Top Operations & Support Jobs in San Antonio, TX

Manage end-to-end chargeback and payment operations across multiple processors, track KPIs and trends, perform representments, investigate complex payment issues, and collaborate cross-functionally to reduce risk and improve payment performance and seller experience.

Administer and optimize NetSuite ERP and integrations, implement customizations (SuiteScript, SuiteFlow, SuiteAnalytics, SuiteTalk), support end users, develop reports, lead ERP upgrades and integrations (Celigo/Boomi), maintain data integrity, documentation, and high availability, and assist cross-functional IT projects and disaster recovery.

Lead and define strategic direction for Technical Support, driving AI transformation, operational efficiency, SLA and CSAT targets. Build and develop a multi-level support organization, manage executive escalations, partner cross-functionally with Product, Engineering, Sales, and Customer Success, and measure performance with KPIs to scale support delivery.

The Operations Associate executes high-quality plans, takes ownership of tasks, collaborates with teams, and ensures product quality in a fast-paced environment.

Manage operationalization and maintenance of Fee For Service contracts and facility credentialing. Perform high-volume contract reviews, resolve network and claims issues, maintain data integrity across systems (Orion, CLM, COR, Salesforce, IBM), produce reporting, and build payor relationships. Prioritize tasks to meet SLAs, maintain QA standards, and operate autonomously while collaborating with internal stakeholders to drive account resolutions.

Support day-to-day administration of 401(k) plans by reconciling account and transaction data, tracing transactions through the recordkeeping lifecycle, serving as a subject-matter resource, triaging assignments, and driving process improvements across multiple operational platforms to ensure accurate, timely plan transactions.

Lead and mature May Mobility's AV incident response function: own end-to-end incident handling, regulatory reporting, escalation frameworks, and cross-functional coordination. Build and manage a tiered, 24/7 incident response team, drive systemic safety improvements, report trends to leadership, and serve as primary contact with regulators, first responders, and partners.

The role involves leading and improving IT operations, focusing on proactive service organization, process design, and team development while managing IT projects and vendor relationships.

Support the Certification Review Team with administrative and client services, perform data entry and database maintenance, assist certification staff, complete limited technical review tasks (product/label reviews, intake, annual updates), communicate with clients about USDA NOP compliance, and ensure timely completion of assigned workloads.

Own day-to-day workforce management for voice and chat: forecasting, scheduling, real-time queue/adherence management, AI chatbot performance monitoring, daily systems tuning, KPI reporting, and collaboration to optimize staffing and service levels.