Jobs at Achieve Test Prep

Make outbound calls to retain customers and collect payments, resolve issues through probing questions and negotiation, document customer data, meet retention and schedule-adherence targets, sell relevant products/offers, and assist with administrative tasks and department projects.

Design and deliver sales training programs, develop enablement content and playbooks, optimize CRM tools and sales processes, analyze performance data, collaborate with Marketing and Product, support recruitment and onboarding, and help Sales Management set goals and measure performance.

Lead planning, execution, and delivery of internal marketing and operations projects. Own outcomes, implement automation/AI-driven workflow improvements, coordinate cross-functional stakeholders, manage timelines/risks/resources, maintain documentation and SOPs, support new systems/platforms, and track performance to drive continuous improvement.

Lead and manage a PMO team to standardize practices, develop systems and documentation, collaborate with IT and stakeholders, create project plans, monitor progress, mitigate risks, and coach project managers to ensure on-time, high-quality delivery.

Support project managers with planning, tracking, execution, issue resolution, reporting, process improvements, research, and analytics to ensure timely, compliant project delivery.

Support and track project activities, manage documentation and project boards, coordinate communication among stakeholders, report status and issues, conduct research and audits, and recommend process improvements.

Close warm, qualified leads via phone or video using a consultative approach. Guide prospective students through program options and enrollment, maintain pipeline and calendar, follow up consistently, and meet monthly and quarterly sales targets.

Lead and coach a remote retention team to meet save goals, manage escalated customer cases, monitor retention KPIs, collaborate cross-functionally, identify process improvements, and uphold communication and accountability to reduce churn and drive revenue stability.

Analyze and improve business processes, implement workflow optimizations, lead projects to enhance operational efficiency, develop policies and performance metrics, collaborate across departments, present solutions to senior management, and drive continuous improvement initiatives.

Lead cross-functional projects and initiatives: define scope, develop project plans, track status, manage resources, document requirements and processes, conduct audits and research, recommend improvements, and collaborate with stakeholders and leadership to execute key business initiatives.