Top IT Support & Helpdesk Jobs in San Antonio, TX

The role provides technical support for technology products, manages incident records, and ensures operations of data centers while mentoring junior staff.

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

Responsible for providing technical support, troubleshooting hardware and software issues, resolving networking problems, and supporting workstation installation and maintenance.

Responsible for splicing, terminating, and testing fiber optic cables, maintaining networks, troubleshooting issues, and ensuring safety compliance.

Provide first-level service desk and field support for hardware and software, troubleshoot Windows and Office issues, manage remote access, document resolutions, follow SOPs, and deliver strong customer service in a fast-paced environment.

Provide technical support for hardware, software, and systems, troubleshoot issues, and support user training and service requests.