Top Operations & Support Jobs in Washington DC,

Handles customer and retailer communications throughout furniture protection-plan claims, including claim creation, documentation review, coverage decisions, technician authorization, parts ordering, settlements, complaints, and follow-up. Monitors open claims, processes technician updates, supports retailer portal guidance, and facilitates service solutions. Requires strong communication, computer proficiency, customer service skills, adaptability, accuracy, and teamwork. The role is remote after an initial 90-day in-office period, with possible onsite training or meetings.

Provides techno-functional support for Infor XA ERP across manufacturing, supply chain, finance, inventory, sales, purchasing, and distribution. The role gathers requirements, configures and develops AS400-based solutions, troubleshoots issues, creates interfaces and customizations, leads XA upgrades, maintains documentation and training, and drives process improvements. It requires extensive Infor XA and AS400 experience, manufacturing-process knowledge, and occasional travel to manufacturing facilities.

Supports the Product team by turning ambiguous problems into scalable systems and measurable workflows. Responsibilities include process mapping, automation, research, analysis, documentation, dashboard and reporting development, stakeholder coordination, frontline observation, tool rollout, onboarding, training, adoption measurement, and continuous improvement. The role uses AI and operational data to reduce manual effort, improve throughput and quality, and standardize work across clinical, operational, enrollment, and enterprise teams.

Provides first-contact enterprise application support, triages and resolves requests, monitors batch and integration jobs, investigates performance and access issues, documents troubleshooting and resolutions, maintains knowledge-base content, and communicates ticket status to end users. The role follows SLA and escalation procedures, independently researches solutions, identifies systemic issues, and supports Workday or similar ERP/HCM environments.

Leads global onboarding operations by building governance frameworks, SOPs, SLAs, workflows, and automation. Analyzes operational telemetry and activation metrics, partners with Product and Engineering on platform controls, translates technical changes for operations teams, manages escalations, documents processes, and mentors staff. The role requires strong data fluency, cross-functional program execution, and experience operating in ambiguous, regulated technology environments.

Optimizes sales operations, CRM and ERP workflows, process documentation, reporting, dashboards, and customer lifecycle operations. Partners cross-functionally with Sales, Customer Success, Finance, IT, Product, and Operations to improve data quality, automation, forecasting, order processing, subscription management, and operational efficiency. Analyzes performance metrics, identifies bottlenecks, and leads process improvement initiatives.

Manages employer and employee inquiries related to group life, disability, and leave benefits. Administers claims, coordinates death and parental leave claims, resolves billing and contract escalations, interprets coverage, and maintains premium administration accuracy. Partners with HR and Benefits teams, provides claims and Evidence of Insurability reporting, supports multiple stakeholders, and contributes to process improvements and customer retention.

Lead and scale Automatiq’s offshore B2C support operation for secondary ticketing. Manage the BPO partner, staffing, training, workflows, escalation paths, service levels, quality, and multichannel consumer support. Oversee high-stakes event-day issues, establish performance metrics and reporting, protect the brand experience, and continuously improve operations as volume grows.

Oversee daily site operations, staffing, workflows, inventory, safety compliance, reporting, audits, and coordination across logistics, maintenance, HR, and other teams. The role also supports onboarding, training, issue resolution, process improvements, and maintaining efficient, compliant site operations in a fast-paced environment.

Optimizes banking and telecom product operations by monitoring performance, improving workflows, implementing AI and automation, supporting customer service escalations, investigating customer behavior, coordinating with Product, Engineering, Risk, and Compliance teams, and managing operational partners. The role focuses on process improvement, product stability, customer experience, and scalable operations across fintech and telecom services.