Acclaim is a voice-first AI platform for customer experience in industries such as banking, fintech, insurance, healthcare and consumer lifestyle products.
We are looking for a Lead Product Manager for the Acclaim AI platform: the infrastructure, studio, agentic and speech layers that our voice-first AI agents are built on.
Requirements- Proven experience as a product manager in platform, infrastructure or AI platform products.
- High autonomy: you take a goal, drive discussions, build the process around it, and come back with the next strategic question without being chased.
- Strong cross-cutting prioritization: you have turned chaos into goals, priorities and a roadmap, and you know the frameworks and how to align stakeholders around them.
- Portfolio ownership: you have run two or more products or teams at the same time, not one after another.
- Working knowledge of how AI agents are built: orchestration, routing, intent detection, reasoning patterns such as ReAct, RAG. You have worked with evals and understand why they matter.
- Clear written and spoken communication with executives, engineers and commercial teams.
- English - professional working level.
- Direct experience managing other product managers.
- Hands-on experience with voice or speech AI products.
- Experience with developer-facing products: APIs, SDKs, usage-based pricing.
- Experience in enterprise B2B or regulated industries.
- Own platform strategy, priorities and roadmap across multiple teams. Turn competing requests into a ranked plan with clear goals that an executive can read once and understand.
- Align stakeholders from different departments on trade-offs, and keep the teams focused on right priorities.
- Run several teams or product areas, and step in hands-on where needed.
- Define and track platform metrics like business results, reliability and quality (SLA), time to deploy a new agent, and the delivery effort needed per client.
- Work with engineering on agent architecture, speech, guardrails and evals: shape requirements and take part in technical discussions as an equal.
- Help decide which platform capabilities grow into standalone products.
- Set up the product process and team structure as the platform scales, and take over cross-cutting product work from the leadership team step by step.
- Ownership of the strategy and roadmap of a multi-layer AI platform, with direct access to the leadership team.
- The chance to build the product process, roadmap and team structure of the platform during a growth stage, instead of inheriting them.
- Work on the current AI stack: speech, agents, guardrails, evals.
- Fully remote across Europe
- 21 vacation days + public holidays + 5 sick days
- Private English lessons via Preply
Skills Required
- Proven experience as a product manager in platform, infrastructure, or AI platform products
- High autonomy and ability to independently drive goals, discussions, processes, and strategic questions
- Experience turning competing priorities into goals, roadmaps, and aligned stakeholder plans
- Experience owning two or more products or teams simultaneously
- Working knowledge of AI agent development, including orchestration, routing, intent detection, ReAct, RAG, and evaluations
- Clear written and spoken communication with executives, engineers, and commercial teams
- Professional working proficiency in English
- Direct experience managing other product managers
- Hands-on experience with voice or speech AI products
- Experience with developer-facing products, APIs, SDKs, and usage-based pricing
- Experience in enterprise B2B or regulated industries
Acclaim AI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Acclaim AI and has not been reviewed or approved by Acclaim AI.
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Parental & Family Support — Parental leave is explicitly listed on the company’s Wellfound profile. Feedback suggests family support is part of the baseline perks communicated publicly.
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Leave & Time Off Breadth — Generous vacation is highlighted on Wellfound. This points to broader time-off flexibility typical of startup-style packages.
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Wellbeing & Lifestyle Benefits — Professional development and company events are called out on Wellfound. These signals indicate investment in growth and team connection beyond core benefits.
Acclaim AI Insights
What We Do
Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems—orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving. Our platform helps organizations delight with human-quality conversations, accelerate revenue-driving interactions, and safeguard their data by maintaining strict compliance across every customer channel—creating more seamless customer experiences while improving the productivity and satisfaction of human agents. Built on a privacy-first architecture with on-premises or private cloud deployment, Acclaim ensures every interaction is secure, compliant, and delivers results that speak for themselves.
