Teams at Air

Own inbound billing support for SaaS customers: triage invoices, payment failures, disputes, refunds, subscription changes, enterprise vendor workflows, tax exemptions, and reconciliations. Provide context-rich responses, verify payment details, collaborate with AEs/CSMs on edge cases, and handle general customer tickets as needed. Operate independently as the first hire in Toronto CS hub.

Manage end-to-end interview scheduling and candidate communication, maintain ATS accuracy, draft job postings, compile recruiting metrics, support onboarding and compliance, assist sourcing, and improve talent processes and tooling while partnering with hiring managers and People Ops.

Partner with GTM leadership to own forecasting, reporting, and analytics (ARR, operating, headcount). Deliver weekly revenue and funnel reporting, model GTM metrics, build board/investor materials, support planning/budgeting, evaluate strategic bets, and modernize finance workflows using AI and automation.