Jobs at Adlinc Business Services Limited

Provide primary systems support for SaaS customers across phone, Slack and helpdesk; manage and prioritize tickets to meet SLAs; monitor system health and coordinate incident resolution; onboard and configure new customers; manage integrations (non-code), access, reports, and escalations to engineering while maintaining documentation and driving customer success.

Manage and support IT infrastructure including Windows Server, Active Directory, Microsoft 365/Exchange Online, networks, VPNs, endpoint security, backups, and desktop support. Provide first- and second-line user support, maintain IT assets, perform patching and monitoring, and produce technical documentation while collaborating with external IT consultants.