Top Tech Jobs & Startup Jobs in Wilmington, NC

Own strategic healthcare customer accounts, building executive relationships and driving onboarding, adoption, retention, renewals, expansion, and upsell opportunities. Develop customer success plans, monitor health metrics, conduct business reviews, lead training, and advocate for customer needs internally. Collaborate with Sales, Product, Engineering, Marketing, and Support while mentoring junior team members and influencing customer success strategy.

Lead inventory planning and forecasting for a business portfolio: produce style-color-size weekly forecasts, drive in-stock rates, turns and ROI, partner with sourcing/vendors and tech to build automated forecasting systems, conduct root-cause analytics, present to executives, and manage/mentor team members.

Own end-to-end security architecture and risk posture for a strategic, AWS-heavy program protecting trade secrets and sensitive intellectual property. Lead cloud and application security reviews, threat modeling, risk assessments, control design, and risk acceptance. Develop secure reference architectures, design patterns, standards, and guidance across cloud platforms, data flows, identity, and integrations. Provide technical leadership, mentorship, and security direction while communicating risks effectively to technical, business, audit, and executive stakeholders.

Develops, organizes, audits, and maintains internal and external customer experience content, including Salesforce knowledge bases, guides, macros, communications, and self-service resources. Partners with Training, Quality, Operations, Product, Marketing, and Legal teams to ensure accurate, accessible, searchable, and brand-aligned content. Manages content requests, supports feature and campaign updates, optimizes knowledge-base performance, and reports improvement opportunities to CX leadership.

Provides call center support to State of Texas employees and retirees regarding health insurance, retirement plans, paid time off, and other benefits. Explains eligibility, enrollment, coverage, and plan details; resolves discrepancies, denials, billing issues, and technical challenges; documents interactions; protects confidential information; conducts benefits education sessions; and recommends process improvements. Requires strong customer service, communication, problem-solving, computer, and benefits administration skills.

Leads the Product Development Lifecycle across Product Innovation, Software Engineering, and Product Quality. Establishes governance, metrics, dashboards, tooling strategy, investment frameworks, and cross-functional operating practices. Drives AI adoption throughout product operations, improves lifecycle efficiency, and partners with senior leadership on prioritization and resource alignment. Builds and manages the product operations function while fostering continuous improvement and organizational transformation.

Lead and develop an inside sales team in Austin by setting performance expectations, coaching representatives, managing pipeline and revenue goals, improving sales processes, hiring and onboarding talent, and delivering accurate forecasts. The role partners with Customer Success, Revenue Operations, Enablement, and Recruiting to strengthen sales execution, team development, and advertiser growth.

Leads US marketing strategy, brand planning, omnichannel activation, Amazon marketing, retail growth, product launches, team leadership, budget ownership, and performance measurement for OTC consumer health brands across eyecare professional, retail, consumer, and e-commerce channels.

Lead end-to-end AI/ML initiatives to improve student retention, engagement, and enrollment. Architect and operate data pipelines, feature stores, and production ML systems; deploy, monitor, and automate models; run experimentation programing and measure business outcomes. Mentor team members and set technical standards across Product, Engineering, and CX.

Provides B2B technical support for network security appliances and related products. Responsibilities include troubleshooting customer issues, supporting hardware and firmware deployments, configuring networking and virtualization integrations, handling tickets, documenting solutions, escalating complex problems, and communicating with customers across phone, ticketing, and video channels. The role requires strong networking knowledge, customer service skills, and collaboration with senior engineers and cross-functional teams.