Own the moments that matter most in payments—complex client integrations, high-visibility launches, and the relationships that keep strategic merchants thriving. In this senior individual contributor role, you’ll bring deep platform expertise and a client-first mindset to help deliver seamless onboarding and long-term retention. If you enjoy solving complex technical problems, leading calm and confident conversations under pressure, and partnering across teams to drive outcomes, this role offers meaningful impact and visibility.
As a Technical Implementations Vice President within Client Onboarding & Service, you will serve as a subject matter expert on the Stratus or Tandem payment platform and guide complex client integrations from certification through go-live. You’ll work directly with a portfolio of strategic, high-revenue merchants and collaborate closely with internal partners to deliver a streamlined experience and high client satisfaction. You’ll join a newly formed team where processes and measures are evolving—bringing structure, clear communication, and a focus on outcomes to help shape how we support top-tier clients.
Job responsibilities
- Lead end-to-end client integration certification and testing activities for your assigned portfolio
- Advise clients on technical integration approaches, requirements, and readiness milestones
- Translate complex client requirements into clear plans, actions, and follow-ups across stakeholders
- Coordinate with internal partners to resolve technical issues and unblock progress quickly
- Track risks, issues, and dependencies, and communicate status with clarity and accuracy
- Manage multiple high-priority workstreams with prompt turnaround times and strong attention to detail
- Maintain strong client relationships through proactive engagement and reliable delivery
- Facilitate discussions with senior client and internal stakeholders, including de-escalation when needed
- Support scheduled go-live activities, including occasional work outside standard business hours
- Assist clients after hours during go-live-related emergencies tied to certification and testing
- Contribute to special projects and help evolve team workflows, measures, and operating practices
Required qualifications, capabilities, and skills
- 5+ years of experience in the payments industry
- Expertise in the Stratus or Tandem payment platform
- Experience leading client certification processes and/or complex client integration projects
- Strong understanding of payment network connectivity and related protocols
- Demonstrated ability to take ownership and drive issues to resolution
- Strong technical consulting, troubleshooting, and analytical problem-solving skills
- Ability to understand and document complex technical requirements and specifications
- Strong written and verbal communication skills, with professional presence in client-facing settings
- Ability to manage escalations with urgency, empathy, and composure
- Proven ability to collaborate effectively with cross-functional partners and senior stakeholders
Preferred qualifications, capabilities, and skills
- Gateway platform knowledge in addition to Stratus or Tandem and experience with EMV certification (or demonstrated ability to learn it quickly)
- Experience certifying on core transaction processing and gateway platforms (e.g., Stratus, Tandem, Orbital Gateway)
- Formal project management training or practical application of project management concepts
- Project Management Professional (PMP) certification
- Advanced understanding of networking and connectivity protocols
- Proficiency with Microsoft Visio, PowerPoint, and Excel
- Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
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Skills Required
- 5+ years of experience in the payments industry
- Expertise in the Stratus or Tandem payment platform
- Experience leading client certification processes and/or complex client integration projects
- Strong understanding of payment network connectivity and related protocols
- Ability to take ownership and drive issues to resolution
- Strong technical consulting, troubleshooting, and analytical problem-solving skills
- Ability to understand and document complex technical requirements and specifications
- Strong written and verbal communication skills with professional client-facing presence
- Ability to manage escalations with urgency, empathy, and composure
- Ability to collaborate effectively with cross-functional partners and senior stakeholders
- Gateway platform knowledge in addition to Stratus or Tandem
- Experience with EMV certification or ability to learn it quickly
- Experience certifying on core transaction processing and gateway platforms such as Stratus, Tandem, or Orbital Gateway
- Formal project management training or practical application of project management concepts
- Project Management Professional certification
- Advanced understanding of networking and connectivity protocols
- Proficiency with Microsoft Visio, PowerPoint, and Excel
- Ability to identify, evaluate, implement, or govern AI-driven workflow solutions
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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