Jobs at Acclaim AI

Own platform service contracts and integrations; author and steward gRPC/protobuf and OpenAPI definitions; produce clear end-to-end feature specs (sequence diagrams, corner cases, failure modes, acceptance criteria); make and defend architectural decisions; manage contract evolution and versioning; ensure distributed, event-driven systems operate reliably; communicate precisely with engineers, product, and stakeholders; use AI routinely in day-to-day work.

Develop, extend, and maintain Go-based end-to-end automated tests, test frameworks, and load-testing tooling. Own the Go SDK, automate functional and load validation in CI/CD, improve test coverage and performance, and perform deep root-cause analysis and debugging for concurrent, high-throughput systems.

Build and extend Go-based end-to-end automated tests and internal test frameworks; automate load testing and CI/CD validation pipelines; own and maintain the Go SDK and developer tooling; implement performant, concurrent, deterministic tests; profile and tune systems; provide deep root-cause analysis and automation to replace manual QA workflows.

Own and design platform service contracts (gRPC/protobuf, OpenAPI), produce precise end-to-end specs, make and defend architecture decisions, manage contract evolution, and reason about distributed, event-driven systems to keep teams unblocked.

Senior Go developer focused on building and scaling end-to-end test automation and tooling. Extend the Go-based test framework, automate load testing and CI/CD validation pipelines, own the Go SDK and its test ecosystem, optimize performance under heavy concurrent load, and perform deep debugging and root-cause analysis.

Own and design platform service boundaries and integration contracts (gRPC/protobuf and OpenAPI). Produce end-to-end feature specs with failure modes and acceptance criteria. Evolve and version contracts, reason about distributed and event-driven systems, and communicate decisions clearly to engineers and stakeholders while moving quickly without becoming a bottleneck.

Lead pipeline and revenue development via partnerships, market engagement, and early customer programs. Build strategic partnerships, manage beta/pilot programs, support sales cycles, and align market feedback with product, marketing, and operations to convert pilots into paying customers.

Design, modernize, and operate large-scale VoIP telephony infrastructure. Build inbound/outbound call handling, integrate telecom providers and AI platforms, optimize cost and resources, ensure reliability and scaling, troubleshoot SIP/RTP signaling and media, and participate in 2nd/3rd-level support and on-call rotation.

Lead long-term product vision and own the multi-quarter roadmap; translate client, operations, and compliance needs into prioritized product specifications; define AI capabilities; coordinate cross-functional execution with engineering, operations, compliance, and clients to ensure scalable, deployable enterprise software.

Design, modernize, and operate large-scale VoIP telephony infrastructure. Integrate telecom providers, build inbound/outbound call systems, optimize costs and resources, and develop integrations with AI platforms. Ensure reliability, scaling, and fault tolerance while participating in 2nd/3rd-level support and on-call rotation.

Lead end-to-end integrations of Acclaim's voice-first AI CX platform into client infrastructure. Troubleshoot APIs, gRPC services, SIP/VoIP, latency and production incidents; deploy and configure components via Kubernetes/Helm; coordinate with client DevOps/IT, manage releases and expectations, and remove technical blockers to ensure successful platform performance.

Act as the technical lead for LATAM presales: perform technical discovery, deliver customized demos and POCs, design integrations and ROI-backed solutions, support complex sales cycles, and establish regional presales processes and best practices.

Lead deployment, operation, and scaling of Kubernetes-based microservices across cloud and on-prem. Manage GPU ML inference services, CI/CD, IaC, observability (Grafana/Prometheus/ELK), security/SOC 2 compliance, and infrastructure automation with Terraform, Ansible, and Python.

Lead end-to-end delivery of Voice AI projects: scope, plan, track, and hand off production. Align product to customer needs, set and monitor metrics, manage scope, resources, budgets, testing, and client communications while working closely with engineering and data teams.

Lead design, training, fine-tuning, evaluation, and production deployment of TTS/voice-generation models. Translate research into reliable, low-latency production systems, define ML best practices, and collaborate across research, engineering, and product to drive execution.

Lead pipeline and revenue development through partnerships, market engagement, and early customer programs. Build strategic partnerships, manage beta/pilot programs, support sales collaboration and handoffs, and represent the company at industry events to convert pilots into paying customers.

Lead operational execution, client deployments, and compliance coordination for Overtime.ai. Build scalable onboarding and operational processes, manage implementations and escalations, ensure regulatory alignment, and drive cross-functional readiness and reporting to support platform deployments in regulated collections and receivables environments.

Lead end-to-end client integrations for a voice-first AI CX platform: implement and troubleshoot FastAPI/Python integration layers, gRPC/REST APIs, SIP/VoIP and production latency issues, deploy/configure components via Kubernetes/Helm, coordinate with client DevOps/IT, manage deployments/releases, and remove technical blockers to ensure successful platform performance.

Lead go-to-market and revenue development by building pipeline via partnerships, early customer programs, and market engagement. Manage strategic partners, shape early deals and pilots, enable Sales handoffs, represent the company at events, and align with Product, Marketing, and Operations to convert pilots to paying customers.

Own end-to-end integrations of the Acclaim CX platform into client infrastructure: build and troubleshoot FastAPI/Python integration layers, gRPC/REST APIs, SIP/VoIP interactions, and production latency issues; deploy and configure components (Kubernetes/Helm when used); coordinate with client DevOps/IT, manage releases and escalations, lead architecture selection for pilots, and remove technical blockers to ensure successful platform performance.