Top Customer Success & Experience Jobs in Salt Lake City, UT

Lead Customer Success to ensure customers realize committed business outcomes and value. Build segment-specific playbooks, drive retention and expansion, orchestrate cross-functional execution across Sales, Delivery, Support, and Billing, and own CS metrics (GRR, NRR, CSQLs, health scores). Hire, develop, and scale the CS leadership and CSM organization while elevating executive engagement and governance.

Partner with customers to drive engineering transformation using the DX/Atlassian platform. Own the full customer lifecycle from implementation to renewal, drive product utilization and business alignment, create and track success plans, forecast and meet renewal and expansion targets, lead executive-level discussions, and collaborate cross-functionally to ensure customer success and growth.

Serve as the primary technical contact for enterprise customers to design scalable LogicMonitor solutions, run POCs, troubleshoot complex issues, deliver best-practice training, and inform product roadmap. Collaborate with sales, account management, and PDE to align architecture to customer goals and enable successful platform adoption.

Lead Mastercard's global Technology Account Management for Open Finance, overseeing regional TAM leaders, ensuring integration health and platform adoption, partnering with Product and Engineering to influence roadmap, and building scalable operating models, enablement, and automation to drive client outcomes and retention.

As a Corporate Support Representative, you will assist small business owners by solving tech and tax problems through calls and emails, while providing exceptional customer service and support.

The Enterprise Customer Success Manager will engage with 10-20 enterprise clients, ensuring they effectively adopt and maximize value from the AI search optimization platform, while providing strategic recommendations and onboarding support.

Provide post-sales technical expertise to help customers adopt GitLab via webinars, labs, workshops, and consultative engagements. Collaborate with CSMs, AEs, and renewals to support implementations, architecture, CI/CD, SCM, DevSecOps, and Agile Planning. Create reusable enablement content and maintain specialty competency.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Manage assigned client accounts to ensure satisfaction and renewals. Coach clients on SailPoint/IdentityIQ identity and access solutions, monitor usage and risks, provide strategic updates, identify expansion opportunities, and drive resolutions to customer issues.

Manage relationships with assigned clients to drive satisfaction, adoption, renewals, and product value. Advise on SailPoint IdentityIQ solutions, monitor account health, surface expansion opportunities, provide executive updates, and ensure contract renewals.

Lead value realization for strategic and enterprise accounts: design measurement frameworks, build AI-scaled value capabilities and outcome databases, engage customers and partners to quantify business outcomes, and drive renewals and expansion through data-driven value narratives.