Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Application Support experience with working knowledge on Unix, database, and basic
knowledge on any programming Language like JAVA/C++/scripting language etc.
· Good communication with analytical and problem solving skills
· Ability to handle/manage incidents and effectively communicate with users, application
owner and senior stake holders across all areas
· Identify recurring failures, Debug or Deep Dive in to the cause of the Issue, Identify
Impact, Manage Escalation or Incident
o If there is a Bug in existing code (Providing Line of Code that cause the failure), escalate
to L3 for a Fix
o Or Identify if it is a Migration Issue and Coordinate the Fix
· Drive Issues to resolution with L3 and reduce/eliminate the # of Failures
· Follow the L3 escalation proces
** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Note:-
- This is a Full-Time Permanent job opportunity for you.
- Only US Citizen, Green Card Holder, TN Visa, GC-EAD, can apply.
- No OPT-EAD & H1B Consultants please.
- Please mention your Visa Status in your email or resume.
Skills Required
- Application support experience with working knowledge of Unix and databases
- Basic knowledge of programming languages (Java, C++, scripting)
- Strong communication, analytical, and problem-solving skills
- Ability to handle and manage incidents and communicate effectively with users, application owners, and senior stakeholders
- Identify recurring failures, perform deep-dive debugging, determine impact, and manage escalations
- Identify code bugs (provide line of code) and escalate to L3 for fixes
- Identify migration issues and coordinate fixes
- Drive issues to resolution with L3 and reduce/eliminate failures; follow L3 escalation process
- Authorization to work in the U.S. (Only US Citizen, Green Card Holder, TN Visa, GC-EAD); employer cannot sponsor visas
What We Do
SonSoft Inc. is a global consulting and IT services firm specializing in software development, software consultancy, and Information Technology Enabled Services (ITES). The company provides a range of expertise including business consulting, systems integration, application development, and product engineering, helping clients re-engineer and re-invent their businesses to compete in a changing marketplace.
