Jobs at Afni, Inc.

Conduct candidate interviews, assess skills and competencies, manage job offer contracts, prepare recruitment reports, support hiring strategies, participate in calibration meetings, and serve as the account point of contact for hiring needs. The role requires managing multiple recruitment demands, tracking performance, and maintaining strong communication with candidates and hiring accounts while working onsite.

Supervise training delivery, curriculum execution, trainer coaching, classroom quality inspections, and operational readiness. Audit learning albums, attendance, certifications, and training records; monitor performance metrics and identify execution risks. Lead calibrations, observations, readiness reviews, and corrective actions while partnering with Operations, Quality, Workforce Management, Recruiting, and clients. Support program launches, curriculum changes, and business ramps through risk mitigation, reporting, and stakeholder coordination.

Lead the design and execution of leadership and organizational development strategies, programs, and initiatives while collaborating with stakeholders to enhance capabilities.

Lead and mentor a compensation and benefits team, implement compensation structures and benefits policies, conduct benchmarking and equity analysis, manage vendors, ensure compliance, support annual compensation cycles, and advise HR leadership on trends.

Handle inbound auto insurance calls to sell and upsell policies, deliver customer service, process orders, update accounts/records, multitask, and complete paid licensing and product training.

Provide world-class inbound customer service for insurance policyholders: process orders, update accounts and records, troubleshoot issues, multitask across systems, and sell or upsell products while maintaining empathy, accuracy, and efficiency.

Handle inbound calls from insurance policyholders, deliver customer service, troubleshoot issues, process orders and account updates, multitask across systems, upsell products, complete paid training and transition, work assigned shifts including weekends and holidays, and pass background screening.

Handle inbound insurance customer calls, provide world-class service, troubleshoot account issues, process orders and updates, and upsell products. Complete paid training and meet performance/schedule requirements.

The Sales Representative will handle inbound calls for wireless sales, providing customer service, troubleshooting issues, processing orders, and multitasking effectively.

Lead and manage site training operations, design and maintain curriculum, coach trainers, analyze training metrics, partner with stakeholders, manage budgets and staffing, and drive continuous improvement to ensure learner proficiency and client success.

The Tech Support Representative provides technical assistance over the phone for cable, router, and internet issues, requiring effective multitasking and strong customer service skills.

As a Customer Sales Representative, you will handle inbound calls, process orders, deliver customer service, and troubleshoot issues for wireless products.

The Uninsured Motorist Specialist handles recovery of consumer subrogation claims by negotiating payment terms and coordinating communications between clients and insured parties.

Lead end-to-end multi-channel subrogation contact campaigns (phone, mail, email, SMS, chat). Design and govern outreach cadence and channel mix, ensure compliance, analyze performance (A/B testing, metrics), optimize recovery outcomes, manage vendors, and report results to senior leadership.

Provide advanced Tier 2 technical support for studio partners by diagnosing and resolving hardware, software, and network issues using remote access and diagnostic tools. Escalate complex problems, document incidents and resolutions, collaborate with Tier 1 and technical teams, and analyze incident trends to improve processes.

Lead design and delivery of voice, language, and communication training for Insurance & Healthcare BPO accounts; manage and mentor trainers, analyze performance data, develop scalable training strategies, collaborate with cross-functional teams, and ensure workforce readiness and compliance.

The CX Manager oversees quality assurance and client experience improvement initiatives, manages a team, and drives customer satisfaction through strategic programs and performance metrics.

Process and verify First Notice of Loss (FNOL) requests across channels, initiate claims with carriers, confirm coverage, document claim data, resolve discrepancies, route cases, monitor pending items, and meet productivity and quality standards.

The Dialer Tactician manages dialer performance, designs campaigns, analyzes metrics, and collaborates with IT to optimize dialing strategies.

The Senior Training Manager plans and manages training activities for Consultants and Trainers, ensuring proficiency and customer-oriented service excellence while collaborating with various departments to improve performance.