Top Tech Jobs & Startup Jobs in Wilmington, NC

Leads the Customer Experience Insights function, transforming user feedback, support interactions, behavioral analytics, and business data into product recommendations. Establishes operating models, develops insight analysts, influences product strategy, defines outcome metrics, builds knowledge systems, and partners with Product, Engineering, and Growth Marketing. The role connects user experience improvements with measurable business outcomes while using AI and advanced analytics to identify friction and improvement opportunities.

Handles inbound and outbound calls with prospective students, uses scripts and contact systems, screens inquiries, assesses qualifications, warm-transfers leads to admissions advisors, schedules appointments, records dispositions, and meets call-quality and schedule-adherence metrics. Requires schedule flexibility, including evenings and weekends, and may support marketing call tracking, script testing, and additional business needs.

Owns the Databricks platform across environments, including administration, architecture, identity and access, Unity Catalog, networking, security, governance, cost controls, automation, and CI/CD. Advises technical and business teams on scalable platform design, evaluates emerging Databricks capabilities, and partners with infrastructure and security teams. The role requires production Databricks expertise, Terraform proficiency, cloud networking knowledge, strong communication, and architectural judgment.

Translate, copy-edit, and post-edit machine-translated content from English into Brazilian Portuguese for marketing, UI, product, support, informational, and legal materials. Use client-specific CAT tools, meet weekly volume and deadlines, maintain high linguistic quality, communicate reliably, and incorporate feedback and revisions in a remote freelance localization environment.

Own day-to-day operational quality and performance across vendors and workflows. Track SLAs, analyze operational data, identify risks, recommend improvements, and drive corrective actions. Manage escalations, root-cause analysis, vendor enablement, SOPs, training materials, continuous improvement initiatives, and reporting dashboards. Partner with Product, Engineering, and Customer Success to resolve recurring issues and align operational performance with customer expectations. This is a hands-on individual contributor role in a distributed environment.

Own revenue growth across a defined K-12 territory by achieving quota, building pipeline, managing forecasts, and leading the full consultative sales cycle. Develop relationships with superintendents, district leaders, and principals; navigate RFPs, board approvals, and budget cycles; create strategic account plans; and coordinate with implementation, coaching, and retention teams to support renewals and expansions. Maintain accurate Salesforce and Domo records, adapt territory strategies, and travel as needed for clients, events, and internal meetings.

Own full-cycle recruitment across clinical, technical, product, and operational roles. Responsibilities include sourcing and engaging candidates, partnering with hiring managers, managing requisitions, negotiating offers, improving recruiting processes, monitoring talent acquisition metrics, maintaining ATS records, and supporting diversity, equity, and inclusion in hiring. The Recruiter will also contribute to hiring manager training, candidate pipeline development, and recruiting OKRs in a remote, high-growth healthcare organization.

Onboard, train, and support professional soccer clubs using Catapult’s integrated video, GPS, tactical data, and collaboration platforms. The role manages account health, retention, product adoption, expansion opportunities, client transitions, workshops, and match-day support. It requires strong soccer analysis expertise, consultative communication, public speaking, commercial awareness, and extensive travel across North America. The specialist will also represent Catapult at industry events and provide customer feedback to influence the product roadmap.

Leads enterprise data architecture for Customer 360, CDP, identity resolution, marketing, personalization, real-time activation, paid media, measurement, and AI capabilities. Designs unified data models, streaming and batch integrations, governed activation patterns, data contracts, APIs, observability, and security controls. Partners with business and technical leaders on roadmaps, architecture reviews, vendor evaluations, and implementation decisions while mentoring engineering teams and ensuring privacy, compliance, and responsible AI standards.

Develop data-driven consumer stories by researching credible datasets, analyzing and validating findings, guiding writers, managing editorial projects, and creating clear data visualizations. The role also involves building AI-assisted and automated workflows for research, analysis, quality assurance, and content production while independently validating outputs and maintaining editorial standards.