Jobs at Afni, Inc.

The CX Manager oversees quality assurance and client experience improvement initiatives, manages a team, and drives customer satisfaction through strategic programs and performance metrics.

The Dialer Tactician manages dialer performance, designs campaigns, analyzes metrics, and collaborates with IT to optimize dialing strategies.

The Senior Training Manager plans and manages training activities for Consultants and Trainers, ensuring proficiency and customer-oriented service excellence while collaborating with various departments to improve performance.

The Training Manager develops and delivers training programs, collaborates with stakeholders, tracks performance, and ensures alignment with business goals.

The Subrogation Specialist manages subrogation claims, collaborates with various stakeholders, and ensures compliance with regulations while negotiating recoveries.

Lead and manage the Workplace Experience/Facilities team to ensure facility operations, maintenance, vendor management, budgeting, compliance, transport and food services, and workplace safety. Oversee training, performance, procurement support, access control and cabling, expense monitoring, and continuous improvement to maximize operational and financial performance.

Lead and manage site training operations, design and maintain curriculum, coach trainers, analyze training metrics, partner with stakeholders, manage budgets and staffing, and drive continuous improvement to ensure learner proficiency and client success.

The Sales Representative will handle inbound calls for wireless sales, providing customer service, troubleshooting issues, processing orders, and multitasking effectively.

The Tech Support Representative provides technical assistance over the phone for cable, router, and internet issues, requiring effective multitasking and strong customer service skills.

As a Customer Sales Representative, you will handle inbound calls, process orders, deliver customer service, and troubleshoot issues for wireless products.

The Uninsured Motorist Specialist handles recovery of consumer subrogation claims by negotiating payment terms and coordinating communications between clients and insured parties.

Lead end-to-end multi-channel subrogation contact campaigns (phone, mail, email, SMS, chat). Design and govern outreach cadence and channel mix, ensure compliance, analyze performance (A/B testing, metrics), optimize recovery outcomes, manage vendors, and report results to senior leadership.

Design, implement, monitor, and maintain network infrastructure. Troubleshoot outages, optimize performance, secure systems, automate tasks, collaborate on solution roadmaps, and produce documentation and reports.

Provide advanced Tier 2 technical support for studio partners by diagnosing and resolving hardware, software, and network issues using remote access and diagnostic tools. Escalate complex problems, document incidents and resolutions, collaborate with Tier 1 and technical teams, and analyze incident trends to improve processes.

Lead design and delivery of voice, language, and communication training for Insurance & Healthcare BPO accounts; manage and mentor trainers, analyze performance data, develop scalable training strategies, collaborate with cross-functional teams, and ensure workforce readiness and compliance.

Lead the design and execution of leadership and organizational development strategies, programs, and initiatives while collaborating with stakeholders to enhance capabilities.

Process and verify First Notice of Loss (FNOL) requests across channels, initiate claims with carriers, confirm coverage, document claim data, resolve discrepancies, route cases, monitor pending items, and meet productivity and quality standards.