Top Operations & Support Jobs in Washington DC,

Provide customer support across email, chat, and social media; assist with onboarding, resolve bugs and usability issues, gather and prioritize product feedback, and communicate customer insights internally. The role requires empathy, strong problem-solving, product knowledge, excellent written and verbal communication, creative thinking, and availability for weeknight and weekend shifts.

Systems Analyst will gather and document requirements, analyze current and future processes, translate business needs into technical specifications, and support API integration solutions. The role collaborates with stakeholders, developers, and quality teams on solution design, testing, UAT, deployment, change management, and performance improvements. Success involves reliable integrations, faster implementations, reduced costs, and effective business-technology coordination.

Handles customer and retailer communications throughout furniture protection-plan claims, including claim creation, documentation review, coverage decisions, technician authorization, parts ordering, settlements, complaints, and follow-up. Monitors open claims, processes technician updates, supports retailer portal guidance, and facilitates service solutions. Requires strong communication, computer proficiency, customer service skills, adaptability, accuracy, and teamwork. The role is remote after an initial 90-day in-office period, with possible onsite training or meetings.

Provides techno-functional support for Infor XA ERP across manufacturing, supply chain, finance, inventory, sales, purchasing, and distribution. The role gathers requirements, configures and develops AS400-based solutions, troubleshoots issues, creates interfaces and customizations, leads XA upgrades, maintains documentation and training, and drives process improvements. It requires extensive Infor XA and AS400 experience, manufacturing-process knowledge, and occasional travel to manufacturing facilities.

Supports the Product team by turning ambiguous problems into scalable systems and measurable workflows. Responsibilities include process mapping, automation, research, analysis, documentation, dashboard and reporting development, stakeholder coordination, frontline observation, tool rollout, onboarding, training, adoption measurement, and continuous improvement. The role uses AI and operational data to reduce manual effort, improve throughput and quality, and standardize work across clinical, operational, enrollment, and enterprise teams.

Optimizes sales operations, CRM and ERP workflows, process documentation, reporting, dashboards, and customer lifecycle operations. Partners cross-functionally with Sales, Customer Success, Finance, IT, Product, and Operations to improve data quality, automation, forecasting, order processing, subscription management, and operational efficiency. Analyzes performance metrics, identifies bottlenecks, and leads process improvement initiatives.

Lead and scale Automatiq’s offshore B2C support operation for secondary ticketing. Manage the BPO partner, staffing, training, workflows, escalation paths, service levels, quality, and multichannel consumer support. Oversee high-stakes event-day issues, establish performance metrics and reporting, protect the brand experience, and continuously improve operations as volume grows.

Oversee daily site operations, staffing, workflows, inventory, safety compliance, reporting, audits, and coordination across logistics, maintenance, HR, and other teams. The role also supports onboarding, training, issue resolution, process improvements, and maintaining efficient, compliant site operations in a fast-paced environment.

Owns Contentstack’s AI-native go-to-market operating system across operations and analytics, GTM engineering, and GTM applications. Leads revenue, marketing, partner operations, forecasting, territory planning, deal desk, data governance, systems architecture, Salesforce and CPQ ecosystems, integrations, and AI-powered workflow automation. Builds the GTM Systems organization, establishes operating cadence and governance, and partners with executive leaders to improve efficiency, decision-making, and scalable revenue growth.

Administer and enhance Salesforce by configuring platform features, automations, security, reports, dashboards, and data processes. Support users, troubleshoot issues, maintain documentation, conduct testing and releases, and improve business workflows. Collaborate with stakeholders, developers, project managers, and system administrators to deliver scalable solutions while supporting governance, compliance, data quality, and continuous platform improvement.