Top Customer Success & Experience Jobs in St. Louis, MO

Serve as primary client contact to retain, onboard, and grow MSP cybersecurity and IT accounts. Lead onboarding, drive renewals, run executive business reviews, manage at-risk clients with improvement plans, identify expansion opportunities, and collect feedback/NPS to improve service and advocate client outcomes.

Own a portfolio of 10–15 enterprise higher-ed accounts, build executive relationships, develop account growth strategies, spot expansions, partner cross-functionally, hire/manage junior associates, report on account health and forecasting, and shape enterprise account strategy.

Lead and build Momentive's Account Management team from scratch to own client health, retention, and expansion. Define team structure, quotas, processes, and tools; hire, onboard, and coach Account Managers; manage assigned accounts and renewals; drive net revenue retention and expansion; partner cross-functionally; maintain Salesforce and forecast/report performance; develop playbooks and bring client feedback into product discussions.

Own success, retention, renewal, and growth for strategic enterprise customers. Build executive partnerships, lead onboarding and adoption, run QBRs, and develop strategic Success Plans. Use AI-powered customer success tools to monitor health, predict risk, and surface expansion opportunities. Partner cross-functionally to resolve issues and influence product direction, design AI-assisted engagement workflows, and scale playbooks and automation to drive measurable business outcomes.

Lead the Enterprise Technical Success Managers organization for a region, owning segment NRR/GRR, team health, manager development, and executive customer relationships. Drive portfolio-level reviews, escalation and recovery for high-ARR accounts, partner with Sales/Product, and ensure process and coverage consistency across the segment.

Lead customer retention, adoption, and account expansion for autonomous and unmanned systems in the federal sector. Drive onboarding, time-to-value, product adoption, cross-selling, and collaborative product feedback. Track KPIs, run QBRs and retrospectives, and balance early TTV with long-term profitability to grow the domain and maintain high hero satisfaction and low churn.

Administer and configure Gainsight to optimize customer lifecycle management, map digital customer journeys, create automations, dashboards and surveys, derive data-driven insights, and train stakeholders on Gainsight best practices.

Act as a technical Customer Success Manager: become a product subject-matter expert, facilitate and monitor EDI/integration setups, troubleshoot issues, onboard customers, collect and prioritize feedback with internal teams, write technical documentation, and support high-volume Open Enrollment periods.

Own relationships with large, high-potential accounts to drive retention and growth. Onboard and train new clients, identify upsell/cross-sell opportunities, proactively resolve issues with cross-functional teams (Sales, Client Services, Medical Affairs), handle order/billing cases, and develop account growth strategies to maximize client satisfaction.

Lead creation of an AI-driven technical training org and modular content library for Nerdio products (AVD, Windows 365, Intune). Build customer and partner certification programs, align cross-functional stakeholders, measure training impact on revenue and support, embed content into product releases, and manage and coach a technical training team.