Top IT Support & Helpdesk Jobs in San Antonio, TX

Manage, maintain, and implement classroom and medical simulation technology; train and support faculty and students; supervise simulation projects; oversee inventory, equipment upkeep, setup/takedown for labs and events; recommend and procure simulation technology; ensure system performance and respond to operational emergencies.

Senior Linux Administrator responsible for mitigating vulnerabilities on Linux systems, implementing STIGs, addressing POAMs, remediating zero-day vulnerabilities, administering RedHat servers (including Satellite), managing packages (RPM/Yum), implementing logging solutions, automating systems with scripts, securing and troubleshooting systems, and collaborating with the team.

Provide on-site enterprise help desk support (3pm-11pm CST) including logging and resolving tickets, diagnosing hardware/software/network issues, installing/configuring software, password and account troubleshooting, peripheral support, mentoring junior staff, maintaining IT asset inventory, documenting solutions and contributing to the knowledge base. Must follow security policies and report incidents.

Manage and maintain Microsoft 365 tenant services (Exchange Online, SharePoint, Teams, OneDrive), administer user accounts and groups, support Intune device management, automate processes with PowerShell/Flow/APIs, perform deployments/configurations, conduct product and integration testing, and identify and mitigate O365 security risks while collaborating across IT teams.

Provide L2 technical support and software administration for big-data and analytics platforms, perform Linux server administration and network troubleshooting, coordinate vendor L3 support, manage the Command and Control Center, and track system consumption and patches.

Provide frontline technical support and troubleshooting for a digital billboard network, diagnosing hardware/software and networking issues, coordinating with technicians and vendors, documenting incidents in ServiceNow, and implementing/validating fixes to restore service quickly.

Provide hands-on system administration and functional support for Air Force DMLSS and LogiCole environments. Monitor system and server status, support end-of-day/month/fiscal-year processes, handle confidential information, multitask and adapt in a fast-changing environment. Remote/hybrid work; SECRET clearance eligibility required.

Provide first-line technical support to employees nationwide: troubleshoot hardware/software, manage accounts and devices (Active Directory, Microsoft 365), deploy and maintain workstations and peripherals, assist onboarding/offboarding, document solutions, escalate complex issues, and deliver strong customer service while meeting SLAs.

Provide onsite desktop and laptop repair and troubleshooting, support desk-side applications and infrastructure, respond to client service calls within SLAs, maintain asset control and reporting, follow safety and client policies, and perform occasional long-distance or overnight assignments as required.

Provide Level 2 technical support for end-user hardware and software (80%) and infrastructure (20%). Tasks include iPhone/iOS deployment and troubleshooting, PC rollouts, application installation, printer and barcode scanner support, PC imaging (SCCM), inventory/disposal, ticket management (Remedy), and project support.