Jobs at Acclaim AI

Design, modernize, and operate large-scale VoIP telephony infrastructure (FreeSWITCH/Asterisk/Kamailio). Integrate carriers, build call handling for inbound/outbound, optimize costs and resources, develop integrations with AI, ensure reliability/scalability, and participate in 2nd/3rd-level support and on-call rotation.

Design and write Spanish conversational scripts and prompts for LLM-powered agents. Analyze client business processes and conversation transcripts, create training and test datasets, build dialogue flows and fallback handling, and measure and iterate agent performance to deploy production-quality conversational AI solutions.

Design, optimize, and validate ASR models (including streaming Conformer-type models). Integrate ASR into products, build audio data pipelines with data teams, refine models for domains and dialects, and stay current on ASR advancements to improve accuracy and low-latency production performance.

Design, optimize, validate, and update streaming ASR models. Integrate ASR into products, build audio data pipelines, collaborate with product and engineering teams, and apply state-of-the-art techniques to improve recognition across domains and dialects.

The role involves developing and improving TTS/Voice Generation models, training, fine-tuning, evaluating speech models, and collaborating across research, engineering, and product teams in a fast-paced startup environment.

Design and write Spanish conversational scripts and prompts for LLM-driven agents. Analyze client processes and transcripts, create training and test datasets, build dialogue flows, and measure and refine agent performance. Support production-level bot copy and prompt instructions; apply evaluation methodologies and iterate on deployments.

Lead end-to-end technical projects for a Voice AI CX platform: scope, plan, manage releases, align product to customer requirements, track metrics, ensure quality, and communicate status to clients and engineering.

Lead DevSecOps engineer owning security and compliance implementation across infrastructure, CI/CD, Kubernetes, and cloud. Implement SOC 2/ISO controls in Drata, automate onboarding/offboarding and access reviews, drive SDLC security (SAST/SCA/secrets), run vulnerability management and incident response, and spend ~60% on infrastructure operations, monitoring, and on-call.

Lead development and productionization of TTS and voice-generation systems: train, fine-tune, evaluate models, deploy and optimize for inference, latency, scaling, monitoring, and reliability; translate research into production and define technical direction while collaborating with research, engineering, and product.

Build and maintain Go-based end-to-end automated tests and a test automation framework; implement load testing and CI/CD validation pipelines; own and improve the Go SDK and developer tooling; optimize performance, profile and tune code, and automate QA processes for reliable, high-concurrency streaming workloads.

Lead end-to-end technical integrations of an AI voice-first CX platform into client infrastructure. Troubleshoot production issues (gRPC, SIP/VoIP, latency), deploy components with Kubernetes/Helm, coordinate with client DevOps/IT, manage releases and expectations, and drive architecture decisions for pilots.

Senior SRE responsible for reliability, observability, incident management, SLIs/SLOs, load testing, capacity planning, and Kubernetes-based infrastructure across cloud and on-prem. Build and maintain dashboards, automate operations with Python and IaC, run on-call rotations and postmortems, support customer deployments, and mentor teammates.

As a Sales Development Representative, you will focus on outbound prospecting to engage potential clients at large banks and credit unions, book meetings for senior sellers, and maintain CRM data while navigating complex organizational structures.

Develop, extend, and maintain Go-based end-to-end automated tests, test frameworks, and load-testing tooling. Own the Go SDK, automate functional and load validation in CI/CD, improve test coverage and performance, and perform deep root-cause analysis and debugging for concurrent, high-throughput systems.

Build and extend Go-based end-to-end automated tests and internal test frameworks; automate load testing and CI/CD validation pipelines; own and maintain the Go SDK and developer tooling; implement performant, concurrent, deterministic tests; profile and tune systems; provide deep root-cause analysis and automation to replace manual QA workflows.

Senior Go developer focused on building and scaling end-to-end test automation and tooling. Extend the Go-based test framework, automate load testing and CI/CD validation pipelines, own the Go SDK and its test ecosystem, optimize performance under heavy concurrent load, and perform deep debugging and root-cause analysis.

Design, modernize, and operate large-scale VoIP telephony infrastructure. Build inbound/outbound call handling, integrate telecom providers and AI platforms, optimize cost and resources, ensure reliability and scaling, troubleshoot SIP/RTP signaling and media, and participate in 2nd/3rd-level support and on-call rotation.

Lead long-term product vision and own the multi-quarter roadmap; translate client, operations, and compliance needs into prioritized product specifications; define AI capabilities; coordinate cross-functional execution with engineering, operations, compliance, and clients to ensure scalable, deployable enterprise software.

Act as the technical lead for LATAM presales: perform technical discovery, deliver customized demos and POCs, design integrations and ROI-backed solutions, support complex sales cycles, and establish regional presales processes and best practices.

Lead deployment, operation, and scaling of Kubernetes-based microservices across cloud and on-prem. Manage GPU ML inference services, CI/CD, IaC, observability (Grafana/Prometheus/ELK), security/SOC 2 compliance, and infrastructure automation with Terraform, Ansible, and Python.