Top Tech Jobs & Startup Jobs in San Antonio, TX

Own and maintain multi-phase planning roadmaps for Fraud & Safety Operations. Coordinate cross-functional initiative submissions, track milestones, dependencies, and OKR alignment. Prepare planning materials, synthesize roadmap and OKR data into exec-ready narratives, and proactively identify and mitigate risks to ensure on-time delivery of initiatives.

Lead measurement and insights strategies across B2B client programs. Analyze earned/social/web data, conduct secondary research, build measurement frameworks and dashboards, deliver client-facing recommendations, mentor junior staff, and advance agency analytics capabilities.

Customer-facing senior engineer who deploys and operates an LLM-powered AI SRE product in enterprise environments. Own end-to-end implementations, integrations (observability, ITSM, ticketing, collaboration), migrations from incumbent AIOps platforms, incident response and RCA, alert normalization, and production-grade AI workflow design while driving customer outcomes and product feedback.

Lead B2B clinical partnerships and referral growth by designing outreach playbooks, securing institutional agreements, optimizing referral workflows, representing clinical model to providers, supporting regional partnership managers, managing CRM pipeline data, and providing field clinical support to convert referrals into lasting partnerships.

Design and integrate secure, highly available infrastructure solutions for classified environments. Produce architecture and system design documentation, advise support teams, lead technical reviews, support proposals, perform readiness assessments, and ensure compliance with RMF/NIST/DoD cybersecurity requirements.

Support and sustain SAP GTS v11 and future S/4HANA GTS solutions across design, build, test, and hyper-care. Collaborate with business and technical teams under SAFe ART, assist with requirements, configurations, testing, and customs/compliance processes, and support migrations and stakeholder communications.

Own Gladly's website end-to-end: build and maintain pages and templates in Sanity, QA releases, optimize Core Web Vitals and SEO, run data-driven A/B tests, implement GA4/GTM tracking, and collaborate across teams to improve conversion and user experience. Support AI-powered web features and use analytics to measure and iterate on performance.

Lead the Central Data Platform roadmap: define and prioritize capabilities, translate business needs into technical requirements, coordinate cross-functional execution, measure adoption and data quality, and drive continuous platform improvements to increase reuse and business impact.

Lead operational management of the Product Classification organization: hire, train, and scale classification and manual QA teams; set metrics, SLAs, and operating cadence; partner with Engineering and Product to improve LLM-driven classification; build processes, rules, and analytic checks to ensure high accuracy at scale.

Plan, execute, and close projects by coordinating teams, managing resources, tracking budgets and timelines, communicating risks and status to stakeholders, maintaining documentation, and ensuring deliverables meet quality standards.

Handle customer inquiries via phone, email, and chat; provide product and policy information; resolve and escalate issues; document interactions in the support system; assist with account updates, orders, and troubleshooting; meet response time and satisfaction targets and contribute to team best practices.

Provide administrative support to ensure smooth office operations: manage calendars and communications, prepare and edit documents, maintain filing and databases, assist with meetings and travel, order supplies, and support team tasks while preserving confidentiality and professionalism.

Respond to incoming customer calls, identify needs, provide accurate account/billing/service information, document interactions, follow scripts and compliance, escalate complex issues, meet quality and performance targets, and collaborate to improve service.

Enter, update, verify, and maintain accurate records in company databases and spreadsheets. Review and correct errors, prepare and sort documents, generate simple reports, handle sensitive information confidentially, assist with scanning/filing/emailing, respond to data questions, and meet regular data entry deadlines.

Provide general administrative support to maintain office operations: manage calendars, communications, documents, filing, meeting preparation, travel logistics, supply ordering, and assist team members with projects.

Manage inbound and outbound logistics: purchase orders, freight bookings, shipment tracking, 3PL coordination, SKU setup and maintenance in NetSuite, KPI reporting, warehouse partnership, issue resolution, and process improvements to ensure timely product flow during peak periods and launches.

Own a field territory to prospect and close new independent optical accounts, manage and grow existing relationships, analyze sales data and KPIs, run territory plans and business reviews, represent the brand at events, and collaborate internally to drive product adoption and revenue.