Top Operations & Support Jobs in San Diego, CA

Leads enterprise telecommunications operations, including voice, unified communications, contact center platforms, telecom expense management, carrier relationships, vendors, incidents, upgrades, and service delivery. Manages technical staff and cross-functional partners while overseeing budgets, invoices, reporting, performance metrics, cost optimization, system reliability, and lifecycle modernization across multi-site business locations.

Supports enterprise business processes and technology systems by eliciting and documenting requirements, performing gap and issue analysis, translating business needs into technical specifications, and designing process improvements. Coordinates small to mid-sized projects, monitors deliverables, and ensures solutions meet organizational standards. Acts as a liaison between business stakeholders and technical teams, facilitates communication, manages requirements throughout delivery, and provides guidance to less experienced staff.

Manages pre- and post-award sponsored research administration for a cardiology department and research centers. Responsibilities include preparing and submitting complex proposals, managing budgets and subawards, ensuring regulatory compliance, coordinating payroll and financial reconciliations, preparing reports, handling grant closeouts, and supporting principal investigators and leadership. The role also oversees center grant finances, service billing, reporting databases, meetings, and special projects.

Maintain and update Salesforce participant-tracking systems, build program outcome reports, clean and organize data, and support Salesforce workflow development. The intern will learn Salesforce administration, reporting, and process design while supporting nonprofit program reporting. This is a fully remote, unpaid three-month internship requiring 5–10 hours per week, with North Carolina residency preferred and mentorship provided.

Prepare, review, and send outgoing audit letters; monitor delivery confirmations and reprocess failures; handle chats and email correspondence; escalate issues, report system/workflow problems, and comply with HIPAA and quality/productivity standards to support the audit process.

Manages large-scale contact center operations, including Team Leaders and frontline teams. Oversees KPIs, service delivery, workforce planning, quality, training, performance, staffing, and process improvement. Leads employee development, engagement, retention, and succession planning while managing client relationships, stakeholder communications, business reviews, and contractual service requirements.

Conduct high-impact strategic analysis and special projects for company leadership. Responsibilities include researching new markets, building models and plans, synthesizing fragmented company information, analyzing raw data, validating conclusions, writing for audiences, and using AI systems to develop tools and solutions. The role requires independent judgment, initiative, intellectual rigor, and ownership in a rapidly changing environment.

Lead end-to-end employer payroll onboarding, including account setup, tax configuration, deductions, benefits, garnishments, data migration, audits, and first payrolls. Train software partners to onboard employers independently by creating programs, materials, exercises, and job aids. Manage onboarding pipelines, resolve payroll issues, improve playbooks, identify recurring errors, and collaborate with product and engineering to automate processes.

Lead local driver recruitment and onboarding by building a 500+ interested-driver list, support day-to-day local operations, and act as OMNI's regional point of contact.

Own and improve the organization’s internal operating systems. Lead scorecard, OKR, and KPI implementation; translate strategy into measurable goals; develop operational frameworks and policies; optimize cross-functional processes; identify bottlenecks and risks; and manage the technology stack. The role requires hands-on strategic execution, documentation, training, communication, and organization-wide adoption in a distributed APAC-based team.