The Manager, Customer Support acts as a liaison to deliver a seamless support experience to customers. They will oversee team performance, facilitate coaching, provide strategic insights, and ensure alignment across departments. Responsibilities include managing performance expectations, promoting operational excellence, and fostering a supportive work environment. The role emphasizes communication, problem-solving, and collaboration with internal teams and external partners.

The Customer Support II role at Accolade involves providing exceptional call center support for members navigating the healthcare system. Responsibilities include addressing inquiries about care, benefits, and claims, delivering empathetic assistance, and ensuring member satisfaction while complying with HIPAA regulations.

As a Data Infrastructure Engineer at Accolade, you will design and manage a scalable data platform infrastructure, optimizing it for various data use cases. You will monitor performance, troubleshoot issues, and automate processes while collaborating with data scientists and developers to enhance data access and usage.

The Software Engineer III at Accolade will design, implement, and maintain cloud solutions, focusing on AWS and Linux. Responsibilities include automating tasks with Python and Shell, utilizing tools like CloudFormation and Terraform, and ensuring compliance with security policies. The role also involves collaborative troubleshooting and continuous improvement of cloud infrastructure.

The Outreach Specialist will connect with members via calls to educate them about Accolade’s services, ensure member satisfaction, manage follow-ups, and support care coordination among integrated teams.

As a Software Engineer II at Accolade, you will develop services and applications for the Recommendation Data Platform, focusing on event-driven microservices with Java and Spring Boot, deploying to AWS. Responsibilities include collaborating with product and development leads, and ensuring timely, high-quality deliverables.

As a Software Engineer II at Accolade, you will contribute to designing, constructing, and maintaining an industry-leading identity platform. You will work within an agile team to develop innovative software solutions that meet high performance and uptime metrics. Responsibilities include building and supporting software using various cloud services and tools, as well as utilizing technical skills in multiple programming languages.

As a Senior Software Engineer at Accolade, you will build and manage AWS-based infrastructure, develop infrastructure as code, and create CI/CD pipelines. You will work as a subject matter expert on various AWS services, facilitating efficient application deployment for engineering teams. You'll also innovate the Accolade cloud platform and contribute to architecture solutions for resilience and scalability.

The Knowledge Content Operations Analyst is responsible for curating and managing benefits content and data to enhance customer and member experiences. This role involves analyzing documentation, resolving gaps in content, managing support tickets, and collaborating with internal teams to ensure high-quality service and knowledge sharing.

The Client Support Associate at Accolade provides administrative support to ensure smooth operations for clients. Responsibilities include timely resolution of tasks, maintaining communication with providers, using IT tools for client inquiries, and assisting team members with knowledge gaps. The role emphasizes collaboration, effective communication, and adherence to compliance policies.

As a Software Development Engineer in Test III, you will lead the creation of automation testing frameworks and automated test scenarios for web and mobile applications. Responsibilities include performing manual testing, encouraging a Continuous Delivery approach, and enhancing user experience, while working with cutting-edge technologies in a collaborative environment.

As a Software Engineer, you will design and implement APIs and user interfaces for a healthcare platform using React, NextJS, and Django. You will lead the architecture efforts, ensure reliable roll-outs, collaborate with teams, and maintain high standards of application performance.

The Data Integrations Manager at Accolade manages a team responsible for data integrations essential for business operations. This role involves overseeing requests from stakeholders, managing data partner relationships, facilitating effective communication across teams, and driving process improvements while maintaining documentation.

The Mgr, Operations at Accolade is responsible for team leadership, operational effectiveness, and performance management. They will coach and develop teams, manage key performance indicators, lead operational delivery, and engage with leadership stakeholders. Continuous improvement initiatives, talent recognition, and fostering a positive work environment are key responsibilities.

As a Software Engineer III at Accolade, you will develop both front-end and back-end solutions for a healthcare platform, implementing features and collaborating with a team. Your work includes using modern frameworks and cloud technologies for rapid deployment and improving user experience.

The Creative Marketing Manager will lead the direction for paid advertising campaigns, manage creative assets, produce marketing materials, and optimize landing pages to enhance conversion rates. This role emphasizes creative leadership and effective communication to drive growth.

As a Sr. P&C Specialist, you will manage the employee life cycle, including onboarding and offboarding processes, HR document management, personnel records maintenance, and compliance with HR policies. You will provide support to employees and collaborate with the HR team to ensure a positive workplace culture and efficient HR operations.

As a Junior Databricks Infrastructure Engineer at Accolade, you will support the design, implementation, and maintenance of Databricks infrastructure for the data analytics platform. Responsibilities include managing compute resources, monitoring performance, troubleshooting issues, and collaborating with data scientists and developers to optimize infrastructure.

The Senior Lifecycle Marketing Manager will develop and execute strategies to enhance member engagement and retention through various channels like email and mobile. Responsibilities include managing a team, optimizing campaign performance, reporting on effectiveness, and collaborating with cross-functional teams to enhance overall strategy and execution.

The Local Support Specialist at Accolade assists members with local provider recommendations, researches local healthcare resources, facilitates communication between members and providers, and follows up to ensure services were received. They work within specified KPIs and handle phone coverage as needed.