Top Senior Level Customer Success & Experience Jobs in Tampa Bay, FL

Leads complex payment-platform client integrations from certification through go-live for strategic merchants. Advises clients on technical requirements, coordinates testing and issue resolution, tracks risks and dependencies, manages escalations, and supports go-live activities. Builds strong client relationships while collaborating with internal stakeholders, managing multiple high-priority workstreams, and improving team processes, operating measures, and automation opportunities.

Owns outcomes, value realization, adoption, retention, renewal, and expansion for strategic enterprise customers. Leads success plans, onboarding, QBRs, executive conversations, risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success processes, develops playbooks, mentors team members, and supports scalable engagement models in managed services, cloud, SaaS, or complex technology environments.

Manage relationships with Square's largest Food and Beverage sellers, grow account-based revenue, serve as a seller advocate, and identify technical solutions. Collaborate with cross-functional teams on projects and negotiate pricing for account retention.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

The Strategic Account Manager is responsible for managing relationships with key Food & Beverage sellers, driving revenue growth through account management, providing technical solutions, and collaborating with cross-functional teams.

Serve as a strategic advisor to physician and healthcare practice owners on accounting, tax, financial performance, profitability, compensation, cash flow, and operational strategy. Build executive client relationships, mentor internal teams, support growth and scalable advisory processes, and participate in business development and proposals.

Advise customers, prospects, and internal teams on best-practice use of LogicMonitor’s observability platform. Remove technical barriers, provide enablement and training, translate customer needs into product and engineering priorities, develop reusable tools and frameworks, and support sales, customer success, professional services, and product teams. The role requires deep IT infrastructure, cloud, virtualization, networking, databases, APIs, troubleshooting, technical writing, and presentation expertise.

Lead and scale Customer Success for Webflow’s Source AI platform. Manage strategic enterprise accounts, drive renewals and expansion, guide AI agents from pilot to production, define customer outcomes and ROI, and build playbooks, health metrics, enablement, and AI-powered workflows. Hire and coach the growing team while partnering with Sales, Solutions Architects, and Forward Deployed Engineers to improve adoption, retention, and customer value.

Manage strategic enterprise accounts in the fuel and convenience-store industries, guiding onboarding, retention, growth, and expansion. Build account plans, conduct performance reviews, interpret data, create reports and case studies, monitor account health, address churn risks, and identify expansion opportunities. Partner with analytics, product, marketing, and operations teams while maintaining relationships with senior client stakeholders. The role includes up to 20% travel.

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.