementations and transformational initiatives, collaborate cross-functionally with Finance, Security, Sourcing, and operations teams, and provide expertise in source-to-pay, regulatory assessment, automation, AI, and procurement transformation. Measure operational health, communicate risks and progress, and recommend process enhancements aligned with business needs.

Build and operate Airbnb’s large-scale NewSQL storage platform on stateful Kubernetes. Responsibilities include database kernel performance, storage and query internals, replication, CDC, failover, migration tooling, observability, permissions, and service discovery. Engineers investigate production incidents, improve reliability and latency, contribute to open-source database systems, and collaborate across storage, SRE, ORM, and interface teams.

Lead development of cutting-edge LLM and Agentic AI systems for Airbnb customer support, from research and prototyping to production deployment. Collaborate with product, design, and engineering to build scalable ML infrastructure, improve model performance, and implement evaluation, fine-tuning, and guardrails for chat and voice assistants.

Own Airbnb’s internal platform strategy and roadmap for Supply operations tooling, including case and workforce management systems. Translate operational workflows into scalable, measurable products; design AI and human-in-the-loop processes; define requirements; write product briefs; and drive delivery, adoption, and outcomes across engineering, product marketing, operations, and senior leadership. Manage capacity planning, queue distribution, forecasting, SLAs, performance measurement, and build-versus-buy decisions.