Jobs at Afni, Inc.

Lead the design and execution of leadership and organizational development strategies, programs, and initiatives while collaborating with stakeholders to enhance capabilities.

Manage subrogation claims from investigation through recovery. Review liability and damages, identify recovery opportunities, analyze claim files, research applicable laws, document communications, negotiate disputes, and develop collection strategies. The role involves frequent communication with insurers, clients, claimants, attorneys, and other stakeholders while managing multiple files and meeting quality and productivity expectations.

Manages on-site contact center operations, including KPIs, staffing, quality, sales and service performance, attendance, attrition, budgets, and profitability. Leads Operations Project Coaches, develops employees, manages performance, supports hiring and terminations, coordinates policies and training, analyzes operational data, and maintains client relationships. The role requires leadership, customer service, call center operations, budget management, communication, and flexibility to work nights and weekends.

Provides inbound phone support for insurance customers, handling policy servicing, updates, billing inquiries, account maintenance, and general questions. Documents interactions, researches and resolves concerns, navigates multiple systems, follows compliance and quality standards, and transfers customers to licensed agents when needed. This remote role requires Iowa residency, reliable attendance, a distraction-free workspace, and direct modem-connected cable or fiber internet.

Provides inbound phone support for insurance customers, including policy servicing, updates, billing inquiries, account maintenance, and general questions. Documents interactions, researches concerns, navigates multiple systems, follows compliance and quality standards, and transfers customers to licensed agents when needed. This remote role requires Georgia residency, reliable cable or fiber internet, a distraction-free workspace, and scheduled-shift availability.

Provide inbound phone-based customer support for insurance policy inquiries, updates, billing questions, account maintenance, and general service needs. Document interactions, navigate multiple systems, resolve concerns, explain coverage within a non-licensed scope, and transfer customers to licensed agents when necessary. The role is remote but requires Wisconsin residency, reliable cable or fiber internet connected directly to a modem, a distraction-free workspace, scheduled-shift availability, and occasional overtime.

Provides inbound phone support for insurance customers, including policy servicing, updates, billing inquiries, account maintenance, and general questions. Documents interactions, researches concerns, navigates multiple systems, follows compliance and quality standards, and transfers customers to licensed agents when needed. This work-from-home role requires reliable attendance, a distraction-free workspace, wired cable or fiber internet, and strong communication and problem-solving skills.

Provides inbound phone-based customer support for insurance policy inquiries, account maintenance, billing questions, updates, and general servicing. Documents interactions, navigates multiple systems, researches concerns, explains coverage within non-licensed limits, and transfers customers to licensed agents when needed. The role requires meeting quality, productivity, attendance, compliance, and customer satisfaction standards in a structured work-at-home environment.

Provides inbound phone-based customer support for insurance policy inquiries, account maintenance, billing questions, policy updates, and general service needs. Documents interactions, navigates multiple systems, resolves concerns, explains coverage within a non-licensed scope, and transfers customers to licensed agents when needed. The role is fully remote but limited to North Carolina residents and requires reliable cable or fiber internet, a distraction-free workspace, scheduled-shift availability, and strong customer service and communication skills.

Provides inbound technical support and customer service for telecommunications customers. Troubleshoots cable television, internet, and home phone issues; processes orders, updates customer accounts and records, resolves concerns, and pursues upselling opportunities. The role requires empathy, multitasking, attention to detail, adherence to quality standards, and continuous product learning. Paid training is provided for this fully onsite position.

Provides inbound customer service for insurance policy inquiries, updates, billing questions, and account maintenance. Documents interactions, researches and resolves concerns, explains policy information within a non-licensed scope, navigates multiple systems, and transfers customers to licensed agents when needed. The role requires strong communication, attention to detail, computer proficiency, adherence to compliance and quality standards, and the ability to work scheduled shifts in an on-site call center.

Handles inbound calls from warm leads, assesses customers’ insurance needs, explains products and disclosures, closes sales, and identifies upselling opportunities. Resolves insurance and service inquiries while delivering personalized customer support. The role includes paid training for state licensing, requires full-time shift availability, and is performed remotely using multiple systems and a private workspace.

Handle inbound calls from warm leads, identify insurance needs, recommend and sell appropriate products, explain disclosures and coverage, upsell additional services, and resolve policy or service inquiries. Complete paid training to obtain state insurance licensing. The role is fully remote, requires Iowa residency, full-time availability, strong communication skills, multitasking, sales ability, and reliable high-speed internet.

Develop and maintain enterprise dashboards, reports, and intelligence views. Gather and document requirements, extract and transform structured data, tune BI tools, analyze variances, support reporting users, provide training, and assist with workload planning and small-scope projects.

Leads Afni’s training and training development teams across multiple sites. Oversees new-hire, supplemental, and recurrent training delivery; curriculum development; instructor performance; certification; quality measurement; staffing-aligned training plans; and cost management. Partners with operations, HR, workforce management, client services, and clients to resolve performance and delivery issues. Also drives AI adoption, project implementation, coaching, process compliance, and continuous improvement across the learning organization.

Leads the customer experience analytics team in developing advanced studies and insights beyond standard reporting. Manages continuous improvement initiatives across the organization, applying advanced statistical and predictive modeling methods. Requires Lean Six Sigma Black Belt certification, expertise with Minitab, Python, or R/RStudio, and familiarity with basic project management tools.

Lead frontline leadership development programs, succession planning, coaching frameworks, leadership academies, and high-potential initiatives. Partner with Operations, HR, Quality, and clients to close capability gaps, evaluate program effectiveness, and improve business outcomes. Manage leadership development teams, budgets, vendors, and strategic projects while advising senior leaders on workforce readiness, organizational effectiveness, and talent retention. Integrate AI-enabled learning, digital leadership, change management, and skills-based development into scalable programs.

Leads enterprise-wide talent acquisition strategy, workforce planning, high-volume recruiting, team development, recruiting analytics, process improvement, technology oversight, vendor management, compliance, and executive partnerships. The role supports hiring and retention goals across multiple sites while improving candidate and recruiter experiences and recruiting effectiveness.

Lead design and delivery of voice, language, and communication training for Insurance & Healthcare BPO accounts; manage and mentor trainers, analyze performance data, develop scalable training strategies, collaborate with cross-functional teams, and ensure workforce readiness and compliance.

Analyzes operational, quality, productivity, recovery, and financial data to identify trends, risks, root causes, and improvement opportunities. Supports strategic initiatives through project planning, milestone tracking, reporting, and documentation. Contributes to Lean Six Sigma efforts, process mapping, governance, standardization, workflow analysis, and automation initiatives while translating findings into actionable business recommendations.