Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Supply – Stays team plays a key role in shaping these stays. As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values.
Airbnb is seeking a Market Associate, with a primary focus on Japan, to support and grow our network of Hosts and Partners. This role will be part of the Supply – Stays team and report to the Manager, Field Operations
The Difference You Will Make:
As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory within Japan. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimisation, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support (Senior) Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.
A Typical Day:
- Prospect and provide consultation to new and emerging professional host accounts within assigned territory.
- Directly manage accounts to meet and exceed quarterly/annual sales goals. We are looking for someone that is goals-obsessed, is inputs-driven, and is willing to take action (high volume of calls, meetings, etc.).
- Support scaled strategies to effectively manage & optimise the long-tail of hundreds of Professional Hosts in your territory.
- Conduct quarterly optimisation calls and business reviews with assigned partners.
- Secure availability over high compression dates.
- Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders.
- Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling within your territory to provide in-person support and guidance.
- Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.
- Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales.
- Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients.
- Represent Airbnb in external meetings with Professional Hosts and at industry conferences.
- Manage Chinese speaking hosts and their community in collaboration with other team members
Your Expertise:
- 3+ years of experience in new sales, account management and partner support.
- 2+ years of hospitality, travel or technology industry experience (nice to have).
- Native or fluent in Mandarin Chinese, as the role will have frequent interact with chinese-speaking hosts, as well as business level skill in Japanese and English
- Strong time management and prioritization skills.
- Proven track record of being able to effectively work a book of business (account management).
- Hungry with a strong bias for action, and persistent in the face of adversity and objection.
- Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person.
- Team player: highly motivated to share best practices and knowledge to help peers succeed.
- Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work.
- The ability to get things done with constantly changing priorities, projects and deadlines.
- Available to travel to assigned markets (when business travel resumes).
- Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus.
- Proven experience working cross-functionally.
- Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments.
- Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives.
- Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus.
- Charismatic self-starter who is resourceful and self-sufficient.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
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What We Do
Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.
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