Top Entry Level IT Support & Helpdesk Jobs in Salt Lake City, UT

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Serve as first point of contact for technical support via phone, email, and chat. Troubleshoot hardware, Windows OS, network/VPN, Active Directory account issues, and Church meetinghouse technology. Use remote support tools and CRM to document interactions, escalate complex issues, and deliver empathetic, customer-focused resolutions while maintaining productivity and quality standards.

Provide first-line telephone and remote technical support for hardware, systems, and software. Diagnose, troubleshoot, resolve or escalate issues for internal and external customers, support Windows/Mac, Office/Outlook, Lotus Notes, Active Directory, SharePoint, Exchange and unified communications products.

Provide first-line telephone technical support for hardware, systems, and software. Troubleshoot PC, network, Windows and Office issues, provide remote support, and escalate complex problems. Maintain strong customer service and communication, follow shift availability requirements.

Provide application support with working knowledge of Unix and databases; troubleshoot and debug issues, identify recurring failures, manage incidents, escalate to L3 for code or migration fixes, coordinate resolutions, and communicate with users, application owners, and stakeholders.

Provide on-site technical support for end users in Draper, UT: respond to helpdesk tickets, troubleshoot PCs, applications, printers, network and email issues, manage Active Directory accounts, install hardware/software, document solutions, assist remote offices, and support IT projects and disaster recovery efforts.

Provide internal technical support and endpoint provisioning, manage assets and vendor evaluations, enforce IT infrastructure standards and local security, support Windows and macOS environments, assist compliance with AWS procedures and audits, and run device and clean-desk audits while building cross-team relationships.

Provide onsite Windows and hardware support including patching, vulnerability management, ServiceNow ticketing, desktop/laptop and server troubleshooting, system and hardware refreshes, deployments, on-call and 2nd-shift support, user training, process improvement identification, and project-based tasks as assigned.

Provide on-site repair and troubleshooting for desktops and laptops, support deskside applications and infrastructure, respond to client service calls within SLAs, document and report activity, manage parts and assets, and perform occasional long-distance or overnight service visits. Maintain OEM certifications and follow safety and client policies.

Provide technical support, onboarding, lifecycle management, upgrades, integrations, migrations, and incident resolution for clinical applications and supporting infrastructure. Collaborate with clinical stakeholders, vendors, and IT teams to ensure reliable, secure, and compliant systems, assist with requirements, testing, documentation, and continuous improvement across clinical technology platforms.