Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community you will join:
The Employee Experience Global Talent Operations team is dedicated to supporting candidates and employees throughout their journey at Airbnb, from interview acceptance to departure. They are operational subject matter experts who draw on business and technical knowledge to service stakeholders. They are problem solvers who seek to drive processes and create efficiencies. They are focused on delivering solutions that enhance the candidate and employee experience and are effective communicators who work cross-functionally to achieve shared goals.
The difference you will make:
We are looking for a driven, highly organized, and collaborative individual to join our EX Core Operations team. The Sr. EX Operations Coordinator will support ongoing HR programs, work to maintain accurate HR-related data, advise employees and managers on routine issues, and work on projects that involve HR partners and cross-functional teams.This role will require managing multiple work streams simultaneously; a successful candidate is proactive, solution-oriented, and has very strong attention to detail. Eagerness to learn and desire to provide a high level of service to employees are essential to succeeding in this role.
A Typical Day:
- Review and respond to employee inquiries in a timely manner. Ensure accuracy and completeness of responses for high quality Employee Experience with a top notch level of customer service
- Employee lifecycle management; including onboarding, offboarding, employee job changes, knowledge of employee benefits
- Seek opportunities to streamline and improve experience for new hires
- Maintain data accuracy and compliance with SOX protocols
- Assist with Weekly Data Audits
- Build strong working relationships with partners, peers, and stakeholders to efficiently and accurately complete job duties
- Identify and recommend process improvements to drive efficiencies, improve employee experience, and/or data accuracy
- Partner with EX Core Operations team members and other cross functional teams (Recruiting, Ground Control, IT, Payroll, Benefits, Talent Partners) on regional and global projects
Your Expertise:
- Experience with Google Suite and Microsoft Excel is a must have.
- Knowledge of Workday and Jira strongly preferred.
- Experience in shared services or customer service strongly preferred 1-2 years of experience in a corporate environment
- Self starter, solution-oriented approach
- Solid organisational and time management skills
- Collaborative nature
- Professional manner and discretion with confidential information
- Attention to detail and process oriented
- Strong verbal/written communication
- Ability to prioritise effectively and balance multiple tasks
- Passionate for continuous improvement
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
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What We Do
Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.
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