Jobs at Afni, Inc.

The Tech Support Representative provides technical assistance over the phone for cable, router, and internet issues, requiring effective multitasking and strong customer service skills.

Manages call center operations by developing strategies, improving systems and processes, overseeing staff, monitoring performance, managing budgets, preparing reports, and ensuring quality and customer-service standards. Responsibilities include recruiting, training, scheduling, coaching, performance management, equipment maintenance, system upgrades, audits, and process improvement. The role also evaluates technology, conducts capacity planning, supports implementations, and contributes to organizational goals.

Lead the design and execution of leadership and organizational development strategies, programs, and initiatives while collaborating with stakeholders to enhance capabilities.

Leads enterprise learning and frontline development strategy across multiple sites and business lines. Oversees training operations, curriculum design, coaching, certification, leadership development, succession planning, learning technology, analytics, budgets, governance, and compliance. Partners with executives, clients, Operations, HR, Recruiting, and Quality to improve workforce capability, learner outcomes, operational performance, and business results. Drives innovation, change management, continuous improvement, and effective use of learning technologies and AI-enabled solutions.

Leads high-volume recruitment across Philippine sites, overseeing sourcing, hiring, onboarding coordination, recruitment operations, workforce planning, and stakeholder partnerships. Develops recruitment strategies, manages talent pipelines, coaches recruitment teams, monitors funnel metrics, and improves processes to meet hiring targets, timelines, quality standards, and candidate experience goals.

Manages call center strategy, systems, staff, budgets, performance, quality assurance, equipment, and process improvements. Responsibilities include capacity planning, technology evaluation, system implementation, user acceptance testing, performance reporting, employee recruitment and development, scheduling, budgeting, maintenance, and operational problem resolution. Experience with international telecommunications sales campaigns conducted through non-voice channels is preferred.

Manages international telecommunications chat operations by developing strategies, systems, processes, staffing plans, budgets, quality programs, and performance reporting. Responsibilities include capacity planning, technology evaluation, system implementation, troubleshooting, upgrades, recruiting and coaching employees, scheduling, financial analysis, equipment maintenance, and continuous operational improvement. Recent experience managing an international telco non-voice chat campaign is required.

Lead and manage the Workplace Experience/Facilities team to ensure facility operations, maintenance, vendor management, budgeting, compliance, transport and food services, and workplace safety. Oversee training, performance, procurement support, access control and cabling, expense monitoring, and continuous improvement to maximize operational and financial performance.

The Dialer Tactician manages dialer performance, designs campaigns, analyzes metrics, and collaborates with IT to optimize dialing strategies.

Supervise training delivery, curriculum execution, trainer coaching, classroom quality inspections, and operational readiness. Audit learning albums, attendance, certifications, and training records; monitor performance metrics and identify execution risks. Lead calibrations, observations, readiness reviews, and corrective actions while partnering with Operations, Quality, Workforce Management, Recruiting, and clients. Support program launches, curriculum changes, and business ramps through risk mitigation, reporting, and stakeholder coordination.

Handle inbound auto insurance calls to sell and upsell policies, deliver customer service, process orders, update accounts/records, multitask, and complete paid licensing and product training.

Provide world-class inbound customer service for insurance policyholders: process orders, update accounts and records, troubleshoot issues, multitask across systems, and sell or upsell products while maintaining empathy, accuracy, and efficiency.

Handle inbound calls from insurance policyholders, deliver customer service, troubleshoot issues, process orders and account updates, multitask across systems, upsell products, complete paid training and transition, work assigned shifts including weekends and holidays, and pass background screening.

Handle inbound insurance customer calls, provide world-class service, troubleshoot account issues, process orders and updates, and upsell products. Complete paid training and meet performance/schedule requirements.

The Sales Representative will handle inbound calls for wireless sales, providing customer service, troubleshooting issues, processing orders, and multitasking effectively.

As a Customer Sales Representative, you will handle inbound calls, process orders, deliver customer service, and troubleshoot issues for wireless products.

Provide advanced Tier 2 technical support for studio partners by diagnosing and resolving hardware, software, and network issues using remote access and diagnostic tools. Escalate complex problems, document incidents and resolutions, collaborate with Tier 1 and technical teams, and analyze incident trends to improve processes.

Process and verify First Notice of Loss (FNOL) requests across channels, initiate claims with carriers, confirm coverage, document claim data, resolve discrepancies, route cases, monitor pending items, and meet productivity and quality standards.