Top Tech Jobs & Startup Jobs in Wilmington, NC

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.

Investigate and resolve complex customer and production issues across the full product lifecycle. Diagnose legacy systems, design and implement long-term solutions, and help modernize products (Angular/Java) while collaborating with Product, Support, QA, and Engineering. Engage directly with customers, participate in architecture discussions, and improve scalability, maintainability, and user experience.

Serve as a technical review resource across multiple client pods, reviewing complex individual (1040) returns (multi-K-1s), pass-through entity returns, and occasional trusts. Mentor preparers, support pod leaders to ensure accuracy and consistency, and optionally provide advisory support as needed.

The Director of Customer & Consumer Insights leads the insights function to inform brand, growth, and product strategies through data-driven understanding, overseeing research initiatives and guiding cross-functional partnerships to align consumer insights with business impact.

Manage a portfolio of SMB and/or mid-market SaaS customers through onboarding, adoption, and growth. Drive platform education, monitor health metrics, identify upsell opportunities, and collaborate cross-functionally to surface customer feedback and improve processes.

Provide Linux systems administration and support cloud infrastructure (AWS), automate builds and CI/CD pipelines, troubleshoot applications and scripts, provision/configure resources, optimize performance, document processes, and promote cloud best practices across teams.

Lead design, implementation, and operational support of secure, scalable integrations and APIs across cloud and hybrid environments. Drive event-driven architectures, payment-processing continuity, observability, CI/CD support, and production troubleshooting. Serve as technical lead for Agile integration pods, coordinate with stakeholders, document patterns, and ensure resiliency and compliance for mission-critical enterprise integration workflows.

Lead North America segment marketing strategy and execution to drive pipeline and revenue. Localize global campaigns via events, ABM, digital and paid programs. Measure and optimize performance with Marketing Operations, partner with Sales, run regional events, and mentor a team of segment marketers to improve processes and outcomes.

Own and grow a portfolio of strategic enterprise SaaS accounts, drive retention and expansion, build executive relationships, lead complex consultative sales cycles, maintain pipeline and forecast accuracy, and collaborate cross-functionally to deliver measurable customer outcomes.

Lead state-level go-to-market strategy for K-12 public sector sales, build executive relationships with state education leaders, win complex multi-year contracts and cooperative purchases, drive revenue through RFPs and legislative funding, align cross-functional teams, and use CRM and analytics to forecast and optimize statewide adoption and performance.

Oversee daily e-file team operations, optimize workflows, set and track KPIs, supervise hiring/onboarding, train and develop team leads, manage scheduling and performance, ensure policy and regulatory compliance, and coordinate process improvements with management.