Top Customer Success & Experience Jobs in Salt Lake City, UT

Manage agency partner relationships to drive adoption, retention, and expansion of Scrunch's AI search visibility platform. Deliver strategic recommendations from platform data, run onboarding and quarterly business reviews, enable agencies to sell Scrunch, and apply scalable playbooks to maximize customer value and engagement.

Lead Mastercard's global Technology Account Management for Open Finance, overseeing regional TAM leaders, ensuring integration health and platform adoption, partnering with Product and Engineering to influence roadmap, and building scalable operating models, enablement, and automation to drive client outcomes and retention.

Serve as the primary technical contact for enterprise customers to design scalable LogicMonitor solutions, run POCs, troubleshoot complex issues, deliver best-practice training, and inform product roadmap. Collaborate with sales, account management, and PDE to align architecture to customer goals and enable successful platform adoption.

Partner with customers to drive engineering transformation using the DX platform. Own the full customer lifecycle from implementation through renewal, drive product utilization and business alignment, create success plans, forecast renewals, identify expansion opportunities, run executive-level discussions, and collaborate across teams to track and report account metrics.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

As a Corporate Support Representative, you will assist small business owners by solving tech and tax problems through calls and emails, while providing exceptional customer service and support.

Deliver onsite and virtual product training and consulting to dealer clients across assigned domains (DMS, Fixed Ops, Retail). Complete domain certifications, customize curricula, troubleshoot product issues, document training in Salesforce, manage travel and expenses, support product development and internal training, and keep up with automotive trends to drive product adoption.

Serve as a strategic consultant to auto dealers, partnering with POD sales to drive adoption and retention of the Navigator Platform. Own onboarding, setup, training, troubleshooting, ROI conversations, and process improvements. Conduct frequent in-market dealer visits and provide subject-matter expertise to support sales enablement and customer success.

Manage pooled, one-to-many digital customer engagements using Gainsight, automation, and AI to identify at-risk accounts, restore health via short high-impact interventions, drive adoption, and improve renewal outcomes while collaborating with Sales, Support, and Services.

Lead Customer Success for Sailthru within Publisher Cloud, owning retention, Net Revenue Retention, expansion, adoption, NPS, and advocacy. Manage enterprise portfolio, drive lifecycle and email personalization strategies, run account planning and forecasting, mitigate churn, develop CSM team, and partner with Sales, Product, Operations, and Support to deliver measurable customer outcomes and growth.