Teams at Afni, Inc.

Leads Afni’s training and training development teams across multiple sites. Oversees new-hire, supplemental, and recurrent training delivery; curriculum development; instructor performance; certification; quality measurement; staffing-aligned training plans; and cost management. Partners with operations, HR, workforce management, client services, and clients to resolve performance and delivery issues. Also drives AI adoption, project implementation, coaching, process compliance, and continuous improvement across the learning organization.

Leads the customer experience analytics team in developing advanced studies and insights beyond standard reporting. Manages continuous improvement initiatives across the organization, applying advanced statistical and predictive modeling methods. Requires Lean Six Sigma Black Belt certification, expertise with Minitab, Python, or R/RStudio, and familiarity with basic project management tools.

Lead frontline leadership development programs, succession planning, coaching frameworks, leadership academies, and high-potential initiatives. Partner with Operations, HR, Quality, and clients to close capability gaps, evaluate program effectiveness, and improve business outcomes. Manage leadership development teams, budgets, vendors, and strategic projects while advising senior leaders on workforce readiness, organizational effectiveness, and talent retention. Integrate AI-enabled learning, digital leadership, change management, and skills-based development into scalable programs.