Top IT Support & Helpdesk Jobs in San Antonio, TX

Manage and maintain Microsoft 365 tenant services (Exchange Online, SharePoint, Teams, OneDrive), administer user accounts and groups, support Intune device management, automate processes with PowerShell/Flow/APIs, perform deployments/configurations, conduct product and integration testing, and identify and mitigate O365 security risks while collaborating across IT teams.

Provide L2 technical support and software administration for big-data and analytics platforms, perform Linux server administration and network troubleshooting, coordinate vendor L3 support, manage the Command and Control Center, and track system consumption and patches.

Provide frontline technical support and troubleshooting for a digital billboard network, diagnosing hardware/software and networking issues, coordinating with technicians and vendors, documenting incidents in ServiceNow, and implementing/validating fixes to restore service quickly.

Provide hands-on system administration and functional support for Air Force DMLSS and LogiCole environments. Monitor system and server status, support end-of-day/month/fiscal-year processes, handle confidential information, multitask and adapt in a fast-changing environment. Remote/hybrid work; SECRET clearance eligibility required.

Provide first-line technical support to employees nationwide: troubleshoot hardware/software, manage accounts and devices (Active Directory, Microsoft 365), deploy and maintain workstations and peripherals, assist onboarding/offboarding, document solutions, escalate complex issues, and deliver strong customer service while meeting SLAs.

Provide onsite desktop and laptop repair and troubleshooting, support desk-side applications and infrastructure, respond to client service calls within SLAs, maintain asset control and reporting, follow safety and client policies, and perform occasional long-distance or overnight assignments as required.

Provide Level 2 technical support for end-user hardware and software (80%) and infrastructure (20%). Tasks include iPhone/iOS deployment and troubleshooting, PC rollouts, application installation, printer and barcode scanner support, PC imaging (SCCM), inventory/disposal, ticket management (Remedy), and project support.

Provides Tier 1 and Tier 2 end-user support through tickets, calls, and email. Responsibilities include troubleshooting Windows and macOS systems, managing accounts and permissions, installing software and updates, configuring workstations, maintaining printers, supporting Zoom and Slack, managing hardware and software inventory, repairing equipment, training employees, and providing onsite technical support at offices, events, and the Sundance Film Festival.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide 24x7 technical help desk support for customer-escalated issues, including Linux command-line troubleshooting, network connectivity investigation, ticket management, alert monitoring, and batch/file movement processing. Coordinate with Level 2/3 teams and application support to resolve incidents and restore service, while communicating clearly with customers and following procedures.