Jobs at Air

Own a large B2B SaaS customer portfolio, driving product adoption, renewals, retention, expansion, and upsell revenue. Build trusted relationships with decision-makers, provide strategic recommendations, create customer-facing materials, monitor usage and health metrics, and identify growth opportunities. The role carries a quota and requires in-office attendance at least three days per week in New York City.

Start in an SDR capacity focusing on outbound prospecting, qualifying leads, and booking meetings. Support AEs and maintain pipeline in Salesforce. On promotion, run discovery calls and demos, own deals end-to-end, forecast, and work cross-functionally with Marketing, RevOps, and Customer Success.

Produces and hosts events at Air HQ, managing planning, vendors, guests, budgets, logistics, and event communications. Maintains event and content calendars, coordinates photo and video capture, supports content operations, and transforms community programming into blog posts, social recaps, LinkedIn content, and case studies. Partners with internal teams, external media, culinary producers, and vendors to deliver creative experiences and strengthen Air’s presence in New York’s creative community.

Sell Air’s Creative Ops SaaS to marketing and creative teams by building outbound pipeline, running consultative technical sales, closing deals, and collaborating cross-functionally to iterate processes and support customer adoption.

Own inbound billing support for SaaS customers: triage invoices, payment failures, disputes, refunds, subscription changes, enterprise vendor workflows, tax exemptions, and reconciliations. Provide context-rich responses, verify payment details, collaborate with AEs/CSMs on edge cases, and handle general customer tickets as needed. Operate independently as the first hire in Toronto CS hub.