acre security
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Security
Join the R&D team to test Acre access control, video, and intruder products (software, firmware, hardware). Build and maintain test environments, execute test plans, log and verify issues, troubleshoot customer problems (including occasional site visits), collaborate with engineers in Agile teams, and implement automated testing where feasible.
Security
Design, develop, and optimise embedded firmware and real-time systems for security products. Collaborate with hardware, software, and QA teams to integrate and validate microcontroller/microprocessor-based solutions. Write efficient C/C++ code, use hardware debugging tools, ensure compliance with industry standards, and stay current with embedded technologies.
Security
As a Technical Support Engineer, you will provide bilingual technical support, troubleshoot issues, and maintain documentation to enhance customer experience.
Security
Provide technical support for Acre's software and partner integrations across the Western US. Troubleshoot software, networking, and system issues via phone and ticketing systems, participate in on-call rotation, maintain documentation, test integrations, and produce reports to ensure product reliability and strong customer outcomes.
Security
As a Technical Support Engineer, you will support hardware and software installations, manage technical support, conduct training, and troubleshoot issues for security products.
