Teams at Adlinc Business Services Limited

Manage and support IT infrastructure including Windows Server, Active Directory, Microsoft 365/Exchange Online, networks, VPNs, endpoint security, backups, and desktop support. Provide first- and second-line user support, maintain IT assets, perform patching and monitoring, and produce technical documentation while collaborating with external IT consultants.

Provide primary systems support for SaaS customers across phone, Slack and helpdesk; manage and prioritize tickets to meet SLAs; monitor system health and coordinate incident resolution; onboard and configure new customers; manage integrations (non-code), access, reports, and escalations to engineering while maintaining documentation and driving customer success.