Jobs at Airbnb

Build AI-powered quality platforms, mobile testing frameworks, and scalable infrastructure for Airbnb’s iOS and Android ecosystems. Develop in Swift and Kotlin, integrate LLM-driven test automation, optimize distributed testing and CI/CD systems, and improve mobile code quality, reliability, and developer productivity. Collaborate with mobile, research, and data science teams while contributing to code reviews and engineering standards.

Own Airbnb’s brand voice and editorial guidelines while shaping AI-assisted content production. Train and evaluate language models, review AI-generated copy, establish scalable editorial QA processes, and translate brand standards into prompts and training examples. Partner with Marketing Technology, Legal, Trust, and Localization teams to develop editorial tools, ensure global consistency, mentor creative talent, and maintain high standards for brand-accurate language across marketing and product surfaces.

Develop long- and short-term Airbnb brand strategy, positioning, campaign briefs, and strategic narratives. Translate consumer research, cultural signals, and business priorities into clear insights and creative direction. Partner with marketing, media, product, and creative teams on campaigns, launches, and cultural moments; evaluate creative work and influence senior leaders through compelling presentations and writing.

Lead development of Airbnb’s data catalog infrastructure, including metadata management, data discovery, quality, lineage, governance, privacy, access control, retention, and classification. Build scalable metadata integrations, onboarding tools, and metadata-driven policies across online, offline, machine learning, visualization, and third-party data systems. Collaborate with infrastructure and cross-functional teams to meet business and regulatory requirements.

Manage Airbnb’s strategic EMEA partnerships with API software providers and enterprise property managers. Own key accounts, build executive relationships, negotiate agreements, optimize integrations, identify growth opportunities through data analysis, drive product adoption, and achieve supply and performance goals. The role requires collaboration across product, technology, legal, marketing, and sales operations, along with industry representation and at least 25% travel.

Lead product analytics for Guest or Host App: analyze large datasets, design and evaluate experiments, build metrics and reporting tools, apply statistical and causal methods, partner cross-functionally, present insights to stakeholders, and leverage AI to automate tasks.

Manage a portfolio of Airbnb hosts, focusing on retention, growth, onboarding, listing and pricing optimization, availability, and hospitality standards. Build long-term host relationships, provide platform education and support, analyze performance data, address inquiries, recruit hosts, and communicate feedback internally. Support scaled education programs such as webinars and email campaigns.

Leads development and productionization of large-scale machine learning models and pipelines for search, ranking, and personalization. Works with structured and unstructured data, builds batch and real-time systems, improves model serving and experimentation, and collaborates cross-functionally to drive business impact. Responsibilities include feature engineering, model optimization, infrastructure development, low-latency serving, interpretability, drift detection, and operating high-scale ML systems.

Provides frontline, end-to-end support for complex and sensitive safety cases involving threats, abuse, exploitation, self-harm, and other community risks. Interacts with customers across phone, chat, messaging, and social channels; assesses urgency, de-escalates situations, applies trauma-informed practices, collaborates with internal teams, and escalates when needed. Also coaches colleagues, supports onboarding, contributes to service improvements, and communicates insights to leadership.

Lead quality and standards policy for Airbnb’s host and guest marketplace. Develop scalable policy frameworks, guide enforcement-system operationalization, collaborate with Product, Legal, Community Support, and Supply teams, and use data, research, and community insights to improve policies. The role requires expertise in two-sided marketplaces, reviews and reputation systems, consumer protection, cross-functional leadership, strategic judgment, and executive communication.

Manage a portfolio of Airbnb hosts, focusing on retention, growth, onboarding, pricing, availability, listing optimization, and hospitality standards. Build relationships, provide platform education and support, analyze performance data, identify growth opportunities, secure availability during high-demand periods, and relay host feedback to internal teams. Support scaled education programs such as webinars and email communications.

Manage and grow a portfolio of Airbnb hosts in an assigned territory. Responsibilities include host retention, onboarding, listing and pricing optimization, recruitment, platform education, availability management, inquiry support, performance analysis, and relationship development. The role also supports scaled education programs and communicates host feedback to internal teams. Fluency in Italian and English is required, with hybrid work based in Milan.

Launches and manages Airbnb host growth programs in Brazil, including recruitment, onboarding, community engagement, communication campaigns, events, and partnerships. Analyzes performance, forecasts growth, develops strategic plans, owns revenue and host-growth goals, and scales successful pilots. The role manages host relationships, gathers feedback for product teams, adapts global programs to local market dynamics, and leads cross-functional initiatives supporting host retention and business growth.

Leads Airbnb’s Technical Education team, overseeing technical bootcamps, EngU and DataU, lunch-and-learns, apprenticeships, and AI skills enablement. Establishes strategy, assesses skill gaps, coaches program staff, partners with stakeholders and vendors, promotes learning culture, and reports outcomes to senior leadership. Requires strong people leadership, technical education expertise, experience design, learning science knowledge, relationship-building, roadmap execution, educational technology familiarity, and data-driven program evaluation.

Lead Airbnb’s guest payments platform, including pay-ins, refunds, payment methods, processing resilience, installments, and financing solutions. Own platform strategy, roadmap, product delivery, metrics, and operational excellence while partnering with engineering, design, risk, compliance, legal, tax, and marketing teams. Manage and develop senior platform managers, influence senior stakeholders, and expand global payment capabilities across countries, currencies, and processing partners.

Lead strategic partnerships and business development for Germany/Central & Eastern Europe: identify, structure, negotiate and manage partnerships; coordinate cross-functional stakeholders; evaluate financial and strategic impact; maintain partner ecosystem; drive growth and product-focused strategies to meet regional goals.

Own Airbnb’s internal platform strategy and roadmap for Supply operations tooling, including case and workforce management systems. Translate operational workflows into scalable, measurable products; design AI and human-in-the-loop processes; define requirements; write product briefs; and drive delivery, adoption, and outcomes across engineering, product marketing, operations, and senior leadership. Manage capacity planning, queue distribution, forecasting, SLAs, performance measurement, and build-versus-buy decisions.

Own Airbnb’s Italian localization strategy and quality across product, marketing, and other platforms. Partner with country and functional leaders to adapt global strategies for the Italian market, conduct market research, manage linguistic standards, and oversee translation and QA vendors. Guide product naming and creative copy, coordinate language feedback, supervise local copywriting, and collaborate with localization program and QA teams to deliver culturally authentic user experiences.

Leads Airbnb’s global AirCover quality program for insurance and property-damage claims. Responsibilities include developing quality strategy and COPC-aligned frameworks, overseeing internal and partner-site evaluations, conducting root-cause analysis, escalating high-severity issues, automating KPI reporting and quality assurance, and driving AI and analytics adoption. The role also manages a distributed quality team, develops stakeholder reporting, improves coaching effectiveness, and partners with operations leadership. Success requires strong expertise in complex, high-volume support environments and quality governance.

Leads the global AirCover quality program, overseeing QA execution across internal and BPO teams, quality measurement, calibration, root cause analysis, coaching effectiveness, executive reporting, and systemic improvement recommendations. The role drives AutoQA and analytics adoption, builds scorecards and escalation frameworks, and manages a distributed quality team while partnering with operational leaders. It requires extensive quality, customer support, insurance claims or financial services experience, people management, and expertise in COPC, Six Sigma, Lean, and QA tooling.