Jobs at Afni, Inc.

Handle inbound calls from warm leads to sell insurance after paid licensing training. Provide product knowledge, resolve customer concerns, process orders, update accounts, and record interactions while multitasking across internal systems. Work full-time remote from Texas with set shift availability and customer-focused sales goals.

The Subrogation Team Manager - Arbitration oversees Arbitration Specialists ensuring quality work, team motivation, and client satisfaction while handling escalations and training.

Supervise daily training operations for a BPO: deliver workshops, maintain and update curricula with SMEs, monitor trainer performance, track completion and effectiveness, mentor trainers, manage schedules, and partner with Operations, Quality, and Client Services to align training with business priorities.

Lead the design and execution of leadership and organizational development strategies, programs, and initiatives while collaborating with stakeholders to enhance capabilities.

The Director of Training leads and oversees training teams across multiple sites, ensuring effective training delivery aligned with client needs and performance objectives. Responsibilities include developing training plans, collaborating with internal departments, monitoring training effectiveness, and managing training staff.

The Operations Manager for Insurance oversees call center operations, develops systems, manages human resources, and ensures financial objectives are met while improving customer service.

The Associate Network Engineer assists in the design, installation, and support of network architecture, performs troubleshooting, and maintains network security systems while ensuring documentation and audits are up to date.

Process and verify First Notice of Loss (FNOL) requests across channels, initiate claims with carriers, confirm coverage, document claim data, resolve discrepancies, route cases, monitor pending items, and meet productivity and quality standards.

Lead design and delivery of learning and organizational development programs using instructional design frameworks and authoring tools; manage projects with Agile/Kanban and governance (WBS/RACI); measure impact via learning analytics (Kirkpatrick, ROE/ROI, dashboards); influence stakeholders, coach SMEs, and drive change and capability building across cultures.

Design and deploy global sales and communications training frameworks, integrate AI and digital learning tools, deliver workshops and coaching, measure training KPIs and ROI, collaborate with operations and clients, and mentor regional training teams to drive continuous learning and performance improvement.

The AI Engineer will design, develop, and deploy AI solutions, focusing on ML models, AI agents, and implementing MLOps within the Azure and Google environments.

The Workplace Experience Analyst provides administrative and hospitality support, manages facilities operations, and ensures a positive guest experience through effective coordination and service management.

The Subrogation Support Representative aids the Subrogation Department by managing files, processing correspondence, and ensuring compliance with regulations and guidelines.

The CX Manager oversees quality assurance and client experience improvement initiatives, manages a team, and drives customer satisfaction through strategic programs and performance metrics.

The Subrogation Team Manager leads and mentors a team of specialists, ensuring quality performance and client satisfaction in subrogation activities.

The Subrogation Specialist manages subrogation claims, collaborates with various stakeholders, and ensures compliance with regulations while negotiating recoveries.

The Training Manager develops and delivers training programs, collaborates with stakeholders, tracks performance, and ensures alignment with business goals.

The Dialer Tactician manages dialer performance, designs campaigns, analyzes metrics, and collaborates with IT to optimize dialing strategies.

The Senior Training Manager plans and manages training activities for Consultants and Trainers, ensuring proficiency and customer-oriented service excellence while collaborating with various departments to improve performance.

The IT Program Manager (AI) leads AI programs, ensuring alignment with business goals, managing teams, and delivering projects on time and budget.