Top IT Support & Helpdesk Jobs in San Antonio, TX

Manage the ATM Support Group to troubleshoot and remediate complex ATM and TCR hardware faults, drive incident resolution timelines, improve dispatch processes, engage stakeholders, oversee budgets, mentor and develop staff, and ensure regulatory and risk-compliant operations.

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide on-site Tier 1/2 IT help desk support including troubleshooting hardware, software, and network issues; log and track tickets; perform installs and updates; assist with account/password issues and peripherals; mentor junior staff; document resolutions and contribute to the knowledge base. Position requires adherence to security policies and reporting incidents.

Provide frontline IT support: respond to user inquiries, log and resolve hardware/software/network issues via ticketing and remote tools, perform installs/updates, assist with account/password issues, maintain asset inventory and documentation, mentor junior staff, and escalate complex problems. Maintain compliance and report security incidents.

Provide on-site Tier 1/2 help desk support: respond to user inquiries, log and resolve hardware/software/network issues, install and update software, assist with account/password resets, maintain IT asset inventory, document solutions and knowledge-base articles, escalate complex incidents, and mentor junior staff. Work scheduled evenings; maintain security and compliance and report incidents.

Provide 24x7 Tier II technical support for CBP users: troubleshoot hardware, Windows, Office 365, AD, VPN, MDM, PIV access; manage incidents in ServiceNow; perform remote installations, meet SLA targets, and escalate complex issues.

Provide advanced HPC customer support for DoD supercomputing centers: install, configure, and verify user-requested applications; assist users compiling, debugging, and running codes; manage build environments, containers, and libraries; identify existing software solutions; and develop SOPs and ticket-routing workflows between support tiers and vendors.

Provide network and computer support for AF HRSD: install, test, maintain OS and network software; perform Tier 1-3 help desk support; manage system access; analyze and monitor network capacity, performance, architecture, backup/recovery, and cybersecurity compliance.