Top Operations & Support Jobs in Tampa Bay, FL

Leads end-to-end financial services claims operations, overseeing workflow, staffing, service levels, quality, compliance, risk controls, and customer outcomes. Manages geographically dispersed leaders and claims teams, develops talent, handles escalations, partners with clients and internal stakeholders, and drives process improvements. Uses operational reporting and trend analysis to improve performance while evaluating automation, AI, and digital tools within regulatory and data-protection requirements.

Owns commercialization and new product introduction for products and features, from product handoff through launch and post-launch tracking. Partners with executives on pricing, commercial readiness, and launch health; defines success metrics and optimizes processes. Leads M&A go-to-market diligence and post-acquisition integration while coordinating Product, Engineering, Sales, Marketing, Finance, and Corporate Development. The role requires strategic planning, program management, executive communication, and SaaS commercialization expertise.

Partners with the VP and CTO to manage operational execution across the GS&A practice. Serves as Chief of Staff, coordinates leadership forums and events, tracks strategic initiatives and KPIs, manages headcount and budget forecasting, oversees reporting and dashboards, and drives AI adoption and citizen development programs. The role also supports team performance, development, engagement, and cross-functional alignment across solution areas and technology groups.

You will execute and improve insurance workflows, analyze operational efficiency, collaborate with product teams, and support onboarding and documentation efforts.

Design complex insurance claim and coverage scenarios for AI model training, including disputed coverage, litigation, allocation, bad-faith risk, and major-loss settlement strategy. Produce senior-level claim analyses, authority requests, reserve rationales, and litigation plans; evaluate AI responses against claims standards; identify unsupported or improper positions; and provide written feedback. Participate in onboarding and calibration sessions.

Leads global operations by setting organizational direction, coordinating functional managers, transitioning regional activities, measuring performance, and improving revenue, expenses, profitability, and margins. Builds global partnerships, supports client onboarding and transitions, ensures consistent operational processes, communicates with stakeholders, and maintains compliance with information governance, HIPAA, privacy, and corporate integrity requirements.

Supports company founders by owning communication triage, customer and community support, project execution, social media coordination, scheduling, documentation, and operational systems. The role requires independent judgment, fast response times, discretion, proactive risk management, and closing tasks without reminders. The assistant will coordinate research, outreach, suppliers, simple SOPs, and ad hoc initiatives while using AI tools to accelerate writing and research.

Provide inbox support for a high-volume political organizing program. Train and coach program organizers, lead shift check-ins, monitor escalations, resolve complex participant issues, identify workflow and staffing trends, coordinate across departments, and maintain timely responses through inbox zero. The Manager also oversees the Coordinator, updates knowledge-base resources, and manages staff performance.

The Senior Business Analyst will gather and document requirements for card and payment solutions, collaborating with stakeholders, product owners, engineering, QA, and processors. Responsibilities include defining functional specifications, analyzing card transaction lifecycles, supporting testing and releases, managing traceability, investigating production issues, and coordinating Agile delivery. The role requires strong expertise with card processing platforms, payment networks, integrations, APIs, data flows, compliance mandates, and payment products including credit, debit, and prepaid cards.

Manage complex staff rosters for an Australian NDIS client, including shift allocations, replacements, reallocations, last-minute changes, stakeholder communication, reporting, and compliance records. The role also supports recruitment administration, monitors rostering efficiency, improves workflows, and maintains service continuity while managing competing priorities independently.