Top Customer Success & Experience Jobs in Salt Lake City, UT

Manage the full customer lifecycle for DX customers, including implementation, adoption, success planning, renewals, expansion, and executive engagement. Track account metrics, forecast renewals, resolve retention risks, identify growth opportunities, and align customer use cases with business goals. The role requires proactive collaboration across internal teams and four days per week onsite in Salt Lake City.

Manage customer onboarding, implementation, device connectivity, troubleshooting, product training, adoption, account health, retention, and expansion. Serve as a trusted customer advisor, resolve issues cross-functionally, lead proactive customer conversations, and communicate insights that improve products and processes.

Manage a portfolio of strategic B2B partners using Mastercard Open Banking solutions. Responsibilities include onboarding, relationship management, performance monitoring, governance, executive business reviews, adoption, renewals, expansion, revenue growth, and partner advocacy. Collaborate with Product, Sales, Marketing, and Customer Success teams to develop joint growth plans, resolve issues, communicate insights, and improve partner outcomes.

The Social Media Associate will manage Facebook communications, collaborate with marketing teams, and stay updated on trends while understanding client needs.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

Manage strategic enterprise healthcare accounts as a trusted advisor, driving adoption, retention, expansion, advocacy, and measurable business value. Develop success plans, conduct business reviews, analyze usage data, support onboarding and training, resolve issues, identify growth opportunities, and collaborate with Sales, Product, Support, Marketing, Implementation, and Professional Services teams.

Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.

The Principal Consultant serves as a strategic advisor to Power and Renewables clients, driving product adoption, workflow integration, training, engagement, renewals, and retention. Responsibilities include developing account strategies, presenting analytics, facilitating onboarding and learning events, identifying stakeholders and business value drivers, gathering product feedback, supporting sales pursuits, and expanding client relationships. The role requires knowledge of the energy transition and the ability to explain technical concepts to diverse client audiences.

Own a high-volume mid-market portfolio of 50–60 B2B client and broker accounts. Drive engagement, satisfaction, retention, and measurable ROI through account health monitoring, KPI analysis, engagement plans, client meetings, reporting, and proactive risk management. Coordinate with Sales, Strategic Account Management, and Member Services to resolve issues and deliver client initiatives. Manage multiple projects, lead stakeholder communications, and represent the company in client sessions with up to 20% travel.

Leads a technical product support team responsible for resolving complex Zscaler product issues, managing customer and account escalations, and improving support processes. The role develops technical talent, drives training initiatives, monitors CSAT, NPS, time-to-resolution, and escalation metrics, and partners with stakeholders to improve customer satisfaction and operational efficiency.