Top Customer Success & Experience Jobs in St. Louis, MO

Serves as the primary client contact for day-to-day pharmacy benefit management operations. Coordinates with clients and internal teams, tracks issues through resolution, communicates updates, develops solutions, manages deadlines, and ensures client performance guarantees are met. Requires strong organization, communication, problem-solving, and critical-thinking skills, with healthcare account management experience preferred.

Provide Tier 1 inbound support by phone, chat, and email for Linxup devices (GPS, dash cams). Troubleshoot technical issues, document interactions, retain and upsell customers, de-escalate calls, and educate customers to prevent repeat issues.

Manages assigned client accounts, develops client relationships, supports account growth, coordinates priorities, analyzes service and system requests, drives process improvements and system enhancements, tracks projects, delivers customer solutions, communicates issues, and trains internal staff. The role requires strong interpersonal, analytical, organizational, communication, Excel, and technical skills, with up to 25% travel.

Manages assigned healthcare client accounts as the primary liaison, ensuring client satisfaction, account profitability, accurate reporting, and effective revenue cycle performance. Coordinates client service teams, analyzes billing and cash flow, identifies performance issues, recommends process improvements, and communicates results to physicians and senior management. Requires physician revenue cycle, billing, claims processing, coding, payer contracting, and client relationship experience.

Owns deployment, adoption, and value realization for 40–50 B2B SaaS accounts. Leads implementation planning, risk resolution, customer enablement, success planning, executive reviews, renewals, and expansion in partnership with sales. Advises customers on analytics data architecture, instrumentation, taxonomy, and AI workflows while driving measurable business outcomes. The role also develops repeatable playbooks, shares best practices, and channels customer feedback internally.

Own the early customer journey from pre-installation through initial onboarding and activation. Coordinate install readiness, run structured onboarding, monitor early usage, intervene for at-risk customers, align partners/installers, track activation metrics, and provide feedback to Product and Enablement to reduce early churn and scale activation processes.

Manage client relationships and help customers achieve business objectives through product adoption, value realization, proactive support, issue resolution, training, and quarterly business reviews. Monitor customer health, identify retention and expansion opportunities, coordinate internal teams, manage escalations, support account changes and billing corrections, and contribute to customer success program improvements.

Manage key client accounts to maximize product value, drive onboarding and adoption, maintain relationships, support renewals, and identify upsell and cross-sell opportunities. Develop success plans, monitor client health and performance metrics, resolve issues, coordinate cross-functionally, and communicate client feedback to internal teams. The role focuses on retention, revenue growth, satisfaction, and long-term client partnerships.

The Executive Assistant & Internal Communications Coordinator supports the CEO and executive team with communication development, event planning, calendar management, and internal program support.

Manages client relationships and assigned healthcare accounts, serving as the primary customer contact. Responsibilities include inventory and linen utilization oversight, site visits, audits, client education, issue resolution, reporting, business reviews, data entry, and collaboration with plant management. The role also supports customer retention, add-on sales, new installations, and timely communication with clients and internal teams.