Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Manages global service desk operations, including 24/7 coverage, KPI and SLA performance, ticket accountability, escalations, customer support, and technical problem resolution. Leads service desk staff through coaching, training, performance reviews, and development planning. Maintains SOPs and documentation, improves service delivery, supports customer relationships, and provides technical leadership across MSP operations.

Provides Tier II technical support for application, hardware, network, operating system, cloud, and mobile device issues. Responsibilities include troubleshooting escalated incidents, managing user accounts and permissions, administering IT systems, documenting solutions, monitoring system performance and security, mentoring junior staff, and supporting deployments, upgrades, and network projects. The role also analyzes incident trends and communicates technical solutions to users.

Own corporate IT operations while automating identity and access lifecycles, SaaS administration, endpoint security, compliance evidence generation, and IT support. The role includes Okta and SCIM provisioning, MDM management, OS patching, encryption baselines, license reclamation, audit readiness, runbook standardization, and Tier 1/2 support. The engineer will use Python, Bash, APIs, and AI coding tools to replace manual processes with policy-driven workflows and advise Finance and HR on tool administration.

Leads enterprise telecommunications operations, including voice, unified communications, contact center platforms, telecom expense management, carrier relationships, vendors, incidents, upgrades, and service delivery. Manages technical staff and cross-functional partners while overseeing budgets, invoices, reporting, performance metrics, cost optimization, system reliability, and lifecycle modernization across multi-site business locations.

Provides Tier II technical support for hardware, software, networks, servers, workstations, cloud environments, and mobile devices. Resolves complex issues, manages user accounts and permissions, monitors systems, documents processes, mentors junior staff, and supports software deployments, upgrades, and network projects. Requires strong troubleshooting, networking, communication, and customer service skills across Windows, macOS, Linux, and enterprise environments.

Administer and support the SAP Concur platform, including configuration, user access, expense policies, workflows, audit rules, integrations, reporting, and data quality. Troubleshoot employee and finance issues, coordinate with internal teams and SAP Concur support, maintain documentation and controls, support audits, and deliver training. The role also improves travel and expense processes and supports integrations with HR, identity management, corporate card, accounting, and ERP systems.

Leads technology operations and sustainment for Leidos Energy’s technology baseline, including networks, specialized hardware, and software. Oversees reliability, security, lifecycle management, modernization, operational risk, resources, investments, and external providers. Improves employee workflows, reduces technical debt, translates business needs into technology priorities, and develops multidisciplinary technical teams and leaders across a large matrixed organization.

Provides first-line global help desk support for incidents, desktop issues, and proprietary applications. Receives calls, creates and updates tickets, troubleshoots issues using technical documentation, monitors service queues and SLAs, dispatches providers, manages escalations, documents resolutions, and communicates with customers and engineering teams. Supports knowledgebase maintenance and internal system monitoring while delivering professional customer service.

Leads a team supporting GDS administration, configuration, scripting, automation, queue management, agent setup, integrations, and operational troubleshooting. The role serves as the escalation point for complex system issues, maintains PCCs, OIDs, profiles, permissions, and workflows, and partners with travel operations and technology teams on testing, enhancements, documentation, and process improvements.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.