Jobs at Acorn Insurance

Owns squad-wide quality assurance for customer-facing motor insurance products across web and mobile. Responsibilities include designing Playwright and Maestro automation, developing test frameworks, integrating tests into Azure DevOps CI/CD, validating APIs and integrations, leading mobile testing across iOS and Android, managing end-to-end testing, tracking quality metrics, and mentoring junior QA team members.

Own and evolve Acorn’s Neo4j-based fraud detection solution, including schema, ingestion, queries, performance, and integrations. Build fraud detection workflows, investigator tooling, signal generation, and LLM-supported applications using n8n and AI platforms. Partner with fraud operations and leadership, while ensuring auditability, documentation, evaluation, observability, and human oversight within FCA, UK GDPR, and regulated AI governance requirements.

Build and maintain scalable backend services using C# and .NET 8.0 on Azure. Design APIs, database solutions, and event-driven microservices; deploy services with Docker and Kubernetes; and contribute to CI/CD, testing, monitoring, architecture, and DevOps practices. Collaborate with product and design teams, mentor developers, make technical decisions, and promote clean, maintainable engineering practices.

Lead a cross-functional engineering squad delivering scalable software through microservices and Azure. Design and build .NET services, guide architecture and integration patterns, collaborate across frontend, QA, product, and design, and remain hands-on with code. Mentor developers, promote clean architecture and engineering standards, improve shared tooling and developer experience, and help deliver reliable, customer-focused products.

Build statistical and machine learning models for insurance pricing, risk-cost prediction, and profitability analysis across motor insurance products. Conduct data analysis, develop segmentations, monitor performance, improve pricing models, and implement innovative pricing solutions. Present technical insights to senior stakeholders and contribute to the pricing roadmap.

Leads and supports on-premises and Azure infrastructure, including Windows, networking, storage, virtualization, messaging, security, monitoring, backup, recovery, and disaster recovery. Provides third-line technical support, mentors engineers, evaluates and implements infrastructure technologies, designs technical solutions, maintains compliance and resilience, and collaborates with cloud, development, project, and security teams. Uses PowerShell and Ansible for automation and assists with vulnerability remediation and operational improvements.

Assess vehicle repair versus total loss claims using engineering tools, estimate repair costs, authorize repairs, value vehicles, categorize and dispose of salvage, and mitigate ancillary expenses. The role also involves supervising repairers, monitoring repair quality and costs, producing accurate reports, and maintaining relationships with claims handlers, repairers, and intermediaries. Remote work is available after initial on-site training in Sevenoaks or Liverpool.

Design and maintain secure, scalable data ingestion pipelines and storage solutions for unstructured data. Apply parsing, extraction, NLP, OCR, and image/audio processing techniques while implementing governance, metadata management, and cataloging. Collaborate with data scientists, analysts, and engineers to ensure data quality and availability. Monitor and optimize workflows for performance, reliability, and cost, using real-time cloud streaming technologies.

Provides first-line production and systems support across the business, including troubleshooting, bug reproduction and logging, UAT, application testing, documentation compliance, product maintenance, and continuous improvement. The role collaborates with internal stakeholders, compliance teams, management, and external software providers to define technical solutions, maintain change control, and support insurance technology products.

Leads the Claims Governance audit team, overseeing claims audit plans, workflows, quality, accuracy, and regulatory compliance. Supervises, coaches, and evaluates Claims Auditors; conducts calibration, performance reviews, and one-to-ones. Identifies systemic errors, leakage, and customer detriment, while producing clear audit findings and reports aligned with strategic objectives. Requires extensive motor claims knowledge, people management experience, stakeholder influence, and experience designing and delivering audit programs.

Lead the AI engineering practice, platform, and infrastructure across Acorn. Own Azure-based AI infrastructure, observability, governance, API integrations, deployment standards, and tooling decisions. Partner with Conversational AI teams, mentor engineers, set technical direction, and ensure reliable, auditable AI delivery in a regulated environment. Responsibilities include RAG and LLM application patterns, evaluation, platform evolution, architecture decisions, and cross-team engineering leadership.

Build and maintain responsive web applications with React, Next.js, and TypeScript. Collaborate with designers and backend engineers, contribute to component libraries and design systems, monitor frontend performance using Sentry and PostHog, write tested maintainable code, participate in reviews, and contribute to continuous improvement within a collaborative hybrid team.

Build and maintain responsive web applications using React, Next.js, and TypeScript. Develop reusable frontend components, optimize performance, accessibility, and security, and monitor user experience with Sentry and PostHog. Collaborate with designers, backend engineers, and product owners in an agile environment. Mentor developers, contribute to frontend standards, participate in code reviews and testing, and support continuous improvement across the engineering team.

Supports Project Managers with planning, scheduling, documentation, RAID logs, stakeholder communication, deliverable tracking, meetings, minutes, and status reporting. The role requires coordinating project activities, monitoring progress against established scope, costs, and timelines, and contributing to daily stand-ups. Candidates should have strong accuracy, interpersonal, organizational, and communication skills, plus a basic understanding of PRINCE2 and Agile methodologies and proficiency with Microsoft Office and Monday.com.

Build and maintain backend services using C# and .NET 8.0, Azure, Docker, SQL Server, Entity Framework, and MongoDB. Develop APIs and data solutions, write clean and testable code, manage cloud deployments, contribute to code reviews, and collaborate with product owners and designers. The role emphasizes CI/CD, automated testing, monitoring with Grafana and Loki, Agile practices, continuous improvement, and ongoing development across architecture, DevOps, and product engineering.