Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Manage user access and identity across internal systems (Google Workspace, Slack, HubSpot, Atlassian); provision and deprovision users; configure SaaS platforms and workflows; troubleshoot access and configuration issues; maintain documentation and run access reviews; support cross-functional teams and vendor escalations while applying least-privilege and basic HIPAA safeguards.

Lead and own the support process roadmap across incident, major incident, knowledge, problem, and change. Design and implement ServiceNow workflow controls, run monthly operating reviews, coordinate global process teams, drive practical AI adoption in support workflows, and maintain support FAQs and communications.

Design, deploy, maintain, and secure hybrid on‑prem and cloud infrastructure (AWS/Azure/GCP); manage virtualization, containers, storage, backups, automation, monitoring, and NSA compliance; provide end‑user support and incident response; perform Data Center Manager duties.

Lead and govern global IT change management lifecycle: intake, risk-based assessment, approvals, execution, validation, post-change review, reporting, and continuous improvement. Coordinate across IT teams, vendors, MSPs, and regions to minimize service disruption, maintain audit-ready records, deliver training, and drive tooling and process automation opportunities to support high-availability and data center operations.

Provide application and systems analysis, support, troubleshooting, and maintenance. Collaborate with stakeholders to gather requirements, implement updates, ensure system reliability, and support end-users and integrations.

Provide system administration for Windows-based application hosting: support IIS, monitor performance and availability, coordinate security patching, assist deployments, configuration management, and infrastructure modernization in FISMA-regulated federal environments.

Provide expert technical support for commercial and industrial water treatment systems (UV, ion exchange, filtration, RO). Troubleshoot, manage warranty and logistics inquiries, coordinate field service and startups, interpret wiring diagrams/CAD, use Salesforce for service management, and provide on-call support. Travel ~20%.

Lead Tier 3 technical and integrations support, build and manage senior SME teams, own enterprise escalation management, improve SLAs and diagnostics, partner with Engineering and Product to resolve root causes and drive operational efficiencies.

Own and automate IT workflows and SaaS integrations (identity, collaboration, core business apps). Configure SSO and identity protocols, maintain DNS and email security, troubleshoot endpoints and apps, support SOC 2/SOX compliance, document standards, and partner cross-functionally to scale reliable, secure IT systems.

Provide first-line remote IT help desk support for employees: troubleshoot password/login issues, connectivity, and basic applications; manage and document tickets; escalate complex problems; and improve internal knowledge articles while delivering professional customer service.