Top Operations & Support Jobs in Tampa Bay, FL

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Partner with the CEO and senior leaders to shape enterprise priorities, structure complex decisions, drive strategy execution, establish KPIs, resolve cross-functional trade-offs, and lead high-impact initiatives. Serve as a trusted advisor and operator who extends the CEO’s impact, creates organizational alignment, and improves workflows through AI and emerging tools.

Administer, develop, and maintain IT systems supporting VA program data. Design data governance standards, automate workflows with Power Automate and PowerApps, provide technical troubleshooting, and produce documentation, reports, dashboards, and briefing materials. Collaborate with federal stakeholders to improve data quality, system performance, and information dissemination across healthcare-related programs.

Arrange accurate and cost-effective domestic and international travel for corporate clients using group blocks, contracts, preferred suppliers, Amadeus, and Apollo. Support client accounts, enforce travel policies, provide traveler assistance, resolve first-level customer service and technical issues, monitor flights, complete air analysis, and maintain productivity, accuracy, and service standards. The role is fully remote with a Monday–Friday Pacific-time schedule.

Analyzes complex business systems and user needs, translates requirements into functional specifications, facilitates solution design, leads projects, coordinates development and vendor teams, performs user acceptance testing, resolves product issues, and consults with clients. The role also documents business rules and processes, supports software enhancements, mentors less experienced analysts, and ensures projects meet scope, quality, schedule, and budget requirements.

Manage end-to-end operations for specialized participant pools supporting AI projects. Responsibilities include participant onboarding, verification, quality management, engagement monitoring, process optimization, project planning, documentation, and stakeholder enablement. Partner with product, technology, data, science, delivery, and customer success teams to scale manual workflows into technology-driven solutions and support high-quality human data collection for AI tasks.

Supports and enhances Oracle Fusion HCM systems across Core HR, Talent Management, Recruiting, Benefits, and Workforce Compensation. Configures workflows, maintains documentation, manages eligibility processes, troubleshoots complex HRIS issues, performs testing, develops reports and integrations, supports security and localizations, and partners with HR stakeholders. The role also helps implement AI capabilities and provides technical and functional customer support for cloud and on-premises environments.

Executive second-in-command responsible for leading CorpsAfrica’s Leadership Team and internal operations across 11 African countries. Translates strategy into annual plans, drives organizational performance, oversees finance, programs, HR, IT, risk, compliance, and safety, and develops senior leaders. Acts for the CEO when needed, leads crisis response and duty-of-care planning, strengthens systems and accountability, and supports the organization’s transition toward African-led growth.

Administer and extend CRM, contact center, and AI-agent platforms supporting Customer Operations. Configure workflows, routing, permissions, prompts, knowledge sources, integrations, and automations. Troubleshoot data-flow issues, monitor AI performance, document system configurations, maintain runbooks, train users, evaluate tools, and translate business requirements into reliable system configurations.

Provides email, chat, and phone support for NoveList products, troubleshooting technical and product issues, assisting daily product operations, collaborating with product, development, sales, and marketing teams, maintaining documentation, supporting QA testing, and providing technical expertise. The role requires two or more years of technical support and workplace Microsoft Office experience.