Jobs at Abercrombie & Kent

Coordinate luxury European travel itineraries by booking ground services, liaising with suppliers, tour leaders, sales offices, and travel advisors, and managing changes. Control tour costs, margins, payments, commissions, and financial data while preparing documentation and addressing customer service issues. The role also includes quality control, office duties, special projects, on-call coverage, and occasional familiarisation or business travel.

Provide administrative and operational support for shore excursions, turnarounds and land programs: booking entry, reconfirmations, rostering guides, supplier liaison, pier support on ship days, and assist with sustainability reporting and ad-hoc tasks.

Lead full financial, payroll, statutory and reporting activities for the Italy Services entity. Manage general ledger, VAT, taxes, payroll coordination, cash, audits, intercompany transactions, budgeting, and a small local finance team.

Lead fundraising and donor engagement by developing donor strategies, cultivating relationships, managing eTapestry CRM, preparing proposals/reports, building fundraising processes, and supporting institutional, corporate, and individual giving to advance global programs.

Manage cruise accounts and relationships across New Zealand, plan and deliver cruise land programs, turnarounds and events, coordinate suppliers and onshore teams, handle logistics and real-time problem resolution, produce accurate documentation, costing and invoicing, and liaise with cruise line executives to ensure high-quality, profitable ship calls.

Develop, test, deploy and maintain backend services for a web-based Azure SaaS system. Design and optimize SQL tables and queries, implement stored procedures/triggers, build web services/APIs, integrate external APIs (payments, bookings, maps), perform unit and acceptance testing, debug, and provide training/support.

Design, implement, and maintain KPI frameworks, dashboards, and BI reporting. Translate business requirements into analytics solutions, ensure data quality and governance, collaborate with stakeholders and IT, analyze performance trends, and support automation and continuous improvement of BI systems.

Provide 1st and 2nd line IT support for the Milan office and EMEA region, handle onboarding/offboarding, manage hardware assets, perform system maintenance and monitoring, assist regional IT projects, create documentation and SOPs, and support regional properties including river boats.

Lead group-level FP&A activities across global travel and hospitality segments, coordinating reporting, budgeting, forecasting, cashflow and capex analysis, variance and margin analysis, financial modelling and scenario planning, and delivering insights to senior stakeholders to support transformation and investment decisions.

Design, price and sell bespoke luxury itineraries to travel agents and direct clients; manage end-to-end client relationships, resolve issues, support sales growth and represent A&K at industry events.

Design and sell bespoke luxury travel itineraries across Australia and New Zealand, convert enquiries into confirmed bookings, meet sales and revenue targets, manage reservations and booking administration, coordinate with operations and guest relations, ensure accuracy of documentation and financials, and deliver exceptional customer service.

Provide air-ticketing and reservation support within a travel company, assist clients with bookings and itinerary changes, work in a hybrid CBD office, and participate in training and team initiatives.