Job Description:
Junior IT Workplace Administrator – EMEA
Location: Milan, Italy (Office-based)
Type: Full-Time
Reports to: IT Workplace Administrator – EMEA
Salary: EURO 23,000.00 - 25,000.00
About the Role
As our Junior IT Workplace Administrator in the Milan Office, you will be the heartbeat of technical support for our Milan office and a vital member of the Regional EMEA IT Workplace team. This is a unique opportunity to support a diverse and adventurous internal user base across various environments, ranging from corporate offices to remote camps, hotels, and even river boats. This role will have a regional focus and provide support across the EMEA region.
You will provide high-quality 1st and 2nd line support, ensuring that our team members can focus on delivering world-class travel experiences with minimal technical disruption.
Key Responsibilities
Support & Incident Management: Manage and resolve support queries via the IT service desk, phone, email, Teams, and in-person. You will act as the first point of contact and escalate complex issues within the Global IT Team to ensure timely resolutions.
Onboarding & Offboarding: Coordinate with local teams to manage the full lifecycle of employee accounts, including hardware and software provisioning for new starters and secure offboarding for leavers.
Asset Management: Maintain rigorous asset and user lists. You will manage the lifecycle of hardware assets according to company guidelines, including procurement and decommissioning.
System Maintenance: Ensure all user equipment is properly maintained through regular hardware servicing and software patching/updates.
Collaboration & Projects: Assist the Global IT Infrastructure team with regional projects and system upgrades. Proactively recommend technology improvements to keep the company efficient and competitive.
Documentation: Create and maintain clear technical documentation for the internal IT team, as well as user-friendly Standard Operating Procedures (SOPs) and training guides for staff.
System Monitoring: Proactively monitor key systems to identify and mitigate potential issues before they impact the business.
Support existing AKTG properties, as well as other regional properties such as river boats.
Experience & Qualifications
Essential Skills:
Technical Proficiency: Knowledge of Windows OS and the Microsoft Office 365 Suite.
Mobile Management: Experience using and managing iOS and Android devices
Communication: Fluent in English (both written and spoken) with the ability to explain technical concepts to non-technical users.
Operational Excellence: Strong ability to prioritise tasks in a fast-paced environment with high attention to detail.
Personal Attributes:
A desire to support colleagues and contribute to a positive team culture through strong interpersonal relationships.
Process Innovator: Combines a hands-on approach to problem-solving with a genuine desire to evolve and improve current ways of working.
Hybrid-Ready Communicator: Comfortable navigating the complexities of a distributed workforce and managing remote reporting relationships with ease.
Adaptable Change Leader: Seeking a resilient individual capable of navigating evolving priorities and championing organisational transformation through a proactive, solution-oriented mindset.
Why Join Us?
You will be part of a global team that values innovation and efficiency. We offer a dynamic work environment where your contributions directly impact the success of our regional operations.
Equal Opportunities: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Provide 1st and 2nd line IT support and incident management via service desk, phone, email, Teams, and in-person.
- Knowledge of Windows OS.
- Knowledge of Microsoft Office 365 Suite.
- Experience using and managing iOS devices.
- Experience using and managing Android devices.
- Fluent English (written and spoken).
- Ability to prioritise tasks in a fast-paced environment with high attention to detail.
- Experience with onboarding and offboarding employee accounts and hardware/software provisioning.
- Asset management experience including hardware lifecycle, procurement, and decommissioning.
- System maintenance and monitoring, including hardware servicing and software patching/updates.
- Ability to create and maintain technical documentation, SOPs, and training guides.
- Office-based work in Milan with regional EMEA support responsibilities.
What We Do
Abercrombie & Kent is a luxury adventure travel company providing life-changing experiences around the globe.
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