Top Operations & Support Jobs in Salt Lake City, UT

Leads workforce management strategy for a 180-person customer support operation. Owns forecasting, capacity planning, scheduling, real-time management, KPIs, budgeting, WFM and telephony systems, vendor relationships, reporting, and operational improvements. Manages a four-person WFM team and partners with Customer Experience, Operations, Finance, and senior leadership to improve staffing efficiency, scalability, service levels, and customer experience through technology, automation, and AI.

Leads the global strategy, delivery, security, and operational performance of enterprise voice and digital workplace platforms. Owns client technology onboarding, regulatory and client issue resolution, organizational design, vendor oversight, budget management, and investment strategy. Builds a high-performing global organization, improves user and client satisfaction, ensures reliable platform deployment, and translates technical risks into business impact in a regulated healthcare-preferred environment.

Own Customer Experience and Partner Operations while supporting Sales Operations for a SaaS company. Design scalable CRM, customer success, support, billing, and renewal systems; reduce manual work; build AI-powered tools and self-service reporting; analyze churn, expansion, services margin, support efficiency, partner performance, and sales pipeline data; and translate findings into measurable process and systems improvements.

Manage end-to-end medical-record retrieval for legal and healthcare customers. Coordinate with provider offices, ensure accurate and compliant record sets, maintain retrieval playbooks, reduce turnaround times, and identify workflow improvements. Collaborate with engineering, product, and teammates to standardize processes and support automation.

Own and improve TechTorch’s internal IT environment, including Microsoft 365, identity and access management, endpoint security, employee support, compliance, and business systems. Lead technology implementations, vendor coordination, automation, documentation, incident response, and SOC 2 and ISO 27001 operational support. Serve as the senior internal IT advisor to leadership while providing hands-on Tier 1 and Tier 2 support for a global remote workforce.

Investigate and confirm facts of basic automobile accidents, determine coverage, liability and damages, evaluate and negotiate basic injury claims, identify subrogation or fraud potential, and provide customer-focused claims service within limits of authority.

Leads business operations for hyperscaler sales, overseeing operating rhythms, forecasting, governance, strategic account planning, long-range planning, executive reporting, process improvement, and cross-functional execution. Establishes accountability, tracks strategic initiatives, identifies execution risks, and drives corrective actions. Champions AI-enabled tools and digital transformation to improve reporting, meeting management, workflow optimization, and organizational productivity. Requires extensive leadership experience in telecommunications, networking, or technology, including optical or IP networking and hyperscaler engagements.

Creates realistic business documentation tasks using complex Excel, PowerPoint, and Word deliverables; interacts with language models; evaluates AI-generated business solutions; and provides detailed feedback to improve AI systems. Work may include financial modeling, executive presentations, strategic proposals, and data-driven reporting. Collaborates asynchronously with project coordinators to ensure submitted challenges and evaluations are authentic, accurate, and useful for professional business contexts.

Drives revenue operations across Sales, Account Management, and Customer Success by building dashboards, forecasting and capacity models, managing Salesforce workflows, producing executive reporting, and supporting territory, quota, and book-of-business planning. Partners cross-functionally on GTM initiatives, monitors funnel efficiency, and translates complex data into actionable recommendations using advanced Excel and analytics tools.

Owns customer support requests from intake through resolution and closure. Responsibilities include investigating issues, coordinating with subject matter experts, providing customer updates, maintaining knowledge-base and training documentation, improving support processes, and mentoring team members on Redwood Connect, TMS usage, communication, triage, troubleshooting, and resolution.