IT Specialist

Why LoanPro: 

“We want to change how the future of finance works. We’re working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. LoanPro unlocks finance.” -Rhett Roberts, CEO

At LoanPro, we're more than just a fintech company—we’re transforming the lending landscape. With over $18 billion in loans managed across North America, LoanPro isn't just growing—it's leading the industry transformation. 

How we do what we do:

“Steve Jobs was once asked what he was most proud of at Apple. Was it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. That’s what I’m most proud of here at LoanPro- the team that builds LoanPro. We do what we do because of our people.” -Rhett Roberts, CEO

At the heart of our success are our exceptional employees, whose talent, passion, and dedication fuel the growth and profitability of our company. As a next-generation SaaS platform, we deliver core lending infrastructure that empowers mid-market and large lenders to operate more efficiently, quickly, and effectively. Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes.

What you'll own: 

LoanPro’s IT Specialist is an IT Jedi that works on the Operations & Compliance Team and should have the ability and know-how to deeply understand the company’s and users' needs, be familiar with best practices in systems governance and IT. The IT Specialist is responsible for providing technical support to internal employees, being a technical liaison for the compliance team, and owning local IT Security for the Farmington Office. This individual should be a people builder just as much as they like systems. This individual can quickly build relationships and trust with people across all teams. This individual should quickly build credibility and trust with collaborators and direct reports and see their role as a mentor, coach, advocate, and sponsor of their system’s needs.Responsible for exemplifying excellent customer service and the Company core values, culture, policy and procedures at all times.

• Maintains ownership of company assets and technical inventory
• Provide end-user support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software
• Create accounts and configure hardware as part of onboarding process
• Assist with maintaining Operational Procedures for compliance in AWS
• Provide technical insight for the compliance team  
• Own Vendor Management and perform vendor evaluation from a technical perspective
• Ensure adherence to IT infrastructure standards, policies, and procedures
• Track and resolve incidents and requests through the ticketing tools
• Perform Clean Desk audits, Mobile Configuration audits, and any other audits as needed.
• Desktop/laptop technical support (Mac and PC) running on Windows operating systems.
• Ability to sit for extended periods while working at a computer workstation, maintaining focus and attention to detail during troubleshooting and problem-solving tasks.
• Proficiency in lifting and carrying moderately heavy equipment, such as computers, servers, and networking devices, for installation, maintenance, and relocation purposes.
• Flexibility to adapt to various physical environments, including cramped spaces or elevated areas, while setting up or repairing hardware components and ensuring seamless IT operations.
• Takes ownership of deep learning about our software, its functions, and how it fulfills our customers' needs and how they use the product Cultivate new business relationships, maintain existing business relationships with customers and partners
• Be ready to wear many hats, pitch in and remove roadblocks whenever needed. Embrace ambiguity and change. Create and implement processes and new ways of working where appropriate
• Run exploratory analyses, uncover new areas of opportunity, create hypotheses, and quickly assess the potential upside of an efficiency opportunity 
• Manage and exceed or reach the set business targets assigned 
• Build and maintain good and lasting relationships with internal employees 
• An essential function of this role requires onsite work to collaborate with other team members. Remote work can be conducted at managers discretion and in accordance with company hybrid policy.

Essential Job Functions: 

• Ability to give, receive, and implement feedback and constructive criticism
• Have a positive and energetic attitude and make efforts to maintain/improve morale
• Build collaborative, trustworthy relationships across a range of styles, functions, geographies, and cultures to form networks within and outside the company 
• Develop and maintain strong organizational astuteness and agility
• Self-directed, including: manages time, proactively seeks work opportunity, supports the department and software needs, proactively seeks and pulls work, delivers on daily projects tasks, communicates with team - has a strong sense of urgency and engagement of projects and timely delivery
• Focuses on work while at work, stays engaged, attentive and proactive and eliminates distractions (cell phone, internet, long breaks, distractions, etc)
• Puts sufficient time, energy, and effort into the tasks necessary to complete the duties and responsibilities of the position. These include but are not limited to; coming to work on time, collaborating with team members of other departments and managers, discussing potential software issues and resolutions
• Exemplify and be hungry, humble, and smart in regard to work attitude and growth
• Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

What you’ll need for success: 

• Experience with Firewalls, switches, and networking (PFsense & Ubiquity Prefered)
• Experience with Audio Visual equipment such as audio Mixers, Speakers, and Mics a plus.
• Experience with O365 Suite
• Experience with Google Workspace
• Experience with Mobile Device Management Software (Kandji & Scalefusion Prefered)
• Experience with AWS & MySQL is a plus
• Experience with PCI, SOC I & SOC II, or ISO 27001 is a plus
• Experience supporting Windows 11 and MAC OS environments
• You are independently driven, self-directed, resourceful, and always willing to roll up your sleeves to deliver. 
• A natural affinity for the details of complicated systems and processes while remaining focused on the larger vision.
• You have a technical background in software engineering or technical management experience with the ability to operate at strategic and tactical levels
• You have the ability to quickly synthesize qualitative and quantitative information, structure a concise and clear presentation of findings, and articulate recommendations to an executive audience.
• Deep understanding and empathy for customers and expertise in primary customer research techniques.
• Ability to work independently and as part of a team.
• Experience with software applications as an advanced user or administrator
• Proficient use of various analytic and reporting tools
• Excellent written and oral communication skills, including experience in high-level business discussions, in-product content, customer interviews, and technical discussions 
• Competence in leading multiple projects end-to-end, setting up roadmaps for the team, and motivating the team toward executing on deliverables to achieve project goals

Benefits of the Role: 

• 80% Medical/Dental
• PTO and Holiday Schedule
• HSA and 401K Match
• Wellness Rewards and EAP

At LoanPro, we have the ability to make a real difference. LoanPro offers a value-based, innovation-focused, learning culture and endless opportunities for growth. Come help us build LoanPro. 

If you need an accommodation to apply for the position or during the interview process, please email [email protected]