Top Tech Jobs & Startup Jobs in Wilmington, NC

Provide technical support and case management for customers' lab automation and robotics systems. Troubleshoot hardware, software, networking, and database issues; deploy integrations and code; collaborate with field engineers and cross-functional teams; train customers; manage up to 30 West Coast accounts; document issues and contribute to process improvements. Role includes remote, on-site, and customer site work with ~30% domestic travel.

Lead operationalization of the Compliance Management System: measure and rank compliance risk, design controls, manage policies, run risk-based monitoring and testing, coordinate exams, drive issue remediation, report KPIs to leadership and board, and directly manage compliance staff while partnering across business, operations, and technology.

Own partner lifecycle from onboarding through ongoing delivery: manage relationships, lead cross-functional launches, track metrics, produce data-driven reports, and drive partner success and expansion through structured project management and stakeholder communication.

Support the Project Manager by coordinating multiple IT projects, tracking tasks and tickets, scheduling on-site and remote work, communicating with clients, vendors, and technicians, assisting procurement coordination, updating policies, training team members, and ensuring timely project completion while handling confidential information.

Manage, maintain, and support network and security devices (routers, switches, NGFWs, VPNs, IDS/IPS) across IT and OT environments. Serve as escalation SME, collaborate with IT and InfoSec on secure solution design, incident response, IAM, and security roadmaps. Mentor junior staff and implement process improvements while supporting wireless technologies and regulatory/security frameworks (NIST, ISO).

Process utility property and damage claims: verify and analyze claim data, record information in company software, communicate with clients and responsible parties via email and phone, and maintain accurate, timely documentation.

Manage and grow customer accounts within transportation and logistics by building relationships, overseeing pricing and bids, coordinating with internal teams to meet commitments, identifying new business, maintaining client databases, monitoring market conditions, and supporting customer service and sales activities.

Own end-to-end monthly close and maintain GAAP financials in QuickBooks. Reconcile high-volume payment flows (Stripe), manage revenue recognition, sales tax/VAT, and chargebacks. Build scalable processes, controls, integrations, and automation (including AI tools) to support global multi-currency transactions and audit-ready reporting while partnering with the CFO and external advisors.

Lead product strategy and roadmap for a Utilization Management clinical documentation platform. Own AI-enabled features to extract, summarize, and surface clinical data, drive discovery and delivery, align cross-functional teams, define KPIs, ensure compliance, and optimize product outcomes to reduce manual chart review and support medical necessity reviews.

Sell insurance accounts within the entertainment sector through consultative sales, develop and manage a qualified pipeline, meet revenue targets, advise on complex commercial lines and risk, transition sold clients to account teams, and document sales activity while leveraging technology and in‑house technical services.