Top Tech Jobs & Startup Jobs in San Antonio, TX

Own Tier 2 customer escalations from intake through resolution, including investigation, cross-team coordination, dispute mediation, customer communication, documentation, and follow-up. Monitor surveys and online reviews, identify escalation trends, create training guides and playbooks, and advise CX leadership on root causes and frontline improvements. Handle complex cases across phone, text, email, and chat while maintaining accurate CRM records.

Leads strategic planning, budgeting, forecasting, and financial analysis for the risk exchange platform. Partners with finance, accounting, actuarial, and distribution teams; analyzes operational and insurance results; prepares management reporting; supports monthly close; and presents insights to senior leadership. Drives Pigment planning-platform adoption and improves FP&A processes through AI, automation, documentation, and digital tools.

Manages mortgage loan diligence production and delivery, including Quality Control analysts, client reporting, production goals, SLAs, compliance processes, operational metrics, issue resolution, and staff development. Partners with operations and senior leadership to improve workflows, identify systemic risks, maintain client experience, and ensure timely escalation and resolution of issues.

Develops and maintains enterprise BI reports, dashboards, data models, and visualizations supporting Financial Planning & Analysis. Defines reporting requirements and data standards, analyzes and validates datasets, contributes to data governance, troubleshoots BI issues, and recommends reporting framework enhancements. Collaborates with IT data teams and stakeholders on data integration, documentation, training, and reporting performance improvements.

Generate outbound pipeline through account research, cold calling, personalized email, LinkedIn outreach, events, and inbound lead qualification. Partner with Account Executives and Regional Sales Managers to engage target accounts, conduct qualification meetings, and book discovery calls. Collaborate with Marketing on campaigns, manage sales sequences, and consistently meet targets in a remote, high-volume environment.

The Senior Clinical Trials IT Business Analyst bridges Clinical Development and IT, optimizing clinical trial technologies and managing system implementations, validations, and stakeholder engagement.

Lead paid acquisition strategy across complex, multichannel client programs, owning budgets, targeting, creative testing, forecasting, and optimization. Audit measurement, model payback, LTV, CAC, and ROI, and translate data into client decisions. Partner with CRO, analytics, engineering, lifecycle, and creative teams to deliver integrated programs. Influence executive stakeholders, identify account expansion opportunities, support business development, coach junior strategists, and build scalable AI-assisted workflows and brand-specific AI agents.

Own the reporting, data, processes, tooling, and AI infrastructure supporting Customer Success across Rootstock’s multi-brand B2B SaaS portfolio. Build account intelligence, health and forecasting models, Salesforce data standards, Voice of Customer programs, segmentation and capacity models, playbooks, and cross-functional operating forums. Partner with Support, Sales, Product, Professional Services, Revenue Operations, and Finance to improve retention, expansion, customer insight, and scalable execution.

Leads employee benefits and total rewards strategy, including self-funded health plans, compensation programs, vendor relationships, HRIS administration, compliance, claims analysis, cost containment, open enrollment, and executive reporting. Partners with leadership, Finance, and HR to optimize benefits, compensation, healthcare costs, and employee value.

Monitors vendors and servicing activities throughout the pre-foreclosure and foreclosure referral process. Responsibilities include breach processing, referral validation, due diligence, document imaging, system updates, SLA tracking, vendor performance monitoring, exception resolution, and compliance with investor, state, and federal requirements. The role communicates with internal teams, clients, borrowers, and vendors while documenting actions and resolving escalated foreclosure matters.