Top Operations & Support Jobs in Salt Lake City, UT

Process ACH, wire, card, and credit repayment transactions; issue rewards and credits; maintain credit and card settings; manage payment exceptions, returns, fraud holds, and compliance escalations. Produce delinquency reports, support standby letters of credit, coordinate with banking and internal teams, and improve payment workflows through documentation and automation.

Lead and develop a team of nine Technical Support Engineers while remaining hands-on with escalations, log analysis, integration failures, and configuration issues. Own SLA performance, AI-assisted triage tooling, support playbooks, and workflow improvements. Partner with Engineering, Product, Customer Success, and onboarding teams to resolve technical issues, improve customer experience, and establish scalable support processes.

Maintains daily office operations through administrative support, reception, phone and email handling, meeting and calendar coordination, records and document management, mail distribution, supply inventory, expense administration, onboarding support, and office organization. Uses Microsoft Office and AI productivity tools while assisting employees and leadership with special projects.

Supports private capital broking teams throughout the insurance policy lifecycle. Responsibilities include preparing surplus lines filings, validating policy information, reconciling premiums, taxes, and fees, monitoring regulatory requirements, coordinating with brokers and cross-functional teams, completing KYC checks, managing post-bind documentation, reviewing NDAs, maintaining data accuracy, and meeting compliance and service-level standards.

Provides administrative support to the Salt Lake City office by coordinating meetings, interviews, events, calendars, travel, correspondence, records, reports, presentations, timesheets, and expense reports. Supports office leadership and provides backup coverage for office services, IT, Marketing, and HR. Requires strong organization, communication, confidentiality, multitasking, and problem-solving skills.

Provides advanced technical support, handles complex escalations, performs root-cause analysis, manages Jira issues, and troubleshoots integrations and APIs. Acts as a subject matter expert across tools including SQL, Splunk, Keycloak, Zendesk, and Salesforce. Mentors support staff, covers for the Support Manager, coordinates with Product and Engineering, improves support processes, and creates technical documentation.

Configure and optimize Oracle HCM Absence Management across global leave programs. Diagnose data, workflow, integration, and production issues; support testing and quarterly releases; maintain documentation and controls; and partner with HR, Payroll, Benefits, IT, and architecture teams. Lead HRIS workstreams, process improvements, automation, M&A integrations, stakeholder training, and governance activities while ensuring compliant, accurate, and scalable absence operations.

Manage delinquent customer accounts, negotiate repayment plans, resolve account issues, analyze financial situations, document account activity, and maintain compliance with company and regulatory standards. The role requires bilingual English and Spanish communication, customer contact experience, collections or account resolution experience, CRM proficiency, and achievement of portfolio performance metrics.

Provides office management, administrative, and project support for an engineering consulting branch. Responsibilities include preparing technical deliverables, coordinating recruiting and office events, supporting client and business development activities, managing vendors and facilities, tracking projects and opportunities, coordinating travel and meetings, maintaining records, and providing reception and communications support.

Manage document organization, distribution, tracking, archiving, revisions, vendor documentation, RFIs, and turnover packages across multiple construction and engineering projects. Ensure compliance with client and company standards, maintain document databases and procedures, coordinate with clients and project teams, and mentor junior document control personnel. The role is hybrid and requires strong organizational, communication, attention-to-detail, and client service skills.