Jobs at Air

Design and implement scalable synchronization features for a cross-platform desktop application. Build and review code, write tests, maintain infrastructure, define best practices, troubleshoot performance across macOS and Windows, collaborate cross-functionally, and mentor junior engineers. The role works primarily remotely with periodic in-office attendance.

Leads the architecture, roadmap, integrations, data model, governance, and lifecycle systems powering Air’s go-to-market organization. Owns Salesforce-centered GTM infrastructure, including attribution, speed-to-lead, CPQ, deal desk, change management, testing, monitoring, documentation, and enablement. Partners with Marketing, Sales, Customer Success, Data, and Finance leaders to translate business needs into scalable systems and workflows, while guiding AI-powered tooling and supporting GTM operations specialists.

Own the architecture, roadmap, integrations, governance, and change management for Air’s go-to-market systems, with Salesforce at the center. Lead lifecycle builds spanning attribution, speed-to-lead, CPQ, deal desk, and sales-led and product-led motions. Partner with Marketing, Sales, Customer Success, Data, and Finance to translate business needs into scalable systems. Enable GTM Operations teammates through documentation, tooling, testing, and adoption programs.

Supports People Operations and employee experience through onboarding, recognition, employee questions, surveys, lifecycle processes, records management, and People programs. Also assists with NYC office operations, including supplies, repairs, guest greeting, desk setup, lunches, and events. The role requires strong organization, confidentiality, initiative, and in-office attendance five days per week.

Own a large B2B SaaS customer portfolio, driving product adoption, renewals, retention, expansion, and upsell revenue. Build trusted relationships with decision-makers, provide strategic recommendations, create customer-facing materials, monitor usage and health metrics, and identify growth opportunities. The role carries a quota and requires in-office attendance at least three days per week in New York City.

Start in an SDR capacity focusing on outbound prospecting, qualifying leads, and booking meetings. Support AEs and maintain pipeline in Salesforce. On promotion, run discovery calls and demos, own deals end-to-end, forecast, and work cross-functionally with Marketing, RevOps, and Customer Success.

Sell Air’s Creative Ops SaaS to marketing and creative teams by building outbound pipeline, running consultative technical sales, closing deals, and collaborating cross-functionally to iterate processes and support customer adoption.

Own inbound billing support for SaaS customers: triage invoices, payment failures, disputes, refunds, subscription changes, enterprise vendor workflows, tax exemptions, and reconciliations. Provide context-rich responses, verify payment details, collaborate with AEs/CSMs on edge cases, and handle general customer tickets as needed. Operate independently as the first hire in Toronto CS hub.