Top Customer Success & Experience Jobs in Salt Lake City, UT

Manage customer onboarding, implementation, device connectivity, troubleshooting, product training, adoption, account health, retention, and expansion. Serve as a trusted customer advisor, resolve issues cross-functionally, lead proactive customer conversations, and communicate insights that improve products and processes.

Leads client activation and customer success workstreams for software and product innovation initiatives. Manages onboarding, client relationships, service delivery, project execution, budgets, timelines, escalations, and service metrics. Coaches teams, identifies adoption and retention opportunities, applies CRM and customer data management tools, and drives process and technology improvements that enhance customer experience and operational performance.

Configure customer environments, migrate and validate data, translate requirements into system setups, and perform quality assurance for SaaS implementations. Support testing, issue resolution, go-live preparation, documentation, and post-launch activities while collaborating with Support, Product, Engineering, and senior consultants. Participate in customer calls and progressively assume direct client communication as implementation expertise develops.

Manage the full customer lifecycle for an assigned customer segment, from implementation and rollout through renewal and expansion. Drive product utilization, business alignment, use-case development, and customer success plans. Track account metrics, forecast renewals, identify retention risks, lead executive discussions, uncover expansion opportunities, and collaborate cross-functionally to deliver customer outcomes.

The Social Media Associate will manage Facebook communications, collaborate with marketing teams, and stay updated on trends while understanding client needs.

Lead and scale the Account Management function, own retention and expansion for mid-market and enterprise partners, manage strategic executive relationships, build playbooks and forecasting, hire and develop managers, and partner cross-functionally to drive revenue, adoption, and partner health.

Own and grow strategic enterprise customer relationships, driving retention, renewals, expansion, and seven-figure software transactions. Develop multi-year account plans, build executive and technical stakeholder relationships, identify expansion opportunities, lead negotiations, maintain forecasts and pipeline visibility, and coordinate cross-functional teams. Engage with data scientists and AI/ML engineers to understand adoption, customer outcomes, and opportunities to expand platform usage across business units and use cases.

Manage and grow enterprise customer relationships for Jasper’s Marketing AI platform. Drive adoption, value realization, retention, renewals, and expansion revenue across a portfolio of complex accounts. Develop account plans, conduct strategic business reviews, forecast renewal and expansion pipelines, lead commercial cycles, and engage executive stakeholders. Collaborate with Sales, Support, Product, Engineering, and Legal while advocating for customer needs and influencing the product roadmap.

Own post-sale customer and value strategy for enterprise accounts. Build executive relationships, understand workforce and skills priorities, establish success metrics, lead strategic business reviews, demonstrate solution value, mitigate customer risks, support renewals and expansion, and coordinate internal resources. The role partners with Account Executives to develop account plans and identify growth opportunities while translating customer challenges into learning and talent strategies.

Manage enterprise customer implementations of Samsara’s IoT platform, including deployment planning, adoption roadmaps, training, progress tracking, and account health monitoring. Build trusted relationships with executives and end users, explain technical solutions, resolve challenges, and coordinate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while helping customers achieve safety, efficiency, and sustainability outcomes.