Jobs at Afni, Inc.

The Director of Training leads and oversees training teams across multiple sites, ensuring effective training delivery aligned with client needs and performance objectives. Responsibilities include developing training plans, collaborating with internal departments, monitoring training effectiveness, and managing training staff.

The Operations Manager for Insurance oversees call center operations, develops systems, manages human resources, and ensures financial objectives are met while improving customer service.

Process and verify First Notice of Loss (FNOL) requests across channels, initiate claims with carriers, confirm coverage, document claim data, resolve discrepancies, route cases, monitor pending items, and meet productivity and quality standards.

Responsible for sourcing candidates through various channels, implementing recruitment strategies, managing vendor relationships, and enhancing employee performance in recruitment activities.

Design and deploy global sales and communications training frameworks, integrate AI and digital learning tools, deliver workshops and coaching, measure training KPIs and ROI, collaborate with operations and clients, and mentor regional training teams to drive continuous learning and performance improvement.

The CX Manager oversees quality assurance and client experience improvement initiatives, manages a team, and drives customer satisfaction through strategic programs and performance metrics.

The Dialer Tactician manages dialer performance, designs campaigns, analyzes metrics, and collaborates with IT to optimize dialing strategies.

The Senior Training Manager plans and manages training activities for Consultants and Trainers, ensuring proficiency and customer-oriented service excellence while collaborating with various departments to improve performance.

The Subrogation Specialist manages subrogation claims, collaborates with various stakeholders, and ensures compliance with regulations while negotiating recoveries.

The Training Manager develops and delivers training programs, collaborates with stakeholders, tracks performance, and ensures alignment with business goals.

Lead and manage the Workplace Experience/Facilities team to ensure facility operations, maintenance, vendor management, budgeting, compliance, transport and food services, and workplace safety. Oversee training, performance, procurement support, access control and cabling, expense monitoring, and continuous improvement to maximize operational and financial performance.

The Corporate Taxation Manager leads tax compliance operations, implements tax strategies, ensures compliance with laws, and manages audits while improving processes and mentoring staff.

The role involves designing instructional frameworks and managing programs, emphasizing project management, learning analytics, and stakeholder collaboration.

The Subrogation Support Representative aids the Subrogation Department by managing files, processing correspondence, and ensuring compliance with regulations and guidelines.

The Sales Representative will handle inbound calls for wireless sales, providing customer service, troubleshooting issues, processing orders, and multitasking effectively.

The Tech Support Representative provides technical assistance over the phone for cable, router, and internet issues, requiring effective multitasking and strong customer service skills.

As a Customer Sales Representative, you will handle inbound calls, process orders, deliver customer service, and troubleshoot issues for wireless products.

The Uninsured Motorist Specialist handles recovery of consumer subrogation claims by negotiating payment terms and coordinating communications between clients and insured parties.

Handle inbound calls from warm leads to sell insurance after paid licensing training. Provide product knowledge, resolve customer concerns, process orders, update accounts, and record interactions while multitasking across internal systems. Work full-time remote from Texas with set shift availability and customer-focused sales goals.

Supervise daily training operations for a BPO: deliver workshops, maintain and update curricula with SMEs, monitor trainer performance, track completion and effectiveness, mentor trainers, manage schedules, and partner with Operations, Quality, and Client Services to align training with business priorities.