Top IT Support & Helpdesk Jobs in San Antonio, TX

Supports Oracle business applications by managing incidents, triaging requests, conducting root-cause analysis, resolving issues, and coordinating escalations with stakeholders, technical teams, and vendors. Analyzes business needs, documents functional and non-functional requirements, supports testing and implementation, monitors system performance, and drives application reliability and process improvements. This remote role requires residency in Arizona and is not eligible for visa sponsorship.

Supports the Microsoft Dynamics 365 environment by troubleshooting user issues, managing access and configuration requests, monitoring Power Automate flows, resolving data and integration problems, documenting business processes, and assisting with testing, UAT, rollouts, and solution documentation.

Leads the company’s IT function, directing multidisciplinary teams across IT operations, security, cloud infrastructure, Microsoft 365, SaaS applications, and end-user services. Executes the CTO’s technology roadmap, advances ITSM/ITIL maturity, maintains business continuity, oversees vendors and procurement, supports compliance, manages budgets, and provides executive reporting. The Director also recruits and develops the IT organization, partners with software engineering and people operations, and ensures secure, reliable, scalable technology services across affiliated companies.

Provides Tier 1 help desk and customer support for SBA loan processing systems. Assists staff, borrowers, and lenders with applications, document uploads, online forms, and technical issues through phone, email, and ticketing systems. Reviews and routes inquiries, verifies application completeness, identifies missing or duplicate information, protects confidential data, and escalates issues appropriately. Maintains responsive service in a remote, federal-program environment while following security, privacy, VPN, and service-level requirements.

Leads and develops NOC engineers, oversees daily network operations, ensures SLA performance, and coordinates responses to major incidents and escalations. The supervisor distributes workloads, monitors metrics, communicates with clients and leadership, conducts post-incident reviews, improves runbooks and processes, and identifies automation opportunities. The role requires technical team leadership, strong networking and systems knowledge, effective incident management, and occasional after-hours support.

Own Salesforce administration, including user access, data integrity, object and field configuration, automation, validation rules, integrations, governance, and release management. Partner with Sales, Marketing, Operations, and Support to replace manual processes with scalable workflows, assess the broader sales technology stack, train users, improve adoption, and guide native-versus-custom solution decisions.

Administer workforce tools by managing user accounts, permissions, licenses, onboarding, and offboarding. Track tool adoption, compliance, license utilization, and costs. Create Excel dashboards and recurring management reports, resolve access issues, coordinate with vendors, and identify usage anomalies or underutilized licenses. The role is fully onsite in Gurugram on a 5:00 PM–2:00 AM IST US shift.

Provide Tier 1 technical support for PreVeil’s encrypted email and file-sharing platform. Responsibilities include managing customer tickets, resolving account setup and configuration issues, conducting onboarding and training sessions, documenting troubleshooting steps, escalating complex issues, and updating knowledge-base articles. The role requires strong communication, customer service, organization, and familiarity with Windows, macOS, email clients, Zoom, and support ticketing systems.

Administer and optimize Procore across company and construction projects, managing permissions, settings, templates, reporting, dashboards, data integrity, integrations, and workflows. Provide user troubleshooting, onboarding, training, and subject-matter expertise to project and field teams. Collaborate with IT and operations to integrate enterprise systems, monitor platform performance, adopt new features, and improve operational efficiency.

Owns the full lifecycle of client incidents and support requests for Digital Asset products. Responsibilities include triaging complex application and business-flow issues, resolving incidents, advising clients on installation and deployment, documenting solutions, escalating unresolved problems to engineering teams, and participating in a global 24/7/365 on-call rotation. The role requires troubleshooting across cloud infrastructure, applications, databases, operating systems, blockchain networks, and distributed ledgers while maintaining strong customer communication.