Top IT Support & Helpdesk Jobs in San Antonio, TX

Lead SEON’s global IT and systems administration function across multiple markets. Own IT service delivery, help desk operations, onboarding and offboarding, device provisioning, SaaS and access management, SLAs, vendor relationships, office infrastructure, documentation, and automation. Build scalable support processes, reduce reactive ticket volume, develop the global IT team, and partner with People, Security, Workplace & Facilities, and the COO on operational continuity.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Leads end-to-end coordination of high-severity enterprise technology incidents, including severity assessment, incident bridges, cross-functional technical response, stakeholder communications, service restoration, escalation management, and post-incident reviews. Ensures ITIL/ITSM process adherence, business continuity, root-cause tracking, audit compliance, and operational improvement. Requires participation in a 24x7 on-call rotation and frequent collaboration across infrastructure, applications, cloud, network, security, service desk, change, and problem management teams.

Supports business systems, applications, computers, infrastructure, and user requirements. Responsibilities include gathering requirements, documenting system logic and procedures, implementing tools, training users, troubleshooting issues, testing changes, maintaining systems, supporting backups and code movement, and resolving root causes through research and analysis. Requires a bachelor's degree, three to five years of related experience, knowledge of Microsoft products and database concepts, and experience with Infor SX.enterprise.

Provides advanced system administration support for enterprise management development and testing. Configures test environments, validates applications, operating system images, drivers, packages, patches, and endpoint configurations across MECM, Intune, and MED365. Ensures compliance with STIGs, IAVM, and DHA standards, documents test results, produces validation reports and after-action recommendations, and collaborates with packaging, operating system deployment, and reporting teams before enterprise deployment.