manage CX analytics team to build studies and advanced insights outside the BAU CX standard reporting
manage CI for the entire organization
Preferred Qualifications
LEAN SIX SIGMA BLACK BELT CERTIFICATION IS REQUIRED
ADVANCED STATISTICAL AND PREDICTION MODELING REQUIRED
KNOWLEDGE OF BASIC PROJECT MANAGEMENT TOOLS
USAGE OF ADVANCED STATISTICAL TOOLS; MINITAB, PYTHON OR R/RSTUDIO
Skills Required
- Lean Six Sigma Black Belt certification
- Advanced statistical and predictive modeling experience
- Knowledge of basic project management tools
- Experience using advanced statistical tools such as Minitab, Python, R, or RStudio
Afni, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Afni, Inc. and has not been reviewed or approved by Afni, Inc..
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Strong & Reliable Incentives — Incentive programs (performance-based and referral) are available in many roles and can add to earnings when targets are met. The pay-and-bonus structure is described as a positive aspect in certain positions.
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Leave & Time Off Breadth — Paid time off for holidays and vacations is part of the package. Training periods also include additional holiday time, indicating a defined time-off offering.
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Wellbeing & Lifestyle Benefits — Tuition reimbursement up to $5,250, a casual “Dress for Your Day” policy, and on-site events provide added non-cash value. Full-time schedules and referral rewards are also positioned as perks.
Afni, Inc. Insights
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
