Teams at Afni, Inc.

Analyzes operational, quality, productivity, recovery, and financial data to identify trends, risks, root causes, and improvement opportunities. Supports strategic initiatives through project planning, milestone tracking, reporting, and documentation. Contributes to Lean Six Sigma efforts, process mapping, governance, standardization, workflow analysis, and automation initiatives while translating findings into actionable business recommendations.

The Tech Support Representative provides technical assistance over the phone for cable, router, and internet issues, requiring effective multitasking and strong customer service skills.

Manages call center operations by developing strategies, improving systems and processes, overseeing staff, monitoring performance, managing budgets, preparing reports, and ensuring quality and customer-service standards. Responsibilities include recruiting, training, scheduling, coaching, performance management, equipment maintenance, system upgrades, audits, and process improvement. The role also evaluates technology, conducts capacity planning, supports implementations, and contributes to organizational goals.