Top Senior Level Customer Success & Experience Jobs in Tampa Bay, FL

Manage onboarding, implementation, and growth for enterprise clients using Worth's AI underwriting and decisioning platform. Serve as trusted advisor, drive renewals and expansion, lead client engagements and QBRs, monitor success metrics, coordinate cross-functional teams, and improve processes to maximize customer value.

Lead contact center transformation engagements, manage client relationships and project delivery, mentor junior staff, design omnichannel strategies, implement process improvements, and use diagnostics and data to inform CX and contact center technology initiatives.

Lead and scale RapidScale's Customer Success function to ensure outcome-based value realization, improve revenue retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional execution across Sales, Delivery, Support, and Billing, lead executive engagements, own renewal readiness, and develop the Customer Success leadership team while tracking KPIs like GRR, NRR, CSQLs, and customer health.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

The Senior Specialty Market Relationship Manager oversees the customer experience for complex insurance implementations, managing large accounts and coordinating services across teams to enhance client satisfaction.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Serve as the primary success lead for enterprise healthcare customers, driving adoption, renewals, and expansion across Imprivata solutions. Build executive relationships, deliver value-based reviews, track health and metrics in Gainsight, coordinate cross-functional resources to resolve issues, and communicate customer insights to leadership to ensure ARR targets and long-term value.

Own end-to-end renewal negotiations for strategic, high-value consumption-based accounts. Forecast usage-driven renewals, build pricing and packaging, defend value with data, identify expansion opportunities, and quarterback cross-functional deal strategy to prevent churn and capture growth.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

Lead and grow the Resident Consultant team to drive adoption, value realization, and renewals for enterprise Samsara customers. Define strategy, hire and develop consultants, manage executive stakeholder relationships, scale services, and collaborate cross-functionally to deliver measurable business outcomes.

Manage and scale the Resident Consultant team to drive adoption, value realization, and renewals for enterprise SaaS customers. Define long-term team strategy, hire and develop consultants, engage executive stakeholders, and partner cross-functionally to solve customer challenges and grow accounts. Represent customer success at executive levels and embed Samsara cultural principles.

Design, deliver, and scale onboarding and ongoing enablement programs for Customer Success and Renewals. Build multi-modal training (eLearning, virtual workshops, AI-led activities), partner with managers to improve time-to-productivity, iterate using learner feedback and data, and embed Samsara cultural principles across global teams.

As an Account Manager, you'll oversee a portfolio of SaaS customers, focusing on relationship management, renewals, and driving product adoption for business value.